I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more
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Company details
Written by the company
We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.
Contact info
Office 18, 64-66 Wingate Square, Clapham Common, SW4 0AF, London, United Kingdom
- support@purolabs.com
- purolabs.com
Replied to 100% of negative reviews
Typically replies within 1 week
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Company seem extremely concerned
I’m giving a 3 as I have only taken 4 seem to be very gassy 🤔but that’s not unusual for me hence the reason for trying yet another brand . I read up that this happens with probiotics and you have to persevere.
Hopefully it will cease in a week
If it does I will give the product a 5
At least the company are keeping in touch which I really appreciate thank you .
Consistent service
Just as other orders made, easy to do and super fast delivery.
Very happy with the service
Fast, efficient.
Fast, efficient service.
Good clean healthy ingredients, no packing out supplements with a mix of artificial substances.
Very pleased to have found this Company which produces high quality additive-free products.
Always a timely delivery
Always a timely delivery, quick efficient.
Product delivered on time.
Purolabs is a great site
Purolabs is a great site, all items well explained, and just the best in Customer Service! Thank you
Changing order recipient
I placed an order with the wrong recipient and when I contacted customer services asking them to change the recipient and address, I got an immediate response. My daughter has just started taking the B12 supplement so we will see if it makes any difference to her energy levels. If the supplement is as good as the customer service then I will be very impressed.
Excellent product- does exactly what I…
Excellent product- does exactly what I need it to do
When my January delivery of turmeric…
When my January delivery of turmeric didn’t arrive I emailed the company.
Their response was immediately dealt with. .as the weather was awful, heavy snow and ice they suggested I wait another few days , which was totally acceptable due to the weather.
Still no delivery so emailed , again another immediate response. They send out another supply immediately which arrive a couple of days later.
Their customer service team are extremely helpful and would definitely recommend them to my friends.
I recommend purolabs.
I recently ordered some supplements from purolab. Easy to navigate website and the goods arrived within a few days. I would recommend this company. Great uk family run business.
Having tried several different Biotin…
Having tried several different Biotin supplements I was interested to see if Purolabs lived up to my expectations and the claims made by the website. Although I have only been taking them for just over three weeks I have seen a difference- ie less hair loss - one of my main bug bears.
I particularly liked the fact that there was no fillers; so all in all I feel confident that I have found the supplement that is the one I shall be happy to continue with.
Excellent customer service and products.
Excellent customer service and products.
Excellent Customer Service …
I had a problem with my delivery over the festive period, but it was rapidly sorted out by Cate and Arianne Purolabs communication with me was excellent and I am a happy customer. Thank you Cate and Arianne.
Mind-bogglingly unresponsive
I have truly never dealt with a company that so signally failed to respond to, or maybe even comprehend, their customers' emails. I can't even bring myself to go into the whole long story, but whatever I wrote to them, they wrote gush and gobbledygook back, never actually addressing my perfectly polite and reasonable requests. I have now cancelled the subscription for their product that I took out before finding out what kind of company they really were.

Reply from Purolabs
Purolabs lack of help
Hi,
I can't leave a review regarding their products as the ones I ordered were delivered to another address, by their chosen courier company. I complained and then emailed back saying that I should go and look for them myself! So, their products may be wonderful, but their help desk is poor, I will not place another order with them again.
Michael Delaney

Reply from Purolabs
Great company
Great company. With excitement customer service and fast shipping . I love how I can get good healthy clean products.
I have a regular subscription so easy to change or contact them..
Thank you
Great product
Great product, my nails are now long & strong so I'll keep on using it.
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