Puzzles Galore Reviews 

817
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic selection of unique puzzles, noting that the products arrive in perfect condition and are crafted with great quality. People also mention the exceptionally fast delivery service, stating that orders are dispatched quickly and handled with care. Reviewers really appreciate the simple website navigation and the consistently helpful, friendly support team. However, some customers also noted minor issues with delivery delays or occasional cosmetic damage to the packaging. A few consumers mentioned tracking references showing no initial movement or occasionally receiving boxes with unexpected dents.

What people talk about most

Product

Clients share positive opinions on product, highlighting the great quality of the puzzles and the excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Customers had positive experiences with order, frequently highlighting how easy it is to use the website and... See more

Quality

Users describe positive interactions with quality, consistently praising the well-made products and excellent... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are always available to provide... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be ha... See more

Rated 5 out of 5 stars

I was very impressed with the quality of the puzzle and with the large variety of scenes and topics to choose from. I appreciated that there were puzzles reflecting vacation areas we traveled too, as... See more

Rated 5 out of 5 stars

Order dispatched quickly and arrived in US amazingly fast just like past orders. Puzzles Galore is globally the best source for puzzles especially for ones not available in US.

Rated 5 out of 5 stars

Great Company with lovely puzzles. Fantastic Service too. I put the wrong postcode on my order. The puzzles were returned to the company who posted them straight out again when I alerted them to my... See more


Company details

  1. Game Store
  2. also in
  3. Toy Store

Written by the company

IMPORTANT!! We are NOT "Puzzles and Prizes Galore". Please do not leave feedback for us if you are looking for Puzzles and Prizes Galore. Online orders only. We are a Jigsaw Puzzles Shop, supplying over 1000 different jigsaw puzzles direct to customers through our website.


Contact info

4.8

Excellent

TrustScore 5 out of 5

817 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(817)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Advent Jigsaw

I received an Advent Jigsaw from a kind friend and am absolutely loving it! The 50 piece daily puzzles are a challenge but fun. I look forward to getting up in the morning to do it!

December 1, 2025
Unprompted review
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Rated 1 out of 5 stars

No puzzle, no response

I ordered my puzzle on the 12th, Nov, now 18th, gave me a tracking reference which shows no movement to date. 3 tries to get a response from the company as to why, all ignored.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fab puzzles

Ordered puzzles for my mum who is elderly and doing smaller puzzles now. Wasn’t sure but ordered 2 to see what they were like. These puzzles are great! They are good quality, fit perfectly on her table and are small but challenging and she’s really enjoying them. Will be ordering again soon. Delivery was quick too. Thank you

November 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Excellent service. Uses Parcel Force. Much much more reliable than Evri. simple to purchase, fast response, delivered in 3 days from order. Perfect condition on arrival. Reasonably priced. Would be happy to use again

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

I didn't find the PG site the easiest…

I didn't find the PG site the easiest to navigate to the artist whose style I usually appreciate, but when I eventually found three titles of his work that we have not assembled previously, I willingly purchased all three. We will enjoy them during the Winter holiday period.

October 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent shop

Good prices, arrived very quickly, well packed and in perfect condition. Will definitely shop with puzzles galore again

September 16, 2025
Unprompted review
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Rated 4 out of 5 stars

Excellent customer. Prompt resolution to a problem

I love their website and was able to find many Ravensburger puzzles not available in the U.S. Unfortunately, the puzzles were poorly packed, in a box that was not as sturdy as it should have been, with scant taping and no packing material for the empty spaces. Four of the 7 puzzle boxes were severely damaged. As a caveat I paid $97 U.S. for shipping. I contacted the company and they responded promptly and issued me a $97 credit to my account. Excellent resolution to the problem.

September 3, 2025
Unprompted review
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Rated 1 out of 5 stars

I rang this and entered and they hang…

I rang this and entered and they hang up on you and they keep ringing back and not talking then you ring them back and they don’t talk and hang up on you, very bad service

September 2, 2025
Unprompted review
Puzzles Galore logo

Reply from Puzzles Galore

Hello,

We’re sorry to hear about your experience, but it looks like this may have been with a different company. We are Puzzles Galore, an online jigsaw puzzle retailer, and we don’t operate telephone lines or make unsolicited calls.

There is another business with a very similar name — Churchcastle Ltd, also trading as Puzzles & Prizes Galore / Wordsearch Winner / TV Wordsearch / Puzzle Play Online. They run competitions and subscriptions, and we often hear of mix-ups.

If your concern relates to them, you can reach them directly at:

Email: churchcastle@adetiq.co.uk

Phone: 0204 5869 520 / 01273 023 661 / 01273 094 986

Post: PO Box 165, Brighton BN41 9ER

Online cancellation: wordsearchwinner.recurly.com/account/login

We’re a completely separate company and only sell puzzles through our website.

Rated 5 out of 5 stars

Really excellent company

Really excellent company. Great service, ordered and posted same day. Excellent customer services and delivered on time. Certainly recommend 👌

August 18, 2025
Unprompted review

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