Pyronix Reviews 

very helpful support for technical question.

This companies Tech support service could be the best ive ever dealt with
Professional , helpful , and good Techs that should be reminded how good their service is

Well done Pyronix

Great to get my questions answered quickly and constructively. I was supported by Gareth today…most efficient and very knowledgeable
Thank you!!

Very clear instructions on how to rectify the issue, Excellent service and call was answered quickly.

I am a customer/installer of Pyronix products and I am based on the south coast of the UK.

My Pyronix rep lied to me, logged into a vulnerable female’s alarm, and changed the engineer code without consulting her, the owner of the panel. This has been investigated byPyronix,, but they won’t update the customer with the outcome due to GDPR 🤬.

The same rep also took people off installers cloud accounts, and moved them to new installers without first asking the customer, and owner of the panel.

The companies practices are very dubious, I was told yesterday that although as a customer you own the panel. (The one you paid for!) you don’t own the cloud or your right to arm or disarm your alarm panel, so if you fall out with your installer, they can “hold you to ransom” to keep you, otherwise you can’t use the app.

For a supposed security company, my experience screams the opposite.

There is more to this, as Pyronix know, but this is a brief warning to potential customers. Everything is factual, and urge Pyronix to be transparent with their findings to reassure the public they do take gross misconduct seriously, and that they put customers safety and security before profit.

I would seriously avoid using Pyronix.

Only waited a few seconds before I was speaking to tech help. He talked me through resetting the engineer code in a few minutes. Brilliant.

Techhsupport second to none

A great Company with relieable products that work in the field and the support to back it all up. Their technology and solution works well without being complicated to install. Overall a great Service.

Thanks Richard for getting me out of a hole on a Friday afternoon in the middle of nowhere. As usual very professional service from the Pyronix tech team.
Cheers Ian

Been an engineer for 20+ years , had a problem that I've never ever come across and the guy who helped me was very good , methodical and certainly new his subject , thank you Pyronix

Spoke to technical on 2 occasions, although got conflicting information, learned what my issue was, as it was a product i hadn't used before so i'm now wiser 😊so happy days..... 👍🙏

Seriously annoying notification everytime you clear phone screen is unwarranted, the app is still working in background!!

Ive used pyronix support a number of times as an engineer, vert knowledgeable and have never been let down

Special mention to david and garreth

Thank you fot your help it turned out to be a fault on the router

I Recently requested a product manual from Tech support Ryan was outstanding as usual, rest my login and also followed up with an email copy, I cannot recommend the Pyronix tech support team enough

Thank you for a great technical support team, we dont use Pyronix very often but when we do Tech support are always great to deal with.

What fantastic support service.
This is why we stay with Pyronix.
Support second to none for sure.

Again very pleased with my experience speaking to technical support, David again was very helpful, issue dealt with promptly thanks again.

Impeccable company.
These guys go above and beyond!
My query was solved immediately by the very knowledgeable and extremely professional Emma Wheeler.
Absolute credit to the company.
Thank you.

Excellent technical support from team Pyronix as always got my panel work again.