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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, often noting how well they transform spaces and meet specific needs. The delivery service is frequently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also appreciate the clear and easy-to-follow instructions, which simplify the application process and contribute to a positive user experience. However, some customers also noted occasional issues with incorrect items being sent, though these were generally resolved with prompt replacements. A few reviewers experienced difficulties with the application of certain films, mentioning tearing or warping, and some found the made-to-measure products to be slightly off in size.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the quality, with some... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy and quick... See more

Quality

Clients share positive opinions on quality, with many praising the products as brilliant, hard-wearing, and... See more

Instructions

Customers had positive experiences with instructions. Reviewers consistently praise the clarity and ease of... See more

User experience

Reviewers mention positive feedback about the user experience. Customers found the website easy to understand... See more

Based on these reviews

Rated 5 out of 5 stars

We bought some of the patterned brume film to cover the half glass on our kitchen window. What a triumph! the instructions look a bit daunting but are actually clear and easy to follow. We are del... See more

Rated 5 out of 5 stars

We're delighted with our 'Silver Etch Plain' window film in the bathroom. It was pre-cut to size and fit perfectly, making installation really simple. The installation process seemed tricky beforehand... See more

Rated 5 out of 5 stars

The film arrived well packaged and pre cut to the dimensions requested. Fitting it to obscure the glass in a new office door was easy as there was no fiddly cutting to the right size. I previousl... See more

Rated 5 out of 5 stars

Easy to understand website and a wide range of products. Item was despatched quickly and well packed within a tube so was in perfect condition on arrival. Instructions were within the pack too,... See more


Company details

  1. Window Treatment Store
  2. Interior Designer

Information provided by various external sources

Window film provides a modern alternative to net curtains or blinds without having to replace the whole window. From a classic frosted sheet to geometric patterns, typography or themed motifs, you can transform any window in your home to give you extra privacy and security without sacrificing the natural light.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb company!

Superb company!
I am now addicted to adding these quirky designs to our windows!
More recently I have added the laundry symbols to our utility room window and they look fantastic. Even our teenage sons have commented on them, asking what they mean. But the most dramatic impact has been screening our front door from the road. Light floods in, while the design gives us some much needed privacy. Easy to apply, and hard wearing too. 🤩

April 2, 2025
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Rated 5 out of 5 stars

Highly recommend

Super speedy delivery and great product with clear instructions - easy!
This is the third time I have ordered from this company and would definitely recommend.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful and quick to deliver

I requested a slight change to the format which they were happy to do and when I had an issue with one of the letters, they were quick to send a replacement.

It looks great and would highly recommend

July 18, 2025
Rated 5 out of 5 stars

Pleased with the result

The film arrived very promptly. I had previously done a couple of small windows which gave me a bit of practice! The instructions and video was very helpful. I used the frosted option in order to obsure the glass which had 'blown' slightly in a conservatory. In hindsight I would have gone for a more patterned option but I am still happy with the result.

July 25, 2025
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Rated 5 out of 5 stars

Brume window film

Highly recommend this company. 2nd time we've used them, really good quality product! Easy to do yourself with great instructions. Delivery really quick too!

July 25, 2025
Rated 1 out of 5 stars

Wrong design was sent

Wrong design was sent. We ordered our house number then we received a strange flower design, although this was rectified pretty quickly. When the correct one came it was overly complex to put up, it ripped in 2 places and the design colouring couldn’t been seen very well from the street.
I don’t think the design quality is there considering the price point.
I emailed and was offered a 10% refund. Basically now I’m left with nothing to show for £25 spent and no number for door way. Will have to re order from another company.

July 10, 2025
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Reply from Brume

We’re sorry you felt the need to leave a 1-star review despite our efforts to resolve your concerns.

Yes, the wrong design was initially sent — a rare packing error, which we corrected quickly. The correct design was dispatched without delay.

As clearly stated on our website, our products are made to order and require careful application. We also offer samples on request to ensure suitability before purchase. Unfortunately, in this case, the damage occurred during fitting — which we cannot take responsibility for. Nonetheless, we still offered you a goodwill refund.

We’re confident in the quality of our materials and customer service, and it's disappointing that this has been overlooked in your review.

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Rated 5 out of 5 stars

Just what we wanted

Easy to understand website and a wide range of products.
Item was despatched quickly and well packed within a tube so was in perfect condition on arrival. Instructions were within the pack too, as well as on the website.
Everything we needed before starting the project was listed within the instructions which is super helpful.
This was for a domestic environment on a sliding door leading onto decking and to act as a warning that the door was closed.
We followed the easy-to-understand directions exactly and have achieved the desired result. Best advice is to follow the guidelines, take it slowly and don't rush the final peel, leave for the maximum wait time even though you can't wait to see how it's going to look!

July 21, 2025
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Rated 5 out of 5 stars

a great product.

We bought some of the patterned brume film to cover the half glass on our kitchen window. What a triumph! the instructions look a bit daunting but are actually clear and easy to follow. We are delighted by the result. It obscures the view (of our neighbours garage) but doesn't obstruct any light. This is exactly what we needed and it looks very pretty and decorative (particularly at night).

June 16, 2025

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