PurseAura Reviews 54

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting that items are well-made and of high quality. The customer service also receives high marks, with many people highlighting the team's helpfulness, responsiveness, and dedication to ensuring customer satisfaction. However, some customers experienced issues with their orders and delivery. These issues included significant delays in receiving purchases, items arriving damaged or poorly packaged, and difficulties with exchanges or obtaining responses from support regarding order status. A few people also mentioned that the actual size or color of an item differed from their expectations based on online descriptions.

What people talk about most

Product

Clients share positive opinions on product quality, with many praising the excellent craftsmanship and... See more

Quality

Users describe positive interactions with quality. Many customers are pleased with the outstanding... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the outstanding and... See more

Order

Consumers find order experiences to be ambiguous. Some customers express satisfaction, praising timely... See more

Delivery service

People report ambiguous experiences with delivery service. Some customers praise the professional assistance... See more

Based on these reviews

Rated 5 out of 5 stars

PurseAura is an exceptionally well run company. Their Handbags and accessories are incredibly well made! I can’t tell the difference between their handbags and my real handbags! It’s amazing! Their ba... See more

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Rated 5 out of 5 stars

The customer service was amazing !!! Emails were replied to in such a timely manner …with courtesy and professionalism. The actual item was true perfection to every last detail .. I am very pleased wi... See more

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Rated 5 out of 5 stars

I tend to shy away from online shops outside of my experience. Purchased a pair of tennis shoes which arrived today. Very impressed. Size, online images all on point. Recommend

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Rated 5 out of 5 stars

I tend to shy away from online shops outside of my experience. Purchased a pair of tennis shoes which arrived today. Very impressed. Size, online images all on point. Recommend

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Rated 1 out of 5 stars

Just so consumers are aware, I did email PurseAura AGAIN, like they requested in response to my poor review and I got another "undeliverable" email response. So, they have my money and I have no pur... See more

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Rated 1 out of 5 stars

Horrible! I never received my handbag but was charged for the purchase. I tried to contact PurseAura but the phone number was always busy with no chance to leave a message. No one ever contacted me on... See more

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Rated 1 out of 5 stars

Horrendous experience Purchased the wrong color,simply asked for an exchange. They won’t do anything for me. The item was poorly wrapped and box crushed in shipping. The whole experience has been te... See more

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Rated 1 out of 5 stars

I have not received my purchase and it's been over a month. Tracking number I was given shows no movement. When I emailed support 2 times, about the status of my order, I get an email back saying und... See more

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Rated 1 out of 5 stars

I received my bag and it is damaged. It has a line across the bottom were it was folded I’ve tried to get a response from the company, because you only have 7 days from delivery to complain. I go on... See more

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Rated 1 out of 5 stars

I was so disappointed when I received my purse. It’s so small it looks like a purse for a 10 year old. I thought it would be medium size. It did take me about 3 months to get it. I was so excited t... See more

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Rated 1 out of 5 stars

Terrible. I ordered a 35 and they contacted me and said they only had a 30 even though I paid for a 35. There was a delay and bag is DEFECTIVE. I want to return the bag and I want a 100% refund

Company replied

Rated 5 out of 5 stars

The customer service is top notch and the product quality is excellent. However, pay attention to the descriptions of the bags because I ordered the Celine nano luggage and I didn’t pay attention to... See more

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Rated 5 out of 5 stars

So VERY VERY impressed with this company. Received 2 out of 3 of my bags fairly quickly and was floored by thr exceptional quality of their bags. The 1 bag I ordered they felt was not up to the standa... See more

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Rated 5 out of 5 stars

The bags have a great quality and are really well made ! I’m also very impressed with their customer service with always ready to help and resolve problems. And you can tell that your talking to a... See more

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Rated 5 out of 5 stars

The original bag I wanted, unfortunately was not in stock. The customer service rep went over and beyond to make sure that I got a bag that I loved. The customer service was exceptional. Thanks again... See more

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Rated 5 out of 5 stars

I made a mistake in my order and went to the chat right away. They were available, friendly and polite, and very understanding. I received my full refund on PayPal within 4 working days. I... See more

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Rated 5 out of 5 stars

I LOVE PurseAura! I’m not ashamed to say I’ve placed more than 10 orders and every one has arrived beautifully!! The only issue you might run into is shipping. Depending on where you live,... See more

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Rated 5 out of 5 stars

I have purchased quite a few bags and they are beautiful and the craftsmanship is excellent. The customer service is outstanding. I highly recommend PurseAura and its beautiful bags. I look forward... See more

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Rated 5 out of 5 stars

I have finally been able to order the bag I have been wanting for a very long time thanks to PurseAura. I just ordered my bag so I haven’t actually received my bag yet. I just want to let people know... See more

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Rated 5 out of 5 stars

i, and most likely you, was very suspicious about the quality of the handbags in this site. i ordered and received a beautiful YSL bag and am so pleasantly surprised with how well it is made!! i wil... See more

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Rated 2 out of 5 stars

The bag that arrived is completely different color from what was pictured (much darker ) The box was damaged. The “Her…s” sign was poor quality . The customer who is really looking for realistic H..s... See more

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Rated 4 out of 5 stars

Purchasing process is very easy and price is very reasonable. Unfortunate the box is totally collapsed and fell apart during shipping. It should be inside another firmer box at shipping. I need t... See more

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Rated 4 out of 5 stars

Great experience with the team and the customer service was so helpful when I had a question regarding the order. I would 10/10 order from them again.

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Rated 4 out of 5 stars

I have ordered lady Dior bag and I loved it, it looked so real. I will purchase again from Purse Aura. Thank you!

Company replied

Rated 5 out of 5 stars

Orders were exactly as described and well made. Orders arrived exactly in the timeframe promised. Pretty bags! Will definitely shop here again.

Company replied

Rated 5 out of 5 stars

This was my second bag and it was just as good as the first. It was the perfect color for the summer. I look forward to another one in a fall color. No disappointment here.

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Rated 5 out of 5 stars

I’ve ordered several handbags from PurseAura and I am absolutely pleased with every single purchase. If I’ve had any issues, customer service is very prompt with handling to ensure that I am happy. I... See more

Company replied

Rated 5 out of 5 stars

I love my Chanel purse. It looks just like my friend’s $6,000 bag and I get so many compliments. The box and storage bag included with the purse was a welcome surprise too!!

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Rated 5 out of 5 stars

Responsive, answered questions, and when my purse arrived, I was very happy with the quality.

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Rated 5 out of 5 stars

Great quality and customer support! I will definitely order from here again 🥰. I highly recommend!

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Rated 5 out of 5 stars

I really love the purses I have received. I have enjoyed wearing them and styling them with all my outfits

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Rated 5 out of 5 stars

Excellent customer service. Very quick to respond and address my questions and concerns. Would recommend.

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Rated 5 out of 5 stars

I received the bag just like the way you guys described it I’m in so much love with it

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Rated 5 out of 5 stars

Perfect custemer care, excellent quality , everything perfect. Annamaria.

Company replied

Rated 5 out of 5 stars

Exceptional customer service! Beautiful, high-quality products. Easy-to-navigate website. Highly recommended and would definitely buy again.

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

54 reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

I have ordered lady Dior bag and I…

I have ordered lady Dior bag and I loved it, it looked so real. I will purchase again from Purse Aura. Thank you!

April 18, 2025
Unprompted review
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Reply from PurseAura

Your message absolutely made our day—thank you so much for your kind words! We’re overjoyed to hear that you loved your Lady Dior bag and that it brought you that real, refined charm you were hoping for.

Rated 5 out of 5 stars

Very nice an helpful customer service

Very nice an helpful customer service , beautiful product very well Made and timely received

April 15, 2025
Unprompted review
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Reply from PurseAura

Thank you so much for your thoughtful message — it truly means the world to us! We're delighted to hear that you loved your new piece and that it arrived right on time. Knowing that you felt well cared for by our customer service makes our day even brighter.

Rated 5 out of 5 stars

Would order again…

I’ve placed two orders now through this company. Shipping does take a bit longer because they’re not based in America, but i knew that when I placed my order. They reply to my inquiries. Items arrived safely packaged and were exactly what I ordered. I would definitely trust them to order again.

March 19, 2025
Unprompted review
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Reply from PurseAura

Thank you so much for your kind words and continued support! We're glad to hear that your orders arrived safely and met your expectations. We truly appreciate your patience with international shipping and are always here to help with any inquiries. Looking forward to serving you again in the future!

Rated 5 out of 5 stars

Luxury bags at an affordable price

, I absolutely love the bags I have received so far. The customer service is excellent. My inquiries were answered quickly. The bags are of impeccable quality. The scarves and the charms were a pleasant bonus. I would highly recommend all of my purchases to others (as I have purchased several). The bags are luxurious and reasonably priced. At some point I intend to write reviews and post pictures of my gorgeous bags

March 25, 2025
Unprompted review
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Reply from PurseAura

Thank you so much for your kind words! We’re beyond delighted to hear that you love your bags and had a great experience with our customer service—it truly means the world to us. We're also thrilled that you enjoyed the scarves and charms, as we always strive to add a special touch to every order. Your support and recommendations mean everything to our small business, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

I ordered a lady dior bag about 1,5…

I ordered a lady dior bag about 1,5 months ago. Until recently I had received no feedback and the tracking number arrived only after I opened a dispute through PayPal. I thought i was heavily scammed and even wrote a negative review in here for this site (which I removed). It's true that there were big delays on the delivery of the product but when I received it I couldn't tell the difference from an original. I already own an original lady dior bag and I compared the one I received to the original I have and I couldn't tell the difference. If I knew I could order one in here that is so detailed I wouldn't have bought the original in the first place. There may be second thoughts when you want to order on this site but the overall experience was more than satisfying when I finally received the bag. I will definitely order again!

February 17, 2025
Unprompted review
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Reply from PurseAura

Thank you for your feedback! We are glad that you loved our product. Your feedback means a lot to us, and we’re committed to improving our services to ensure a smoother experience for all of our customers. We truly look forward to serving you again in the future and providing you with a better and more seamless shopping experience.

Rated 1 out of 5 stars
PurseAura logo

Reply from PurseAura

Dear Tasos Aslanidis

We sincerely apologize for the inconvenience caused by the delay in receiving your order. Customer satisfaction is our top priority, and we’re here to resolve this for you.

Could you kindly share your order details via [support email/phone number]? This will help us investigate the issue and provide you with an update as soon as possible.

We truly appreciate your patience and understanding. Rest assured, we are committed to ensuring you receive your order promptly.

Thank you for bringing this to our attention.

Best regards,
PurseAura Team

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