Purolabs Reviews 1,100

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality and effectiveness, noting visible improvements in hair, nails, and overall well-being. The delivery service is consistently highlighted as prompt and efficient, with many appreciating the clever and secure packaging. Reviewers also commend the excellent customer service, citing quick responses to inquiries and helpful staff. However, some people mentioned issues with unexpected subscription charges and receiving orders that were not explicitly requested. A few other people also felt that recent service quality had declined, experiencing delayed deliveries and a lack of useful tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction with prompt delivery and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Quality

Consumers find quality to be positive, with many reviewers reporting excellent quality supplements and good... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more

Rated 5 out of 5 stars

I ordered the Puro B Complex and this arrived promptly. Although early days I am finding my sleep is improving and there is a small improvement in my memory and I am not so forgetful. Will definitely... See more

Rated 5 out of 5 stars

5 stars! Fast responses from the customer service. I had an enquiries about organic certifications and they were provided within few days so I could purchase my products with peace of mind. Once I pla... See more

Rated 5 out of 5 stars

I love this company & the products! After experiencing bad hair shedding & searching for a solution, I came across Purolabs & ordered some supplements. Within a few weeks, the shedding stopped & soon,... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good all round!

Good discount, good combination of vitamins (ie D3 with K2), speedy delivery and helpful, pleasant interaction with Purolabs on email.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Quercetin

A good informative website with excellent product information. I was confident Purolabs cared about quality.
Nicely packaged, I bought Quercetin, which arrived promptly. I have only taken this for a short time & some benefits are hidden but no problems.

January 24, 2026
Unprompted review
Rated 5 out of 5 stars

Additional Subscription Product Order

I have a 2 monthly automated subscription with Purolabs. I recenty added a new product which I had not realised had a recommended daily dosage of 2 tablets. My other products specify a single tablet daily. I therefore needed to make an additional order outside of the prescription period but at a subscription price. The Purolabs representative who I spoke with was very helpful, efficient and well informed. She assisted me to make this one-off purchase at the subscription price. Excellent service.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Packsge arrived on time

I found the member of staff I dealt with to ve very helpful and sympathetic. My package arrived quickly and was well packaged. Will definitely order more.

January 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Small milk thistle capsules

I ordered some milk thistle capsules from Purolabs after being told that I had the start of fatty liver disease. I had read that milk thistle would help. My order arrived within days of ordering and the capsules are small so easy to swallow.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company

Excellent service. I mistakenly ordered another product and when I contacted them to cancel it they did so and refunded me immediately.
Great service, great products great company

January 6, 2026
Unprompted review
Rated 2 out of 5 stars

It is impossible to cancel a…

It is impossible to cancel a subscription. There is nowhere that allows this. There is a cancel the product but when you click on it you get a message that says it can't go through. They also won't let you delete your payment info. Only add a new payment option. Supposedly the products are supposed to be good but the rest seems like a scam.

January 8, 2026
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Nancy,

Thank you for sharing your feedback. I'm sorry to hear about this experience.

While we haven’t received reports of this issue from other customers, we’ve reached out to your email address to assist you directly and better understand the error message you encountered. We’re here to help with managing your subscription and payment information, and we’ll make sure everything is resolved smoothly.

We truly appreciate your honest feedback, as it helps us improve our processes.

The Purolabs Team

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Rated 5 out of 5 stars

Fabulous customer service

I had a query about changing my regular order. It was done immediately, with no fuss and great courtesy ( and over the Christmas period!). I can't rate this service highly enough.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

I have a standing order for collagen…

I have a standing order for collagen tablets. My December order failed to arrive on time and I contacted Cate at customer service who was very helpful. She responded quickly and solved the problem without fuss or bother. I rate the collagen tablets highly too.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic support

Had great support from purolabs when my order got lost twice in the post they replaced them straight away , fantastic customer service, I recommend there products and services to anyone, thanks Purolabs.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Purolabs

Purolabs have been very helpful withchanging/substituting products during my time with them. Customer service is great and they get back to you quickly.

December 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Really pleased with Purolabs

Really pleased with Purolabs. The person I emailed was very helpful and sympathetic. The purchase arrived promptly and in good condition. I have yet to experience the effectiveness.

December 15, 2025
Unprompted review

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