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Review summary

Created with AI, based on recent reviews

Evaluating 127 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness and high quality, noting visible improvements in health and well-being. Many appreciate the clean ingredients and the positive impact on various conditions, with the service also frequently highlighted for its excellence and efficiency. However, some customers experienced issues with their orders, including unexpected delays in delivery or receiving incorrect subscription shipments. A few people also mentioned receiving unsealed products, raising concerns about product integrity.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the great quality of the... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers praise the ease of ordering, quick delivery,... See more

Quality

Reviewers mention positive feedback about quality. Customers are impressed with the quality of supplements,... See more

Delivery service

Customers generally report positive experiences with delivery services, often praising speedy delivery and... See more

Service

Consumers find service to be positive. Many reviewers praise the top-rated and excellent customer service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been taking this product for some 3 weeks now and I can see the difference both in my hair, which is healthy and shiny, and in my nails, which have mercifully become thick and are not breaking an... See more

Rated 4 out of 5 stars

My order took some days longer than expected to arrive. However, when I contacted customer services, they were absolutely brilliant! The asked me to wait 2 more days and if it didn't turn up, they w... See more

Rated 5 out of 5 stars

Purolabs is one of only two British companies that I buy supplements from because they produce clean, no nasties, actually working supplements. I've been on Puro B Complex since last year and I can se... See more

Rated 5 out of 5 stars

5 stars! Fast responses from the customer service. I had an enquiries about organic certifications and they were provided within few days so I could purchase my products with peace of mind. Once I pla... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

We're committed to providing the highest quality vitamins and supplements in the United Kingdom. Our advanced products are formulated with clean, pure & safe ingredients and bring together the best of science and mother nature. We call it natural science.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 3 out of 5 stars

Company seem extremely concerned

I’m giving a 3 as I have only taken 4 seem to be very gassy 🤔but that’s not unusual for me hence the reason for trying yet another brand . I read up that this happens with probiotics and you have to persevere.
Hopefully it will cease in a week
If it does I will give the product a 5
At least the company are keeping in touch which I really appreciate thank you .

February 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Fast, efficient.

Fast, efficient service.
Good clean healthy ingredients, no packing out supplements with a mix of artificial substances.
Very pleased to have found this Company which produces high quality additive-free products.

January 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Changing order recipient

I placed an order with the wrong recipient and when I contacted customer services asking them to change the recipient and address, I got an immediate response. My daughter has just started taking the B12 supplement so we will see if it makes any difference to her energy levels. If the supplement is as good as the customer service then I will be very impressed.

January 28, 2025
Unprompted review
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Rated 5 out of 5 stars

When my January delivery of turmeric…

When my January delivery of turmeric didn’t arrive I emailed the company.
Their response was immediately dealt with. .as the weather was awful, heavy snow and ice they suggested I wait another few days , which was totally acceptable due to the weather.

Still no delivery so emailed , again another immediate response. They send out another supply immediately which arrive a couple of days later.
Their customer service team are extremely helpful and would definitely recommend them to my friends.

January 26, 2025
Unprompted review
Rated 5 out of 5 stars

I recommend purolabs.

I recently ordered some supplements from purolab. Easy to navigate website and the goods arrived within a few days. I would recommend this company. Great uk family run business.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

Having tried several different Biotin…

Having tried several different Biotin supplements I was interested to see if Purolabs lived up to my expectations and the claims made by the website. Although I have only been taking them for just over three weeks I have seen a difference- ie less hair loss - one of my main bug bears.
I particularly liked the fact that there was no fillers; so all in all I feel confident that I have found the supplement that is the one I shall be happy to continue with.

January 21, 2025
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Rated 5 out of 5 stars

Excellent Customer Service …

I had a problem with my delivery over the festive period, but it was rapidly sorted out by Cate and Arianne Purolabs communication with me was excellent and I am a happy customer. Thank you Cate and Arianne.

January 15, 2025
Unprompted review
Rated 1 out of 5 stars

Mind-bogglingly unresponsive

I have truly never dealt with a company that so signally failed to respond to, or maybe even comprehend, their customers' emails. I can't even bring myself to go into the whole long story, but whatever I wrote to them, they wrote gush and gobbledygook back, never actually addressing my perfectly polite and reasonable requests. I have now cancelled the subscription for their product that I took out before finding out what kind of company they really were.

January 13, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Hi Evelyn,

Thank you for taking the time to share your experience. I sincerely apologise for the confusion and frustration caused by our handling of your recent enquiries.

After reviewing your communications with us, I can see that we completely missed the mark in providing clear, direct responses. What should have been straightforward became unnecessarily complex due to our poor communication.

We pride ourselves on providing excellent customer service, and in this instance, we fell well short of our usual standards.

If you'd be willing to give us another chance to make this right, please email us at support@purolabs.com, referencing this review, and a senior member of our team will personally handle your case.

Thank you for bringing this to our attention. Your feedback helps us improve our service.

Kind regards,

Team Purolabs

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Rated 1 out of 5 stars

Purolabs lack of help

Hi,
I can't leave a review regarding their products as the ones I ordered were delivered to another address, by their chosen courier company. I complained and then emailed back saying that I should go and look for them myself! So, their products may be wonderful, but their help desk is poor, I will not place another order with them again.
Michael Delaney

January 14, 2025
Unprompted review
Purolabs logo

Reply from Purolabs

Dear Michael,

Thank you for taking the time to leave us a review. We're sorry to hear that you're experiencing issues with your order.

I can see your order was dispatched on 9th January and marked as delivered on 13th January. It appears there must have been an issue with Royal Mail during the delivery of your order. Unfortunately, we have no control over Royal Mail once we hand your order over to them I'm afraid.

We understand your frustration and I sincerely apologise for our inadequate response.

Please email us at support@purolabs.com, and we'll immediately request a formal investigation with Royal Mail and ensure that you will receive your order.

Thanks again for bringing this to our attention and apologies once again for the issues with Royal Mail.

Team Purolabs

Rated 5 out of 5 stars

Great company

Great company. With excitement customer service and fast shipping . I love how I can get good healthy clean products.

I have a regular subscription so easy to change or contact them..
Thank you

January 1, 2025
Unprompted review

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