Pymm & Co Estate Agents Reviews 576

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, professional, and highly competent, making interactions pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience, especially with property sales and lettings. Reviewers are particularly impressed with the quick response times and the personalized, helpful approach of the customer service team. However, some customers also noted isolated issues, such as one instance where a reviewer had concerns regarding certain aspects of the service. Additionally, a few people mentioned dissatisfaction with the speed of receiving agreements and being pressured to sign quickly, while another reviewer expressed discomfort with being addressed informally.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and friendly... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the supportive,... See more

Response time

Users describe positive interactions with response times. Customers consistently praise the promptness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe the service as... See more

Based on these reviews

Rated 5 out of 5 stars

Recently moved into a rental with Pymm and Co, our agent Mel was always so pleasant and made what can be a really stressful time so easy helping us find our ideal place and making sure we knew all the... See more

Rated 5 out of 5 stars

I must comment on the service this company gave me when selling my property. I cannot praise them highly enough from the day Mr Fox valued my property,the constant communication from Leon was first c... See more

Rated 5 out of 5 stars

Trust me when I say I am very blunt when I give reviews weather positive or negative. Pymm and Co. actually deserves the 5 stars. They are friendly, competent and professionals. I appreciate everyon... See more

Rated 5 out of 5 stars

I cannot recommend Pymm & Co in Norwich highly enough. The entire team has been absolutely brilliant—professional, enthusiastic, and genuinely helpful from start to finish. A special mention must go t... See more


Company details

  1. Real Estate Agency

Written by the company

In 2006, the first branch of Pymm & Co was opened by local estate agent and current Managing Director, Steve Pymm. Steve had been working as an estate agent in Norfolk since 1996, holding key positions and heading a chain of offices and a franchise. Situated in the centre of Norwich opposite the local landmark John Lewis store, the opening of the Ber Street branch was the realisation of Steve’s vision to use his expertise and local knowledge to form a committed and professional estate agent with a focus on providing a high level of dedicated service to their customers. In 2007, Pymm & Co’s sister company, Broadland Consultants was formed with fellow director, Simon Gilvey, to provide financial services with the same values. In 2008, Pymm & Co further expanded their range of services by establishing a Lettings division, headed by director Stuart Monument. The service you deserve should start with an accurate valuation and be developed with honest initial and ongoing feedback. As a committed and professional estate agent, we will sell your property more quickly, efficiently, and for the right value. Pymm & Co delivers an experienced, qualified professional service, committed to guiding you through the whole process. Never feel awkward about asking questions. Below are three questions most commonly asked of an estate agent. Remember, we back our promise of performance with the terms of our high-value, low-risk contract.


Contact info

4.8

Excellent

TrustScore 5 out of 5

576 reviews

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Replied to 85% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Let for 40 Broadgate

Good morning.
Just thought I would write this brief review on behalf of Tia Moore. From start to finish Tia has been outstanding and I am pleased to say that we will be using Pimm & Co for the foreseeable future.
Kind regards Gary Lawn
Cilerna Properties.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Leon was so helpful!

Leon at Pymm & Co could not have been more helpful. From my initial view of the property right through to completion he kept me informed of progress and any queries I had he was very prompt to reply (which put me at ease as I am a first time buyer). I would highly recommend him and Pymm & Co for their services.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great client service

My previous tenant gave notice and a new one was found very quickly. Communication about viewings and prospective tenants was addressed in a very timely manner. Customer service has been excellent throughout. Thanks to Tia for your assistance.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely staff

The lady at the viewing was so lovely and welcoming and made us feel welcome into the home. Then when I rang the office the person I spoke to on the phone was also lovely and sent me everything we needed straight away.

April 7, 2026
Unprompted review
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Rated 5 out of 5 stars

My query was handled quickly and…

My query was handled quickly and efficiently. Jackie responded promptly, was very polite, and made the whole process smooth and stress-free. I really appreciate the excellent service and would happily recommend them to others.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

I moved a year ago

I moved a year ago. The service from this company was exceptional, and the staff very friendly and thorough, with great communication at all times! Would definitely recommend.

November 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Leon at Pymm & Co has been excellent…

Leon at Pymm & Co has been excellent throughout our house search and purchase process. He has been professional, friendly, approachable, and very easy to deal with from start to finish. Nothing has felt like too much trouble, and he has always taken the time to answer questions clearly and keep things moving.

What has stood out most is Leon’s helpful attitude and the way he has made the whole process feel much less stressful. Buying a house can be daunting, but he has been supportive, responsive, and reassuring throughout. We have felt that he genuinely cares about giving a good service rather than just pushing a sale through.

I would happily recommend Leon and Pymm & Co to anyone looking to buy a property. Excellent service and a very positive experience.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic company!!!

Fantastic company! Went above and beyond to get my house sold. Leon was superb and kept me in the loop at all times. It was my first house sale on my own so appreciated all the support and guidance throughout the process.

March 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Pymm & Co

I have been working with Pymm & Co for the past 4 years and cannot recommend them highly enough. The letting team has been exceptionally professional and genuinely helpful throughout our entire experience. Mel, in particular, has been outstanding – her extensive industry experience and dedicated, specialist approach have made life remarkably easy for us as landlords. Nothing is ever too much trouble for her

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

We work with this estate agents for many of our sales for our properties - they are friendly, pro active and go above and beyond to help where ever they can! Shout out to Leon who is always professional, responsive and knowledgeable when we come to him with a property in the area. Highly recommend using this estate agent! :)

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Leon a Pymm &Co…

I can’t recommend Leon at Pymm &Co enough. Leon helped me buy my property 2 years ago and guided me through every step of the way. Now 2 years on has now helped me to sell the same property on in a matter of days.
Really happy with the service provided and would be happy to use again if I ever decided to sell again.
I would 100% recommend

March 10, 2026
Unprompted review
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Rated 5 out of 5 stars

I can’t recommend Leon enough at Pymm & Co…

I can’t recommend Leon at Pymm & Co highly enough. He is always a pleasure to speak to and has been incredibly patient and honest throughout the entire process.

My husband had used Leon previously, and if we ever need an estate agent again he will absolutely be our first point of call.

Given the requirements of our sale, we had to communicate with several other estate agents, and the level of professionalism Leon demonstrated was truly second to none. On top of that, he managed to sell our house within just three days of listing!

A fantastic experience from start to finish—thank you, Leon!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Recently moved into a rental with Pymm…

Recently moved into a rental with Pymm and Co, our agent Mel was always so pleasant and made what can be a really stressful time so easy helping us find our ideal place and making sure we knew all the ins and outs. I can’t thank the Norwich team enough for all their help!

February 14, 2026
Unprompted review

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