Purlfrost Window Film Reviews 14,376

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 340 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's excellent quality and effectiveness, noting that it perfectly meets their needs and enhances their windows. Many appreciate the clear, detailed instructions and helpful tools provided, which make the installation process surprisingly easy and straightforward, even for those who have struggled with similar products before. The delivery service is frequently highlighted for its efficiency and speed, with many orders arriving promptly and in good condition. However, some people mentioned issues with certain products being thinner and more brittle, leading to difficulties during application and an unsatisfactory final appearance. A few other people also felt that the installation of larger films was challenging, resulting in creases and air bubbles, and that the product's performance or appearance did not always match expectations.

What people talk about most

Product

People report positive experiences with product, with many customers expressing satisfaction with the quality... See more

Quality

Customers consistently note positive experiences with quality, praising the good quality of the product and... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the product easy to install and... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Instructions

Customers had positive experiences with instructions, finding them clear, easy to follow, and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Efficient service; delivered when expected. Managed to follow instructions and fitted it on our cloakroom window in response to my husband's concern about 'privacy' when using the room, despite it ha... See more

Company replied

Rated 5 out of 5 stars

Excellent product, exactly what we needed! Details of how to get the backing film off using two pieces of masking tape at the corners much better explained/demonstrated on another company's video- sor... See more

Company replied

Rated 5 out of 5 stars

Easy ordering - just choose your design and input the size you want, email received to confirm sizes and design and they cut and send to you! Packaging was secure and easy step by step instructions in... See more

Company replied

Rated 5 out of 5 stars

Quick delivery. Clear instructions and if you follow these fairly easy installation. I got these reflective ones as I live on the ground floor next to the pavement. They work best when its bright o... See more

Company replied


Company details

  1. Window Treatment Store
  2. Blinds Shop
  3. Decoration and Interior Design Store
  4. Do-it-Yourself Shop
  5. Home Improvement Store
  6. Interior Designer

Written by the company

Purlfrost © is one of the UK’s leading window film companies, supplying and distributing window film, window transfers and stick-on glass coverings for homes and businesses. We provide a wide range of practical and stylish solutions for your windows and doors. From frosted window film to solar window film, privacy window film and house numbers, you’ll find the perfect solution for your home or business with Purlfrost. We’ve been delivering high-quality, made-to-measure and easy-to-install window film and glass coverings since 2003, and are proud to be the highest-rated window film company on Trustpilot with over 12,000 reviews from happy customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

14K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

One way mirror window film did not work…

One way mirror window film did not work as advertised. Installed on front window, people in the house were still perfectly visible from the street (3 metres away) when outdoors was bright sunshine. Vastly different to the mirror finish with it being light both inside and outside on the product image

June 15, 2026
Unprompted review
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Rated 1 out of 5 stars

Don't bother. Waste of money.

I purchased Purlfrost's Metasol Polycarbonate Film for my conservatory after seeing the product advertised as a solution for excessive heat, glare and brightness. Unfortunately, my experience has been extremely disappointing.

The biggest issue is the installation process. Despite taking my time and carefully following the instructions, it was virtually impossible to achieve a wrinkle-free and bubble-free finish. The material itself seems poorly suited to DIY installation on large polycarbonate panels. While positioning the film, it feels too heavy and cumbersome to align accurately. However, once the backing is removed, it suddenly becomes so lightweight and difficult to control that creases, folds and trapped air become almost unavoidable. What should have been a straightforward weekend project turned into an incredibly time-consuming and frustrating exercise.

Even after spending hours installing the film, the end result was underwhelming. The product has made little to no noticeable difference to the comfort of my conservatory. The room remains just as hot on sunny days and still suffers from excessive brightness and glare. Given the marketing emphasis on improving comfort and reducing solar gain, I expected a far more significant improvement.

Another disappointment is the appearance of the film itself. The website imagery suggests a much more frosted, diffused finish than the product actually delivers. In reality, the film is far less frosted than advertised and does not provide the softened light effect shown in the promotional photographs. The finished look falls well short of expectations.

What makes this particularly frustrating is that Purlfrost promotes its films as being simple and easy to install, with DIY-friendly application guides and videos. My experience was the complete opposite. The installation was difficult, the performance benefits have been negligible, and the appearance does not match the impression created by the product photography.

Overall, I cannot recommend Metasol Polycarbonate Film based on my experience. It was expensive, labour-intensive to install, failed to noticeably improve the temperature or brightness in my conservatory, and did not deliver the frosted appearance that influenced my purchase decision.

June 4, 2026
Unprompted review
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Reply from Purlfrost Window Film

Dear Elliot.
Thank you for taking the time to leave your feedback. We're sorry to hear that you were disappointed with your experience.

We are particularly concerned by your comments regarding both the appearance of the finished installation and the lack of any noticeable reduction in brightness, glare or heat. Metasol is a dark grey solar-control film specifically designed for polycarbonate conservatory roofs, and the results you have described are not typical of the feedback we normally receive for this product.

Installation of large conservatory roof panels can be challenging, especially on larger sections, and our fitting guidance recommends a two-person installation where possible. However, some of the issues you've mentioned regarding the film's appearance and performance would lead us to believe it would be worthwhile reviewing the installation and confirming that the correct product was supplied and installed as intended.

We would welcome the opportunity to investigate this further. If you could contact our customer service team with your order details and some photographs of the installed film, we would be happy to review the installation and assist in any way we can.

Thank you again for bringing your concerns to our attention, and we hope to have the opportunity to resolve this for you.

The email is helpdesk@purlfrost.com. Please also add your order number with the photographs.

Rated 5 out of 5 stars

Very helpful and prompt delivery

Very helpful and prompt delivery. Excellent product that does exactly what is described. I can only recommend it.

May 23, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Transparent patterned window film.

Reluctant to buy a film for my French doors as they are lovely to look out of. But I have a dog that barks at squirrels and birds in the trees at the bottom of my garden when indoors... and she will not stop barking. Which led to curtains being drawn all the time. I already have frosted film from you for my front windows and works amazingly. So I measured up and opted for a transparent pattern which lets in light and I can still see the garden. Very quick delivery and took me 10 minutes to do it and I'm well chuffed with the result. Thank you Sharon 😊

May 27, 2026
Unprompted review
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

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Rated 5 out of 5 stars

Great product

Great product. Simple instructions. Quick delivery and reasonable prices

October 22, 2025
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Great products and great customer…

Great products and great customer service!

May 6, 2026
Unprompted review
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 4 out of 5 stars

it was really easy to put on the window…

it was really easy to put on the window and so much better than having blinds

April 17, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 4⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Easy to install

Very pleased with the 12 mm reeded glass product - perfectly cut to fit and easy to install.

May 17, 2026
Unprompted review
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

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Rated 5 out of 5 stars

Excellent products and always a good…

Excellent products and always a good service from this company. Thank you

March 18, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

So worth it

So pleased with my purchase, plus was surprised and pleased that the company sent me a preview of my order before dispatch. Thank you very much (stained glass) xx

May 13, 2026
Unprompted review
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

The film was fitted quite easily

The film was fitted quite easily and it really cuts down the UV. The room is so much cooler now during hot, sunny weather.

March 24, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Looks fantastic

April 18, 2026
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

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Rated 5 out of 5 stars

Quality and great range of choice

I have used Purlfrost for years as the quality and choice is very good indeed. Easy to apply and quickly changes the room. Will be buying again soon! 🤩

April 18, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating Louise. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

The product is so good it's taken us…

The product is so good it's taken us two weeks to remove the old product, which has probably been in place for at least 40 years.Good instruction/advice on fitting on website, which proved to be invaluable.

April 17, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating Richard. It's very much appreciated. From all the team at Purlfrost.

Rated 5 out of 5 stars

Great product

Well packaged and instructions easy to follow.
Great product really made the window look great.

April 18, 2026
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating David. It's very much appreciated. From all the team at Purlfrost.

Rated 5 out of 5 stars

As a returning customer

As a returning customer, I couldn’t be happier with both the quality and variety of Purlfrost window films. Having previously chosen Victorian-style stained glass designs to complement our period property’s front door, this time I opted for a frosted glass effect in the lounge.

The result has been excellent - it provides the ground floor front room with much-needed privacy from passers-by without compromising on natural light. This has been a definite bonus for my indoor plants, which continue to thrive in the south-facing sunlight.

April 28, 2026
Unprompted review
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

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Rated 5 out of 5 stars

Spot on every time!

Ordered many times from this company and every time it’s perfect!

April 17, 2026
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Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Great choice of patterns and colours

Great choice of patterns and colours. Very easy to order and had an email to verify sizes then order was posted out within days. Simple to attach. I’m delighted.

April 17, 2026
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

Rated 5 out of 5 stars

Easy to Apply - Looks Amazing

I was initially unsure about installing the film myself, but the clear instructions made the process straight forward. The end result looks professionally done, and I’m very pleased with how it turned out.

April 26, 2026
Unprompted review
Purlfrost Window Film logo

Reply from Purlfrost Window Film

Many thanks for your kind words and 5⭐️ rating. It's very much appreciated. We'd love to see some pictures of your handy work on Instagram or Facebook by tagging @purlfrost. From all the team at Purlfrost.

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