Purple Turtle Co Reviews 168

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often highlighting their quality, beautiful design, and suitability as gifts. Many people appreciate the company's commitment to sustainability, noting the eco-friendly packaging and the overall ethos behind the business. Consumers also frequently mention the thoughtful presentation of items, with many arriving beautifully wrapped and intact. However, some customers experienced issues with damaged products upon arrival, specifically mentioning crushed vases. Despite this, reviewers were satisfied with the company's customer service, noting that issues were promptly and effectively resolved, sometimes even with additional gifts provided.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the high quality and... See more

Sustainability

Customers had positive experiences with sustainability. Reviewers appreciate the planet-friendly and... See more

Based on these reviews

Rated 5 out of 5 stars

Received a propagation station as a birthday gift. Packaging was so cute and I can’t wait to start using. Also love that everything is planet friendly. Would definitely purchase additional products or... See more

Rated 5 out of 5 stars

Bought a lovely propagator in the summer. Husband really enjoyed taking and experimenting with cuttings. Sadly, he accidentally broke one of the vases. I contacted company and was delighted to able to... See more

Rated 5 out of 5 stars

Absolutely love my propagator. Went together very quickly and easily and is even sturdier than it looks. So glad to replace my old pint glass on the window ledge, this is much prettier!

Rated 5 out of 5 stars

Really quick delivery, parcel came neatly packaged and recipient loved the gift! Also love the sustainable ethos behind the business, though would be keen to know what they’re doing to make their prod... See more

Company replied


Company details

  1. Gift Shop

Written by the company

Discover the perfect planet-friendly gift, delivered gift box ready to your door. Enjoy fully tracked next-day delivery. We also donate to ocean plastic recovery charities with every order and invest in creating educational content to raise awareness for environmental protection. We are a family-run business based in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

168 reviews

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Rated 5 out of 5 stars

Beautifully made

I received the wrong set, possibly due to my own error but got the correct set sent out foc and was asked to donate the original to reduce carbon footprint. What a lovely idea! Purple turtle were very responsive with contacting me and I had it all sorted on the same day with the new set arriving 48hrs later.
Beautifully made and won't hesitate to order again in the future

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Sent a gift to the wrong address

Sent a gift to the wrong address. On contacting them they responded quickly (contact via website message submission not email) and resent the item without me having to pay postage. Have seen this item at my friends house (a propagator) and it is super cool.

May 1, 2024
Unprompted review
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Rated 5 out of 5 stars

I bought it as a gift

I bought it as a gift, and it came so beautifully (and sustainably) packaged I didn't feel the need to wrap it, so extra green points right there! Form and function beautifully balanced - my friend loves it.

April 3, 2024
Rated 5 out of 5 stars

Amazing eco plant propagation gift!

Amazing eco plant propagation gift!
Jason went above and beyond to help me decide for the best eco gift for my sister!
Very quick response during weekend and super helpful and fast with delivery!
Lovely gift, packaging and card!
My sister loved it!
Thanks a million!!!

February 6, 2024
Rated 5 out of 5 stars

a lovely little propagation station

I ordered a lovely little propagation station. It arrived promptly and was beautifully wrapped and presented with a beautiful card (an optional extra - and well worth it).
All the items were well-wrapped and secure. Unfortunately, one of the glass vases happened to be broken but Purple Turtle were amazing and responded quickly to my email even on a Sunday! Amazing customer service.
The products are well made and good looking. I'll definitely buy from then again 😁

February 3, 2024
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Rated 3 out of 5 stars

Build quality isn’t great

Build quality isn’t great, item wobbles when on flat surface.

January 30, 2024
Purple Turtle Co logo

Reply from Purple Turtle Co

Hi Alastair,

Thanks for leave the review and sorry to hear the quality of your gift set was not up to standards. This is very disappointing to hear and far from our high standards.

Although we do conduct quality control by hand on every order before sending them out, sometimes things can slip through the net or get damaged during transit. If you would be so kind to send us an email, we’ll be happy to investigate this for you and get a replacement dispatched free of charge tomorrow.

We look forward to hearing from you soon so we can get this resolved!

Rated 5 out of 5 stars

Unique propagation sets with brilliant customer service

Recently found this company while I was looking for a present for a close friend, who LOVES plants and being as kind to the environment as we can. I was sooo impressed with all on offer and loved the look of the propagation sets. The company's ethos is very eco friendly and customer service second to none. Speedy delivery, too. I will definitely be using again and needless to say, the recipient was over the moon with her gift! Thank you!

December 29, 2023
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Rated 5 out of 5 stars

Excellent product

Excellent service. Package arrived promptly.
Beautifully package. It’s been bought as a gift but very tempted to keep it myself

December 4, 2023
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Rated 5 out of 5 stars

Great care taken in product

Website very clear and easy to use. I ordered a gift for my friend and when it arrived it looked packaged with great care, very professional. I cannot wait to see the oriduct once opened.

November 9, 2023

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