Purriq Reviews 5

Bought silvervine with 60 day back guarantee. First 2 days already my cat ignores it (april 22th) , even when playtime or as treat.. mailed them, they said something cats need more time to get used to the scent..
now 7 days ( april 30th) later i send an email again back. She totaly ignores it and keep walking away.. even left in her favorite sleeping spot , she doesnt want to be near.. that email is never been answered.. so again today (may 1st) my 3th email to get the refund proces started and if they want, sending un-used sticks back.. so hopi g to hear next week from them..

Bad costumer service, the refund is verry diffecult.

Im defenetly not ever gonna buy from them again.. no wonder the company is shutting down..

Website clearly says 100% return guarantee. My cat would not touch the toy, It was a pack of 10, separately packaged. She said it "was opened" and couldn't be returned. Then changed to saying it was bad for the environment to return items, saying it would harm their carbon footprint. I would have to mail it to Australia! Do Not buy!

I ordered from them back in November. They sent a false tracking number and set it as delivered. There was no package in my mailbox. They even conned PayPal into siding with them so I never got a product or a refund. F*** these scamming assholes. F*** PayPal too. DO NOT BUY FROM PURRIQ and if you do, DO NOT USE PAYPAL, PayPal won’t help you and will give your money to the scammers. SHUT DOWN PURRIQ. I’m not the only one. Check out the review for them on Reddit and instagram. Beware shoppers

I ordered the silvervine sticks in November of last year. They never arrived. I have contacted the company multiple times and the first time they told me they couldn’t issue a refund until their carrier reported it lost. Asked me to wait a couple more weeks. I did. It never arrived. I have written them at least two more times since then and no one will respond. This company is a scam! Do not order!

Purriq advertised on Facebook that cats love their Silvervine chew toys. They offered a money back guarantee within so many days so I placed an order. I received my order pretty quickly but my cat showed no interest in the Silvervine chew toys. None whatsoever. I immediately contacted Purriq and they told me I could not get a refund because I had opened the toy. I explained that I had only opened one (they came individually wrapped) and that I wanted a refund for the unopened ones. They were slow to respond but told me they could offer me a 25% refund because of some sort of malarkey about it being better for the environment not to have to return them. I told them I wanted a full refund and that I needed an address to return the Silvervine to. After a delay they offered me a 50% refund, which I again declined. I again asked for the return address and have heard nothing since, which has been several days ago now. This company is a scam and I encourage you not to do business with them. They are dishonest and I feel I am being generous by giving them a 1-star review. Buyer beware.