We have purchased the 12 ft square cantilever umbrella and 9 piece square dining set. We are very happy with everything. There were issues with the extension ribs on the umbrella. Communication with... See more
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Review summary
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Replacement Canopy Parts were Perfect We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and col... See more
Company replied
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it. Successfully fixed... See more
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We were so impressed with the quality, step by step directions, delivery was good, the overall experience we had with the purchase of the gazebo. They were always reaching out to us, just to make... See more
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Company details
- #5 of 31 best companies in Outdoor Furniture Store
- #1 of 1 best companies in Bar Stool Supplier
- #3 of 8 best companies in Carport and Pergola Builder
- #2 of 5 best companies in Gazebo Builder
- #1 of 1 best companies in Sunroom Contractor
Written by the company
PURPLE LEAF, Accompany for Longer. Brand Philosophy: Long-staying companionship, enduring longevity, and unchanging service, all these commitments have been embodied by our brand of PURPLE LEAF. In this volatility-themed era, we chase more than providing durable products but building our everlasting connection with our customers. Rather than a mere trademark, the brand has therefore become a faith, a banner, and an adherence of the intention to serve our customers with consistency and quality. Innovation and Quality: To secure the sustained support and service for every customer, PURPLE LEAF has continually innovated and polished every single detail during product design and development. Adopting cutting-edge technologies, applying premium materials, we strive to ensure every product to withstand the test of time and to become indispensable to customers’ lives. Customer Service: PURPLE LEAF deeply understands that the superiority in customer service is the very core to realize our commitments of long-staying companionship, enduring longevity, and unchanging service. So when customers come calling, we shall respond and provide a professional, attentive and efficient service to you no matter when and where.
Contact info
United States
- purpleleafservice2@gmail.com
- purpleleafshop.com
4.6
Excellent
717 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 2 weeks
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Reply from PURPLE LEAF
Thank you for your support. We hope your umbrella brings you many more refreshing and relaxing moments outdoors!
Reply from PURPLE LEAF
We sincerely apologize that our product description did not provide you with the clarity you expected!
At Purple Leaf, we strive to provide the most accurate and transparent product details. We are sorry to hear that any part of our description was misleading.
Could you please let us know which specific information (such as dimensions, color, material, or what was included in the package) caused the confusion? Your feedback is invaluable to us, and we will review and update the description immediately to ensure it sets the right expectations for all our customers.
I will assign a dedicated specialist to follow up with you directly regarding this matter.
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Great Customer Service
Several years ago we purchased a base for our Purple Leaf umbrella. A metal part rusted out and I contacted Purple Leaf customer service. They responded quickly, friendly and resolved which part I needed immediately. The part was out of warranty, so I had to pay a reasonable cost for the part. It arrived quickly and I am back in business.
Excellent exchange of emails and a great level of concern for my issues in a respectful manner. Highly recommend them and their product. I offered a possible solution for the rusted out part that hopefully their designers will take into consideration!
February 10, 2026
Reply from PURPLE LEAF
We especially appreciate your recognition of our respectful communication and your valuable suggestion regarding the rusted part. We take user feedback very seriously, and your proposed solution has been shared with our design team for consideration in future product improvements.
Thank you for your high recommendation, and we are glad to have your umbrella base back in business!
Reply from PURPLE LEAF
Your support is our greatest motivation, and we look forward to continuing to enhance your outdoor living experience in the future!
Very happy with the product
Very happy with the product
Putting it together took us a couple of hours but the box is great and saved my patio cushions in the rainy days !
November 10, 2025
Reply from PURPLE LEAF
Your satisfaction is the best validation of our product's utility. We wish you many more worry-free days on your patio!
Quality Products and Customer Support
The umbrella arrived quickly, and exceeded my expectations on its level of quality materials and construction. A missing piece was very quickly replaced, with great responsiveness and communications from Customer Support. A solid choice!!
February 10, 2026
Reply from PURPLE LEAF
Thank you so much for the 5-star review!
At Purple Leaf, we strive for excellence in both product quality and customer care. Thank you for choosing us as your "solid choice" for outdoor living!
It was everything I expected it to be
I recieved my order in good time. Easy to put together. Good product for the price
February 11, 2026
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Love the chairs
Love the chairs. Love the quality and the delivery was seamlessly easy. Easy to construct!
February 10, 2026
Reply from PURPLE LEAF
Thank you so much for the wonderful feedback!
It arrived on time & in good shape
It arrived on time & in good shape. It went well by following the instructions & all pieces were there. Very good product & hope it last a long time!!
February 10, 2026
Reply from PURPLE LEAF
Thank you so much for the positive feedback!
Regarding your hope for long-lasting quality, Purple Leaf is committed to using premium materials designed for durability. We look forward to our product being a part of your outdoor space for many seasons to come!
Super pleased with the speed and…
Super pleased with the speed and precise port that I need to fix my umbrella…
February 9, 2026
Reply from PURPLE LEAF
Thank you for your trust. We hope your repaired umbrella continues to provide the perfect shade for your outdoor space!
I had several questions about the…
I had several questions about the gazebos and multiple comparisons of model numbers. The team answered my questions which helped me decide on the model number
December 8, 2025
Reply from PURPLE LEAF
We are thrilled that our support was helpful in your journey. We look forward to seeing how your new gazebo enhances your outdoor living!
Replacement Canopy Parts were Perfect
Replacement Canopy Parts were Perfect
We have 4 of cantilever umbrellas and love them. After a few years, we decided to replace them and the support team found my exact replacement part and color.
The customer service was excellent and they followed up to make sure the order went well. I also appreciated the manual shipping updates - I know that was extra work.
I'll be sure to recommend Purple Leaf to my friends and family.
March 1, 2026
Unprompted review
Reply from PURPLE LEAF
We also truly appreciate you noticing the manual shipping updates. While it requires extra effort, ensuring our loyal customers feel informed and supported is always our priority. Thank you for your kind words and for recommending us to your friends and family!
Excellent Communication and Service
Umbrella was damaged in high winds. Purple Lead were very communicative and helpful in not only providing a replacement part, but in showing me what would be needed to install it.
Successfully fixed our broken umbrella ! Thank you, Purple Leaf for life!
February 6, 2026
Reply from PURPLE LEAF
Your "Purple Leaf for life" comment is the ultimate compliment to our brand. We are honored to be your long term partner in outdoor living and look forward to supporting you for years to come!
Fantastic response by team
Fantastic response by team
To get us the correct replacement umbrella cover. Perfect fit!
February 5, 2026
Reply from PURPLE LEAF
Thank you for your kind words about our team's response speed. We hope you continue to enjoy the refreshed shade under your umbrella!
I'm glad that I decided to buy our…
I'm glad that I decided to buy our purple leaf umbrella and stand with wheels. It was fairly easy at age 69 with some help with my wife to install everything. You get what you pay for....excellent quality!!! We love it and highly recommend purple leaf products.
March 8, 2026
Reply from PURPLE LEAF
As you mentioned, "you get what you pay for," and your satisfaction is the best reward for our commitment to high standards. We wish you and your wife many wonderful, relaxing moments under your new umbrella!
good and responsive customer support
good and responsive customer support. The package for the items for the gazebo were beat to hell but the items were well protected. I did get one of the panels with a bent and chipped paint on it but after contacting customer support they did take care of it.
February 3, 2026
Reply from PURPLE LEAF
Thank you so much for your feedback! We sincerely apologize for the bent and chipped panel you received, but we are pleased we could make it right for you. Ensuring our customers are happy with the final result is always our top priority.
Great service
Great service. Contacted me to ensure my order was placed correctly on my umbrella covers.
February 6, 2026
Reply from PURPLE LEAF
We are glad this proactive communication made a difference in your experience. Thank you for choosing Purple Leaf—we hope your outdoor furniture stays well-protected!
Best shipping
Great customer service and quality replacement parts. The shipping was the best I have seen in years!
February 6, 2026
Reply from PURPLE LEAF
We also appreciate your kind words about our customer service and product quality. Your support is our greatest motivation!
Customer service is excellent
Customer service is excellent. Responsive and easy to communicate with
February 6, 2026
Reply from PURPLE LEAF
Thank you for your trust and support, and please don't hesitate to reach out if you need anything else in the future!
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