puzzleYOU USA Reviews 310

I was amazed at the ease of creating the puzzle, the time it took to receive it and the quality of the puzzle. Just ordered a second as a gift.

Do not order from them. This was my first time ordering and I accidentally ordered the same picture twice. I realized my mistake and immediately went to delete. Thought all was well until my confirmation showed $98 instead of the $49. I am mediately sent the company an email stating I would like to cancel the first order. Their responding email stated it was impossible
Of course they had already withdrawn the money
In an email to my husband they stated that they had tried numerous time to contact him (The order was under his name since it was his debit card). I looked at his phone records and they had tried one time.
I had tried to call them at two different numbers with no response my husband did receive an email asking what was a good time to contact me. Never happened. However we were notified that our package is on its way. It is a gift to a relative and do not want her to receive two puzzles of the same thing
To add insult to injury we were never even refunded the 15% coupon discount that we were promised

I would like to now add that the company has indeed refunded us 30% instead of the 15%. The way it was explained to me is that as soon as the order is placed immediately goes to press and no one is able to stop it once the order has been placed

Box showed up for my Fiance with the logo on it, so she knew what it was and it ruined Christmas. Awful company.

Awful company. Ordering process difficult. Hard to properly proof due to size. Puzzle arrived. Very poor quality and heads were cut off in many pictures. Contacted customer service. Slow to respond and reply with it’s all your fault. But if you’d like to give them even more money they will reprint at a discount. Responses are very condescending. Don’t waste your money. Go elsewhere. I did and it’s a world of difference.

Response to company reply: How nice it would have been for any or all of this rebuttal to be truthful and accurate.

"Shipping fees to Canada are $14.99"

while it's true they do charge you $14.99 they also don't let you know that you'll have another $30.00 to pay for UPS.

Customer service - NON existent. You're stuck.

Run, don't walk, away from this company.

I ordered a custom puzzle, but few minutes after placing the order, I requested cancellation. Customer Service response was delayed, but when responded, they mentioned that once order is placed, they don't have any control.

When I received the puzzle, picture quality is grainy, pieces had some dusty material on them (had to wipe all). Even after wiping, the picture quality was grainy.

I used same pictures and got custom puzzle printed from Walgreens - print quality was absolutely stunning. If quality was ok, I'd be relatively ok with their bad service, but I suffered both ways.

I will NOT recommend puzzleyou.

The kindness and compassion shown by your customer service rep Yvonne Haertl will never leave my heart, I just can not get over the fact that she took the time and trouble to see that I received a complete puzzle, that kind of caring is very uncommon today and when one receives an act of kindness of that magnitude, it's never forgotten, so thank you!!!! I tell my story to anyone who will listen, all the while promoting Puzzleyou.

The puzzle quality was great, and the size of puzzle pieces for my 91 year old Dad were easier on his vision and he loved the fact that it was made of one of his favorite Navy photos.

The puzzle was received very fast. The picture was extremely clear and beautiful. My daughter is disabled and loves her puzzles and she loved it very much. I’ll be making a lot through you guys. Thanks

The design on the outer box looked great. I liked the cut on the shapes of the pieces. When trying to put puzzle together, it was very difficult due to blurry pieces. There were several people in the picture of the puzzle. Most of the faces were blurry so you couldn't tell which piece went where. When examining photo before purchasing, it looked fine. The picture on the outer box did not look blurry. Very disappointed. It was a gift.

We have ordered 5 puzzles, and every one of the puzzles arrived quickly and were of excellent quality.

I WAS IMPRESSED BY THE SPEED AND EFFICIENCY OF THE DELIVERY OF THE PUZZLE. THE TRANSFER OF MY PICTURE TO THE PUZZLE WAS SURPRISINGLY CLEAR AND BRIGHT. I WAS COMPLETELY SATISFIED. I WOULD RECOMMEND PUZZLEYOU.COM TO EVERYONE, WITHOUT A DOUBT.

I received my puzzle in decent amount of time from ordering. The quality is exceptional! I would recommend to anyone looking for a unique gift.

It is UNBELIEVABLE how realistic the puzzle was of our family. I bought it for my mother and she was BEYOND EXCITED to get and start putting together!!!

Great birthday gift and arrived much sooner than I expected. The quality of the pieces were great too, much better than a photo competitor whose product I had to discard. Photo sizes and clarity were great too. I appreciate the quality.

We had the most adorable photo and we wanted to create a memory. You posted great instructions on your website, had a review process that would let us know if the photo was acceptable, and the fasted service I have ever seen. The results were beautiful and, because we could choose the number of the pieces, even the 4-year old helped put it together. I am looking ahead to another puzzle.

The puzzle is perfect and it shipped super fast. Easy site to use for a great product.

Great quality and clarity in a puzzle. Quick delivery time too! Highly recommended.

Great experience all around. Good quality printing and puzzle pieces are sturdy and fit together perfectly. Very pleased with my purchase

The puzzle was high quality.
When shipping, it took longer than estimated and possibly lost. I send an email and got a replacement. Customer service was very easy and accommodating. Thank you.