Putnams Reviews 

I made an order at the end of October. I am still waiting for the pillow to arrive. I have contacted a couple of times, they have responded once. They can't provide a delivery date. Experience so far is really poor and communication is non existent.

I wish I came across this company and their products sooner. Got a duvet for my toddler who has been feeling cold all the time at night. He hasn't complained of feeling cold or sweaty since the new duvet. It's very good quality and there is no smell from the wool. I'm so thrilled with the duvet. Thank you for making such amazing products

I have been using Putnam's bed wedges for several years due to suffering from acid reflux and have found them very helpful. They also help with my migraines by reducing the pressure on my sinuses at night. After a few years I decided to upgrade my half length wedge to a full wedge, as I was finding that there was a bit of a dip in the mattress where the half length wedge ended, which had become a bit uncomfortable. The full length wedge is so much better and I am very pleased with it. However, because it was full length it was impacting my husband's side of the bed a lot more than the previous one had, so I wished I had bought the king size to cover the entire mattress, which would have been cheaper than buying 2 single size wedges. I rang up and explained my predicament and the person I spoke to was very friendly and helpful and was able to arrange a discount for me to buy another single size wedge to cover the width of the bed so that I was not having to pay too much extra for the mistake I'd made. It was really generous of them and made me feel like a valued customer. The wedges are good quality and last well, I would highly recommend them.

I paid £345 for a superking wedge with foam, latex and an extra cover. After a week of not hearing anything I emailed. They had not started my order. It was a bit disappointing given there delivery on their website misleads. I then asked if I can provide and ensure the measurements were right and pay any difference. I was told they are too busy to do custom orders. At which point the other reviews on wedges, being so busy, and not excessively friendly or supportive responses made me choose to ask for a refund. Thankfully this was done immediately and I protected myself paying by PayPal (which has its down side of slow refunds but I do wonder if it wasn’t PayPal if this would have happened). I was not going to leave a review but realised actually I paid a lot of money, and had a bad experience and really wanted to share my lucky escape. I personally for the price vs experience received, especially with a lot of reviews about poor customer post sales support and hidden small print - I can not recommend. And would urge anyone paying for high cost orders to seriously review other comments first. I personally have decided to go to try another for £60 elsewhere - it’s obviously smaller 90cm width but double layered, the same height and torso length - I won’t have to worry about returns for defects, so significantly cheaper. Feel silly now that I thought Putnams family/handmade doesn’t actually mean good customer focused/supportive.
Use caution, read reviews.

Very friendly customer service agent, and the pillows.....oh they are the best pillows I have ever found. I have the wool wedge for my heartburn problems, and I think it does make a difference, and so much better than those £15 steep wedges you get on amazon. And then we bought two of the anti-snoring wool pillows, and again, they do make a difference. But they are also both so so comfortable, and oddly comforting as well. Money well spent. If they sold a firm British wool mattress I'd buy it.

Ordered a wedge cushion and used it for a couple of days. The cushion caused increased pain, and these things are sometimes a gamble but having paid a high price 60 quid for the item to support a supplier outside of Amazon I'm now left with a cushion I have to get rid of. There was no good will offer of even small discount off another item, which given what the markup must be on these things is rather stingy customer service. Surely it is in putnams interest to support customers when the inevitable trial and error happens with a little good will? Just my two cents, which putnams probably won't be getting from me again. Next time I'll spend 15 quid on amazon for the same level of product and the ability to return hassle free. Putnams will never compete with big suppliers if they can't justify their high prices for same quality items.

Excellent from start to finish. Great customer service, great value and very pleased with my revitalised leather sofa cushions. Highly recommended!

I paid £8 for next day delivery on a small cushion, it arrived 4 days later. I wrote to advise I was unhappy and got a snotty note back telling me I never read the small print which I guess is my fault. That said, It was obvious I made a mistake and there was no information in the email they sent me despite Tracy saying there was, several emails later and it was clear there would be no goodwill or token gesture and I was left with a take it or leave it attitude that felt very cold. Had intended to buy a few things but this poor and unnecessary customer experience will have me spend money elsewhere. I don't seem to be alone in experiencing poor customer satisfaction. Update - I was given a refund for the delivery cost and i much more understanding and customer orientated communication so they deserve a change in the rating which I have given, I hope it's fair.

I have just had my sofa cushions replaced and what a difference.The sofa feels better than new. The whole process was simple, completed on time and to a really high quality. The customer service and communication was excellent, and all at a very reasonable price.

My order was delayed by 3-4 weeks and I didn't get an update until I sent 3 follow up emails. After the third follow up email they still couldn't tell me when they were going to ship my item.

I purchased some items from them which are wonderful. i had several questions, and Tracey, who i spoke to on the phone, was so helpful and did so much to assist me, and to ensure that i could use the items. I'm so grateful to her and to Putnams, and so glad with the help i received.

On another note, it's reassuring and appreciated to be able to call and speak to them easily, and not have AI responses, or no ability to ask questions. Tracey was so friendly and helpful, as was the other people who i occassionally spoke to. Thank you.

Had foam replaced in a seat cushion as manufacturers foam was not great quality, cushion just received back and feels great . Experience from beginning to end very easy and very quick wouldn’t hesitate to use putnams again .(and prob will as other cushions go soft)

Putnams made my saggy old sofa feel brand new again with a newly filled sofa cushion.
It was an easy process, I sent photos and measurements and promptly received a competitive quote. Communication was excellent, responding to my questions very quickly. I posted the old cover and in just over a week received the sofa cushion.
It feels lovely and comfortable and makes my sofa look like new.
I wouldn’t hesitate to use Putnams again and recommend them to others.

So good that you can send the cushion covers in as yiu can be reassured they'll be the correct size. Brilliant service.

I finally bought the Putnams bed wedge after years of it being recommended by healthcare professionals.

Unfortunately, my symptoms are worse than they've ever been and now have severe, chronic back pain.

I am £85 out of pocket, with a product I can't use and can't return because it's been opened. It's literally going in the bin,

Absolutely gutted. £85 just to get worse symptoms, back pain and a trip to the tip.

Great from beginning to end. I bought a V pillow and a butterfly cushion in advance of my colon surgery. From ordering to delivery it was easy. The quality of the product is truly amazing! I must admit I did a bit of searching on Amazon beforehand and other brand were hit and miss with their reviews. Putnam has not disappointed. I have used both items pretty much 24/7 for nearly a month now and they are still very comfortable and still holding the shape and supportive despite being used a lot! I would not hesitate to return to Putnams should I or anyone I know require any such items. Thanks Putnams as you’ve made the recovery that little bit more easier!

Quick turnaround, kept me informed the whole time. From pickup (cushion covers) to delivery was 7 days! My sofa cushion seats feel like brand new! Amazing company 😊

It was really all about the customer service.

I had a slight issue with my order, I gave them a call and they were absolutely outstanding. Resolved everything immediately.

I have been searching for a brand which sells high quality sleep gear made from natural fibres. Pretty much no one does this besides Putnams. You can tell that they take the utmost care in producing the product.

When you pair this with the customer service I received from the gentleman on the phone, these guys really can't be beaten.

Will definitely be ordering from them again in the future.

Bought a wedge pillow and cover from them at £174.54. I realised quite quickly that this was going to be uncomfortable on my back as the lower part of the wedge (a piece of foam, nothing special about it)is not flat against the bed on the lower end, so I returned it. They said it had been in a plastic wrapping which was opened so I would not get a complete refund. I told them it had not been in a wrapping at all, just in the box. They argued that it had, and refunded me £129.77. Wish I hadn't bothered and won't be bothering again!

A brilliant experience, start to finish! The timescales were excellent- quote to delivery of our refilled cushions only took 19 days and were so reasonably priced. We’ve got our dream Loaf sofa back thanks to Putnams and we couldn’t be happier! The product, customer service and pricing is top notch.