Beautiful, challenging puzzles in great sizes! The puzzle color is not as bright and vibrant as the picture provided, but the magnificence is all there. The pricing is reasonable and the finished puzz... See more
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Review summary
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Reviews shaping this summary
My friend Lenore in San Francisco told me about your great sale (out of necessity) on wooden puzzles. And indeed it has been a great recommendation. My sister and I often exchange puzzles twice a year... See more
Company replied
These puzzles are beautiful & very well made. So far I have only completed the small puzzles, that's why I purchased the larger puzzles. Consider them to be a medium difficulty so far. Can't wait to... See more
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To date we have ordered & received a total of 16 puzzlesup puzzles over the last 15 months without any problems whatsoever. They all arrived well wrapped & padded in perfect condition. After every ord... See more
Company details
Written by the company
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones. While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.
Contact info
16192 Coastal Highway , 19958, Lewes, United States
- support@puzzlesup.com
- puzzlesup.com
3.5
Average
570 reviews
Replied to 97% of negative reviews
Typically replies within 24 hours
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The puzzles I have gotten are amazing…
The puzzles I have gotten are amazing and so beautiful!
The one I received had 3 broken pieces
I glued them together
The other 5 have been perfect thank you for such great puzzles.
May 13, 2025
Unprompted review
Reply from puzzlesup.com
Hey Debbie!
Thank you so much for your kind words—we’re really happy to know you’ve been enjoying the puzzles! If you ever need help with any damaged pieces in the future, we’re just an email away and always happy to assist. 😊
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Very beautiful puzzles
Very beautiful puzzles, unusual and delightful. I bought 5 (elephant, butterfly, horse, peacock, hummingbird) to give out as gifts and 4 made it out the door. I had to keep one for myself. I may get a few more as I like to promote good items. Great for older kids, Just the right number of pieces too, can do one in a few hours.
December 10, 2024
Unprompted review
Reply from puzzlesup.com
Hey Gaston!
Thank you so much for the kind words—we’re so happy to hear our puzzles found their way into your heart (and gift list)! It means a lot that you’d share them with others and even keep one for yourself. 💛
Puzzles were fun to work, great in mounts
Two of my daughters had birthdays coming up so I ordered a puzzle for each of them, with the mounting kits to go along with them.
A turtle and an owl, and each puzzle was a hit.
Service was fast, the prices were reasonable and I couldn't be happier.
FIVE STARS*****
December 14, 2024
Unprompted review
Reply from puzzlesup.com
Hey Jennifer!
Thank you so much for the kind words! We're so happy the turtle and owl puzzles were a hit for your daughters' birthdays—what a fun way to celebrate! 💛
Feeling scammed!!!!
Had an email last week saying they were delivered!! Of course, they have not and no one will get back to me. I have tried multiple ways. These are for my 90 year old father. I have reached out multiple ways. Very unhappy!!
April 15, 2025
Unprompted review
Reply from puzzlesup.com
Hey Dianne!
We’re truly sorry to hear about your experience and understand how upsetting this must be—especially since these were meant for your 90-year-old father. Please know this is not the experience we want for any of our customers.
We would love the opportunity to make things right and help resolve this as quickly as possible. Kindly reach out to our customer support team at support@puzzlesup.com with your order details so we can look into this and assist you directly.
Thank you for bringing this to our attention, and again, our sincerest apologies for the inconvenience.
I got scammed
I ordered 3 puzzles. It took them over 3 weeks to arrive. Then when they did arrive they were SO dinky with tiny pieces the person I bought them for (an avid puzzler) said they were impossible to do. I contacted the company in an effort to get a refund or exchange and the answer was a flat out. "NO." I'll NEVER buy from these scam artists again.
May 5, 2025
Unprompted review
Reply from puzzlesup.com
Hi Janice,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how disappointing it must have been—especially when the gift didn’t meet expectations. This isn’t the experience we want for our customers, and we’d love the opportunity to make it right. Please reach out to our customer service team at support@puzzlesup.com so we can look into this further and explore a resolution together.
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I made a mistake when I ordered puzzles…
I made a mistake when I ordered puzzles and they were great to work with
The puzzles are amazing and beautifully colored
May 6, 2025
Unprompted review
Reply from puzzlesup.com
Hey Nate!
We're so happy to hear everything worked out and that you’re enjoying the vibrant puzzles! 🌈🧩 Thanks a bunch for your kind words—it truly means a lot to us 😊.
I love the assortment!
I love the assortment! The puzzles are great!! I only wish that they didn’t sell out of the kits for preserving them so fast!
May 1, 2025
Unprompted review
Reply from puzzlesup.com
Hey Cynthia!
We're so glad you're loving the puzzles and variety! 😊 Thanks for the kind words—and we hear you on the kits, we’ll do our best to restock them soon! 💛
Feel scammed got lured in with a going…
Feel scammed got lured in with a going out of business sale , will be closed in one week and claims of huge discounts. still get scamy marketing from them they are very much in business still. Product definitely looks better in the pictures than it actually is
Now they are pretending to play nice but demanding info or the review gets taken down.
February 13, 2025
Unprompted review
Reply from puzzlesup.com
Hi Daniel,
Thank you for your feedback. We’re truly sorry to hear that your experience didn’t meet expectations. Our goal is always to be transparent and provide quality products and service. If there’s anything specific we can do to make things right or clarify further, please don’t hesitate to reach out to our customer support team at support@puzzlesup.com. We’re here to help and would appreciate the chance to assist you directly.
I wouldn't give it one star but was…
I wouldn't give it one star but was required to for the review. I ordered a couple of puzzles on Jan 4, 2025. But I have never received them. Order 179680 cost me $21.88. They even sent me an email saying it was delivered. My USPS delivery app said otherwise. I contacted them and was told that they would send them again. But I never received my order. IF NOT A SCAM, IT IS IT'S TWIN.
January 4, 2025
Unprompted review
Reply from puzzlesup.com
Hi Cloretta,
Thank you for bringing this to our attention, and we’re truly sorry to hear about your experience. We understand how frustrating it must be not to receive an order you were looking forward to. We’d love the opportunity to make this right—please reach out to our customer support team at support@puzzlesup.com so we can look into your order details and find the best solution for you. Your satisfaction is very important to us, and we’re here to help.
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Happy puzzling in the end!
The experience started out bad. The shipper or USPS lost my package. But Anna from Puzzles Up saved the day and my puzzles have arrived. I love the little puzzles. Just right for one person for a snowy or rainy afternoon, Thanks, Anna, for all your help!
April 14, 2025
Unprompted review
Reply from puzzlesup.com
Hey Kate!
Thank you so much—we’re really glad everything worked out and that you’re enjoying your puzzles now! We’ll be sure to pass your kind words along to Anna!
I'm obsessed...
I'm not sure about the shipping time but I'm now obsessed with these puzzles! They are beautiful & very challenging to put together. So worth it... I'm sad that they are closing their doors but I plan to order a larger one before they do...Get yours now
April 10, 2025
Unprompted review
Reply from puzzlesup.com
Hey Annette!
We're so glad you're enjoying the challenge and beauty of the puzzles—thank you for being part of this journey with us! Your kind words truly mean a lot.
I love these puzzles
I love these puzzles, but just as a warning, they are addicting 😄
April 16, 2025
Unprompted review
Reply from puzzlesup.com
Hey Jennifer!
We're so glad you're enjoying them—they really do have a way of keeping you hooked! 😊 Thanks for the love and happy puzzling! 🧩💛
Still waiting
I have been waiting long past the time the ads said to allow for processing and shipping. Tracking information either says "Error" or awaiting package from sender. It has been 2 weeks+.
I have emailed the customer support team with all the details, dates, address, order numbers, tracking number and so forth. Awaiting a response.
March 31, 2025
Unprompted review
Reply from puzzlesup.com
Hi Scott,
Thank you for your feedback, and we're truly sorry to hear about the delay with your order. We completely understand how frustrating this experience must be and would love the opportunity to look into it and make things right. Please reach out to our friendly support team at support@puzzlesup.com, and we’ll be happy to assist you as quickly as possible.
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Truly luv em!
I first bought 3 in 1-2025, took aprox 2 months to git. Loved em so much bought 5 more. Those came quickly. I currently have 12 more in my cart. While waitn for them to git here I got out an old cork backed puzzle I had. Couldnt git nto it! I lik the shapes in PuzzleUp & they are well made, altho I did hav one piece that came broken. I super glued it. So far so good. Would reccomend!
January 29, 2025
Unprompted review
Reply from puzzlesup.com
We’re so glad you’re loving the puzzles and really appreciate your support—it means a lot that you’ve come back for more! 🧩💛
I so enjoy putting together your…
I so enjoy putting together your puzzles. The only problem is the shipping time! When placing an order I think great- it should only take maybe a week to get here. But no, takes so long, almost like each one is made at the time of it being ordered. Of course I am use to ordered things that arrive next day, but it takes really a long time to get here. The puzzles when they do arrive are beautiful, well cut, picture's are precise. So wonderful and fun to put together. That is why I still order them. I now own and share 12 different ones. Awaiting 3 more. I even like the different sizes you can get. I'm putting together an A5 puzzle which is there smallest one 86 (+-)pieces. It has been a real challenge. The pieces are so tiny, expertly cut. beautiful work.
April 11, 2025
Unprompted review
Reply from puzzlesup.com
Hey Rosemary!
Thank you so much for sticking with us—we’re really glad you’re enjoying the puzzles and all their little details! We truly appreciate your patience and love hearing how much fun you’re having with them. 😊🧩
Anna jones was amazing I received 9 puzzles…
Ana was amazing I received 9 puzzles and one came in a broken case She responded very quickly to my email and is replacement was shipped out immediately. I wish all of the companies I do business with had employees this great !!!
April 1, 2025
Unprompted review
Reply from puzzlesup.com
Hey Melanie!
Thank you so much for the kind words! We're so happy to hear everything was quickly sorted out and truly appreciate your support. 😊
It took a little longer to arrive but…
It took a little longer to arrive but when I contacted support they were really helpful and checked the supplier. It arrived today and it’s just as good and exactly what it looked like on the website
April 10, 2025
Unprompted review
Reply from puzzlesup.com
Hey Sally!
Thanks so much for your kind words—we’re really glad it arrived safely and that you’re happy with it! We truly appreciate your patience and support. 😊
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I received my order today
I received my order today. It was undamaged and was just what I ordered. Very nice. Good job.
April 9, 2025
Unprompted review
Reply from puzzlesup.com
Hey William!
We’re so happy to hear everything arrived just right—thank you for the kind words and for choosing us! 😊
You should not use this business
You should not use this business. They indicate that they are local and having a going out of business sale; however, it's a big lie. It takes an extended period of time for them not only to ship your product but for you to receive the product. When they finally shipped my order from their "local" store, they sent me a tracking sheet and it was literally one week before they even shipped it. Come to find out the shipment comes from China and it takes no less than 2 weeks for them to ship your product and another 2-3 weeks for you to receive it.
April 9, 2025
Unprompted review
Reply from puzzlesup.com
Hi Robin,
Thank you for taking the time to share your experience. We're truly sorry to hear that your order did not meet your expectations, and we understand how frustrating delays can be—especially when you're excited to receive your purchase.
To clarify, while we partner with global fulfillment centers to help bring our unique puzzles to customers around the world, we never intend to mislead our customers. We acknowledge that there can occasionally be shipping delays, and we're actively working to improve transparency and delivery times to ensure a smoother experience for everyone.
We genuinely care about our customers and would love the opportunity to make this right. Please reach out to our customer service team at support@puzzlesup.com so we can look into your order and offer a resolution that reflects the high standard of service we’re known for.
We appreciate your feedback—it helps us grow and serve you better.
Concerned about receiving items
Order placed for several puzzles on 3/23
Product. Not yet received
Did re rice notice should arrive 4/13-15
Excessive amount of time to wait for an item I’m concerned it won’t show
March 23, 2025
Unprompted review
Reply from puzzlesup.com
Hi Sheyl,
Thank you for your feedback, and we're very sorry to hear about the delay in receiving your order. We understand how frustrating long shipping times can be, especially when you're excited to receive your puzzles. Our team would love the opportunity to make things right—please feel free to reach out to us at support@puzzlesup.com, and we’ll be happy to look into this for you and provide an update on your shipment.
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