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Review summary

Created with AI, based on recent reviews

Looking at 27 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support and guidance, highlighting their calm, understanding, and reliable nature. People frequently commend the customer service for being readily available, patient, and making complex situations easier to comprehend. The service provided is often described as amazing, with many appreciating the thoroughness and professionalism. Reviewers also noted the company's ability to keep deadlines and work around schedules, making them feel listened to and supported throughout their processes.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness and support. Customers... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Service

Customers had positive experiences with service. Many reviewers praised the thorough and helpful assistance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well , what can I say apart from thankyou . Gareth has guided and helped my daughter from the first traumatic court appearance until the last . He is calm , self assured and reliable making himself av... See more

Company replied

Rated 5 out of 5 stars

Puzzle piece were recommended to me by a friend at the start of my divorce . Cheryl & her team provided me with amazing support & advice throughout what ended up being an exhausting 4 year proce... See more

Company replied

Rated 5 out of 5 stars

From initial contact I felt reassured and heard. Jane Davies explained everything to me in terms that I understood. Dead lines were kept. Open and regular communication, which really made me feel at... See more

Company replied

Rated 5 out of 5 stars

I came into contact with Jane Davies from Puzzle Piece Law at the start of my divorce journey. Im a very anxious person anyway and found the whole journey ahead very overwhelming. With Jane's support... See more

Company replied


Company details

  1. Paralegal Services Provider

Written by the company

Puzzle Piece Law was established with the intention of providing legal services that are affordable, making legal support and advice more accessible to those who need it. Our nationwide network of Family Law Consultants, are highly skilled and experienced and have a good track record of assisting clients successfully with their cases.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

36 reviews

5-star
4-star
3-star
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1-star

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Rated 5 out of 5 stars

Jane helped me see my daughter again

Needed help to get to spend time with my daughter after her mother took her away due to her new husband, Jane helped me with some amazing statements and being there with me in court. She’s helped me build an amazing relationship with my 19 month old daughter and I couldn’t thank her enough. She was always there if I was worried about court and always knew what forms we needed and what the best arguments would be.

I now get my daughter 9 nights of the month after having zero contact for 2 months, would 100% come back if I ever have any more problems with something as important as seeing my daughter

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Jane is currently helping my partner through a really hard time at court. Shes so supportive and goes the extra miles to make sure hes reassured and getting all the help he needs. Thanks to her he was crying happy tears today because things are finally starting to go his way. We wouldn't have been able to do it without her or her colleague

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Jane is an absolutely amazing person…

Jane is an absolutely amazing person she has helped me through my entire case and I have just got to see my daughter again after not seeing her for 3 years I would highly recommend her to anyone

Such an amazing woman thank you so much Jane

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Jane

Jane, what a truly amazing supportive lady, helped me from day one when I was totally lost not knowing where to go what to do how to do it!!! Amazing advice, always available to talk, helped me through 2 court hearings very professional yet caring and always helpful a massive support through such a difficult time, thank you so much for all your help and support, Jane I'm so greatful.

April 16, 2026
Unprompted review
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Rated 4 out of 5 stars

Jane made what was a difficult time…

Jane made what was a difficult time easier by keeping me informed on where she was up to, and explained what would happen next , she went out of her way to get all relevant paperwork signed and ready to be posted out to the courts to prevent delaying the matter any longer .
Thank you Jane

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Best service I could ask for

Jane helped me with the court proceedings when trying to gain access to my children. She made me feel so at ease and thanks to her I now have a court order letting me see my children. I owe this woman so much!!

If you find yourself in a position where you need to attend the family court, Jane is the person you want on your side!!

Couldn’t recommend her more!!!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Jane is an amazing woman

Jane is an amazing woman. She came to my rescue and all I can say is that she is one of the most amazing people I have ever met. Thank you Jane for all you did for me. I will be eternally grateful.

December 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing Family Law company- Puzzle Piece…

I first encountered Puzzle Piece through IDAS. Following a stream of high Street Solicitors where I felt none of them understood my circumstances and where financial gain appeared to be the motivation. Finally, I found Puzzle Piece my experience with them from start to finish has been absolutely excellent. I have found them to actually care and treat me as a human being. They have kept me in the loop at every stage of the way helped and supported me and my daughter.
I have found them to be knowledgeable,caring professional and understanding. Without their help and assistance, we wouldn’t be in this position that we are now. Cheryl helped us to begin our journey and attended one of my many court hearings. She really just was incredible. Our case was then taken over by Emily. Well what can I say about Emily? She’s been an absolute diamond and a massive support. Helping me with court documents and bundles and being my McKenzie friend in court. I cannot praise her enough!!
I would not hesitate to recommend Puzzle Piece to anyone out there, needing that personal understanding, coupled with their vast knowledge of the legal system. They have assisted myself and my daughter to begin a new and better chapter. Gold stars all round. I cannot thank you all enough. You have been a shining light in my darkness. Thank you!

November 25, 2025
Unprompted review
Rated 5 out of 5 stars

Jane Davies

I made contact with Jane. At the time, I was feeling completely overwhelmed, but Jane helped me to understand the process, explained everything as we went along and helped me with all my practical tasks, and she is flexible with contact times, which allowed me to arrange my consultations around all my other responsibilities. I really do appreciate all the advice and support I was given throughout.
Thank you for all your help, Jane.

November 14, 2025
Unprompted review
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Reply from Puzzle Piece Law

Thank you for your kind review.

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Rated 5 out of 5 stars

Forever grateful to Cheryl & her team

Puzzle piece were recommended to me by a friend at the start of my divorce . Cheryl & her team provided me with amazing support & advice throughout what ended up being an exhausting 4 year process .
I was incredibly grateful that Cheryl was so approachable & kind,& always prompt with communications.
She explained everything in detail & guided me through my divorce in a professional & very affordable way.
Cheryl was always calm & understanding at a time I was very anxious & stressed .
I would highly recommend Puzzle piece to anyone in the future
Many thanks Cheryl !

October 29, 2025
Unprompted review
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Reply from Puzzle Piece Law

Thank you for your lovely review, we are so glad we were able to support you through this difficult time.

Rated 5 out of 5 stars

Jane Davies (Solicitor) Amazing support and lovely lady!

I came into contact with Jane Davies from Puzzle Piece Law at the start of my divorce journey. Im a very anxious person anyway and found the whole journey ahead very overwhelming. With Jane's support throughout it made things a lot easier to cope with and understand. Nothing was too much trouble, she was very patient, down to earth and great at calming me down. She was really amazing, helping me through the whole process. If it wasnt for her listening ear at times, I would have really struggled to get through such a difficult time, very grateful for her support.

October 6, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for such a wonderful review, we are so glad we were able to support you.

Rated 5 out of 5 stars

Puzzle Piece Law - amazing service

Throughout the process Puzzle Piece have been clear and consistent with communication. They have made things easy to understand without overstepping boundaries, and really made me feel listened to. They also undertook all services promptly and were happy to work around schedules where possible.

September 24, 2025
Unprompted review
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Reply from Puzzle Piece Law

Thank you so much, we are glad we were able to help.

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Rated 5 out of 5 stars

Highly Recommend

I was recommended puzzle law, by TW~ I met a lovely woman called Jane Davies. She’s nothing but so understanding and so passionate to help. Jane has done a lot for me and I couldn’t appreciate her more. I definitely would recommend

September 24, 2025
Unprompted review
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Reply from Puzzle Piece Law

Thank you!

Rated 5 out of 5 stars

Puzzle piece law was recommended to me…

Puzzle piece law was recommended to me by a friend who had, had a good outcome with them.
I was put in touch with
Gareth Greenwood who supported me through the child arrangements process
Including attending court.
Gareth was always available to answer anything and provide me with the support I needed.
I would highly recommend Gareth to
anyone needing help.

January 29, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for your kind words, we are glad we were able to support you.

Rated 5 out of 5 stars

Thank you Cheryl and Puzzle Piece Law

Thank you Cheryl for all your support, expertise and guidance with my case over the last 2 years. I will be always grateful for your help and for saving me thousands of pounds on solicitors fees thanks to your transparent and very reasonable hourly rates.

July 15, 2025
Unprompted review
Puzzle Piece Law logo

Reply from Puzzle Piece Law

Thank you for your review, we really appreciate your comments and we were happy to help.

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