Pyszne.pl Reviews 

4,669
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

WHY THE HELL DO YOU WRITE 15-30 MINUTES IF IT'S NOT TRUE EVERY DAMN TIME??? The AI chat bot gaslights every time, no apologies or anything, you just automatically postpone and it takes like 40-60 minu... See more

Company replied

Rated 2 out of 5 stars

Pyszne.pl really needs to improve their service. The app is poorly designed and it’s almost impossible to track orders properly. There is no real customer support — only a basic AI assistant that does... See more

Company replied

Rated 4 out of 5 stars

No issues with the Pyszne.pl app - deliveries are usually on time, and customer support is great. I’ve contacted them twice, and they were always very helpful. I really like the Program Pieczątek - y... See more

Company replied

Rated 3 out of 5 stars

The listed bars/restaurants are a mixed bunch, but the service/company/middleman is okay - they did make a refund for fries that were not delivered, and they listened to all the complaints/requests.... See more

Company replied

Company details

  1. Online Food Ordering Service

Written by the company

Zamów jedzenie online wybierając spośród ponad 6500 restauracji! Po prostu wejdź na stronę Pyszne.pl lub skorzystaj z naszej aplikacji. Możesz zapłacić tak, jak lubisz – gotówką lub online wybierając PayU, PayPal, czy kartę kredytową.

Written by the company

Najchętniej wybierany serwis do zamawiania jedzenia online.
Brak ukrytych kosztów
Potwierdzona jakość obsługi

Contact info

2.4

Poor

TrustScore 2.5 out of 5

5K reviews

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2.4

All reviews

(4,669)

366 reviews in the last 12 months

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Rated 1 out of 5 stars

I ordered food and the delivery took…2 hours

I ordered food and the delivery took over 2 hours, and the place is about 15 minutes away from my house. Additionally, I couldn't find a contact option anywhere on the website to resolve this issue

December 13, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, sorry to hear that your order was delayed. We will look into this for you - you can contact us through out Help Center.

Rated 1 out of 5 stars

Bad service.

I placed my order from the place located 15 minutes away from my working address at 21'33. Around 23:00 I got the info that mu delivery is planned in 1h and 50 min. This a perfect example of super bad service. Last weekend I experienced similar service quality. If you don't react they would be probably happy to deliver your food in 4 hours. Disaster. I strongly recommend to avoid their services.

December 9, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you had to wait for the order for so long, it shouldn't have happen. We will gladly check the described situation so please, send us a message at kontakt@pyszne.pl

Rated 1 out of 5 stars

Disaster

Such a level of service should disqualify the company from the market. There is no way to cancel an order delayed by an hour, no option to track the delay (status 'will arrive shortly' for more than an hour), no clearly outlined refund and complaint procedure, and no contact information for the courier or to the help center. I literally feel like I've been robbed.

December 8, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that your experience with out service is so negative. In care the order is delayed, we encourage you to contact the restaurant - you will receive the most updated information on your order and convey your resignation from it. We will gladly answer your questions sent through Help Center.

Rated 1 out of 5 stars

After waiting 25 minutes clock went…

After waiting 25 minutes clock went down to 0, then after refresh still shows 25. You disrespect client time...

December 7, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you encountered such situation. OrderTracker tries to calculate the expected delivery time on an ongoing basis. We are aware of extensions, although just as often the time shown may shorten. It all depends on the current conditions.

Rated 1 out of 5 stars

Im tired of this site/app any time i…

Im tired of this site/app any time i order from restaurants near me they change from 20 minutes of waiting to 40 or 60+ which is f insane its my last time using it if it's gonna look like this because theres no way it happened like few times with different restaurants

November 23, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello! The time displayed when selecting a restaurant is only an approximate time. The system calculates it automatically, based on the reviews given by customers, so depending on the day and the number of orders in the restaurant you have chosen - it can both lengthen and shorten.

Rated 1 out of 5 stars

Cancelled an order

For an hour I’m looking for products to order in Carrefour via Pyszne.pl. Then after payment I get confirmation that it will be delivered max in 75 min. After an hour I get an info my order was cancelled. But I shouldn’t worry because they will give me my money back. No words! And no possibility to ask why it was canceled as it doesn’t exist on the list with my orders anymore. No contact where you could write or call. They just waste your time and block your money without any consequences!

November 22, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello! I'm sorry to hear that your order was cancelled. The payment agent assures that the refund should be with you within 3 working days. If you have any questions or doubts, you can contact us via Help Center. Our Team will gladly help you!

Rated 1 out of 5 stars

Order was placed at 11,paid -no…

Order was placed at 11,paid -no confirmation, no order,no food at the end!!!
No contact from pyszne.pl after cmy claim!

November 14, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hi! I'm sorry to hear about it. Please, send us a message at kontakt@pyszne.pl with details of your order. We will look into this for you

Rated 1 out of 5 stars

Pyszne.pl has a tendency to cancel…

Pyszne.pl has a tendency to cancel orders AFTER payment and without any justification. Happened to me more that twice. I had to wait for about an hour just to learn the order is canceled. And they keep the money for around 3 days.

For me that's enough to never use Pyszne.pl again.

November 13, 2024
Unprompted review
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Reply from Pyszne.pl

Hello, sorry to hear that you encountered such situation. The refund is issued instantly, but it can take up to 3 days to be processed by payment service and banks. From experience I can assure you that in most cases it may take a lot less time.

Rated 1 out of 5 stars

2.5 km took 2,5h to deliver....

November 6, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

We're sorry you had a long wait for your order. The time shown next to the name of the restaurant is an average time, calculated by the system on the basis of the ratings of people who placed an order at that restaurant. The real time is determined by the restaurant. It can be influenced by many factors - the number of orders, distance, traffic in the city.

Rated 1 out of 5 stars

Worst delivery partner- -ve trust worthiness

Worst delivery partner.
No customer satisfaction. No emapthey

Food either gets switched and we get a refund after waiting for 2.5hrs
Or sometimes it just dosent get picked only.

Worst everrrrrrrrre. I wish competitors make then shut this business down

October 23, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hi! I'm sorry to hear that you encountered such situation. Could you send us a message at kontakt@pyszne.pl with order numbers? We would like to take a closer look at described situations.

Rated 1 out of 5 stars

No delivery, lots of bad experience

Order placed, after over an hour call from driver… from another city (although the restaurant was from mine town). In the system info: order delivered. After contacting client service I was given back solution: they returned money. Weak solution for person with hungry children.

October 14, 2024
Unprompted review
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Reply from Pyszne.pl

Thank you for your review and we apologize for the problems with the delivery of your order, unfortunately there was nothing we could do other than return the funds.

Rated 1 out of 5 stars

Horrible experience

Horrible experience! Delivery took 1 hour longer than expected! They tried to blame the restaurant, but I called there and they had food ready but waited for the delivery guy. No phone number to call and talk to human being!

October 13, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

If you select the delivery time to be as fast as possible, the first free courier in the area is assigned, unfortunately, due to weather conditions and the increased number of orders, it may take longer. You can always contact us by email or through chat

Rated 3 out of 5 stars

SOME PLACES HAVE GOTTEN TOO USED TO…

SOME PLACES HAVE GOTTEN TOO USED TO CLIENTS AND THEIR QIALITY HAS GONE DOWN. OTHERS HAVE LIMITED THE MENU ON PYSZNE. STILL ABOUT 2/3 ARE GREAT BUT WHEN YOU SPEND 4 OR 5 HUNDRED AND HAVE FAMILY WAITING TO EAT IT IS SAD WHEN THE FOOD IS COLD OR FLAVORLESS

September 29, 2024
Pyszne.pl logo

Reply from Pyszne.pl

I'm very sorry that such a situation happened to you 😔 Please send us an official complaint to kontakt@pyszne.pl 😉 I hope that in the future orders will reach you without any problem!

Rated 1 out of 5 stars

I was cheated by this company

It was my last time when I used their service . I used their service for 2 years and yesterday I was cheated. There was no option to pay directly to kurier by cash so I had to choose payment through Apple Pay which was weird for me. I made order around 17:20. My phone was in my hands all the time I was so hungry and followed my order. Then I see around 18:20 on my screen that kurier „deleivered” my order. I started immidatly call to them but their number didn’t work. I tryed to call them also today at 13:00 but the company cancelling calls without answering. I called from different number same- situation. On the chat yesterday around 18:40 time they didn’t helped me to solve the problem and told me that kurier called me but he really didnt, they didn’t proposed to deliver my order or back my money. It was a scam. I’m not sponsor of ur kurier and I shouldn’t pay for his eat needs. Kurier Daniel didn’t delivered my food. Pyszne service works very bad: no telephone whom u can call if kurier took ur order for himself. Neglect advisor in chat. By European low of u didn’t do service u have to return the money. I made screen for all messages from chat where u confirm by urself that my order wasn’t delivered to me so I ask to refund my money otherwise I will calll to centrum Konsumenskije. Never ever use anymore service of this company. U losted my trust completely. I don’t trust u anymore and u were scammed me.

September 25, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you experienced such situation. We would like to look into this case again. Could you send us an email with all the details at kontakt@pyszne.pl? Dedicated team will once again verify the order and come back to you with every information.

Rated 1 out of 5 stars

My order was charged a delivery fee…

My order was charged a delivery fee even though it shouldn't have been above the amount. It is not known where to file a complaint. For me, it's cheating people

September 13, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that. You can surely contact us through Help Center or at kontakt@pyszne.pl. We want to looking into this situation, so please, send us your order number.

Rated 1 out of 5 stars

Delivery 50 minutes late

Delivery 50 minutes late. Courier dissatisfied with life. Food cold.

September 12, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that. I know it's not what you expected. Could you let us know about your order by email message at kontakt@pyszne.pl? We will look into it for you!

Rated 1 out of 5 stars

First and last try of pyszne.pl

The food was great as always from this place, but after the 35 min estimated delivery time a new time popped up - additional 54 minutes. All this from a pizzeria 3,5 kms away. No alert, no explanation, no apology. When I lodged the claim, I got a template response about how delivery times are calculated, which was of no relevance. This was my first and last try with pyszne.pl, going back to Uber Eats

September 7, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hello, I'm sorry to hear that you are not happy with our Service. I hope that the explanation that you received in email will help you to navigate our service better. I hope we can still surprise you positively

Rated 5 out of 5 stars

The food is delicious and the service…

The food is delicious and the service is fast

August 3, 2024
Unprompted review
Pyszne.pl logo

Reply from Pyszne.pl

Hi, thank you for your positive feedback 😊 Remember that you also have the option to give a review directly on the restaurant's profile - you will receive an invitation two hours after placing your order. Your tips will certainly be valuable to the restaurant staff! 😁

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