QC Terme spas and resorts Reviews 

Overpacked, filthy, food was bad and served buffet style with all these filthy people around. It was a disgusting experience.

I am deeply disappointed by the lack of an apology and the manner in which my concerns were addressed via email.
​During my stay at QC Milan, which was meant to be a special treat for my goddaughter, our experience was severely compromised by the unchecked, overly intimate, and sexually inappropriate behavior of other guests in the spa pool.
​Your response implies that the onus was on me to report the issue immediately for it to be handled. Deflecting the responsibility of monitoring guest conduct and coordinating staff onto paying guests is entirely unacceptable. As a premium establishment, the burden of maintaining a safe, comfortable, and family-friendly environment lies squarely with your team, not your patrons.
​Between the overcrowded facilities and the lack of oversight regarding guest behavior, the experience was vastly overpriced. I expect a higher standard of accountability and a formal apology for how this matter has been handled.

Even as a single traveller of colour,I was excited to test this for the solos who need a break too.
But alas on stepping through the door I was stopped by the staff as if I was trying to slip in ti a party with out a ticket. Pretending she could not understand what I was saying.
I had to walk away and join a small queue as now could not face the self check in.
Person at desk decided to I was not maybe glam enough as the reception was packed with excited ladies in groups.
The staff member decided to try and embarrass me with tone of voice I had to stop him by asking if there was a problem with me paying for the add on Lunch.
So he decided to mess me up by logging me out as I finished my lunch 1400. Inwhich I did not know untill a kind lady English in the locker room told me what the wrist band data meant.Locker number ..time for lunch and check out etc. I was checked out right after lunch instead of 1530.Meaning my locker was blocked and I could not get in with out a reset pin.
I was not shown or told anything about the spa.I even had to ask where the locker rooms were.Someone away from the exception area guided me.
I then had to return to reception several times for help I which the other desk staff were helpful.But at one point the staff who messed me up on checking in even had the nerve to stand whispering to the massage lady who looked after that reception area whilst looking at me on returning to reception.
I was then actually stopped when I was walking up to my appointment by the same person
The lunch room was nice as there was also a quieter area to the left Milan spa.Wonderful just trying the food and chilling with a glass of wine..
I lost my chain and sunglasses inwhich 1 item was handed in so was really greatful for that.
Verdict..Make it your day its a beautiful Spa and their hotels too. But do not stand for unacceptable service.Always ask for the manager at the time..You are there to relax and have wonderful day with friends or on your own.

I expected to have a relaxing quiet day in the spa. I was greeted with over crowded lockerrooms and pools. People were reserving sun loungers outside for the full day meaning it was impossible to come in and out. So not worth the money I paid to come here. Also, at risk of sounding prudish, I found that there were couples acting so inappropriately all over the spa, in all of the pools and in the relaxation rooms. In one instance I witnessed a couple having very intimate relations in one of the swimming pools. Staff had no objections to any of this as far as I saw. I understand there are couples on getaways however this was disgusting and it was very clear what was going on between the couples in most instances. As someone who came with a friend it was uncomfortable to say the least.

QC Terme Chamonix.

One towel is included with the 80-euro fee. One towel. One towel to sit on, shower with, steam with, swim with. You need to walk down two floors, pay 1.50 each time, exchange a towel, and pay for each additional towel. It felt so cheap. This resulted in people not using towels in the sauna (so unhygienic). The three steam rooms were not hot, with little to no steam. The three working saunas; one was 'bio,' so not hot. One had a SCREEN playing Asian cartoons with sound on IN THE SAUNA, so one usable sauna. Music on in every single sauna, steam, and room, often loud and not calming, with heavy fragrance (the large vase of liquid with sticks) at every turn. They waste so much, so this isn't about being 'ECO'; it's about being cheap.

Not one water glass or water station. Not an upscale experience. We were told to put our hands under a pipe and drink from our hands in a spa with heat/saunas/steam, which made us thirsty. They are too cheap to have glasses, water stations, dried fruit, or nuts.

The torn, worn, broken robes don't have pockets, and they don't offer or accommodate spa bags for carrying your water or phone. It feels like a low-rent experience. More like a YMCA, but with really bad hygiene.

SKIP the $50 'wellness lunch'. It was so awful that it made me mad.

To round out the experience, when you're done with your robe, towel, and used/unclean plastic flip-flops they give you, you have to CARRY IT ALL wet, up to the front desk and sort it yourself for them. The entire experience felt cheap, like they were mocking us with high prices in a cattle call, a factory churning out tourists who didn't know better.

Locals don't go here. They go to a town nearby with natural hot springs, not an overcrowded, chlorine-filled assembly line.

They tell you not to keep your slippers on inside the steam rooms and saunas, but we had to, because the temperatures were not high enough to kill foot fungus and bacteria, as most were not working, and it all felt dirty.

I am very disappointed by the extremely poor customer service we experienced at the QC Terme Roma in Rome.

First, the resort would not admit that one of their employees inadvertently misled us into not taking advantage of the indoor and outdoor spa facilities while staying in one of their “Suites with Spa” package. When I asked the front desk clerk for the keys to a locker, he mistakenly and very specifically told me that we could not use these facilities. He apparently assumed we were at the resort to use just their massage service. What he should have done is check our reservation to confirm we were in a suite with spa services. Consequently, we did not use any of these amenities during our stay because of this clerk’s misunderstanding.

When I notified the staff of the error, they repeatedly tried to make excuses. QC Terme Roma stated that their policies are clearly stated on their website, but I never saw their website having booked it through a marketing affiliate. When I explained this, they told me the policy was also stated in the booking confirmation…

Regardless of how many places they disclaim their policy, I repeated my concern that the real issue was the front desk clerk telling us we could not use the additional amenities by assuming we were only massage clients. We were only trying to respect the “rules” as they were told to us at the time.

THIS CLEARLY WAS THE RESORT’S ERROR, NOT OURS yet they continue to deflect from the core issue - the clerk’s misunderstanding and mistake.

In addition, we were very disappointed by the massage service. First, we arrived 10 minutes early as they requested, yet no one greeted us or even recognized our existence in the waiting room despite several employees passing by. The massage was more of a rub down than a true massage that hits pressure and tension points as I’m used to in the U.S. I question whether their “therapists” even have formal training in massage therapy.

In summary, we were VERY disappointed by QC Terma Roma’s overall poor customer service (especially considerIng the price at $695 per night!) I wish I had read the MANY other poor QC Terme reviews on TrustPilot (an average of 1.67 out of 5 stars - i.e. very poor)

PLEASE save yourself some unneeded grief and money and DO NOT patronize QC Terme Roma.

I wished I had of looked at reviews before I paid for flights and hotel to visit the spa in Chamonix. I was sold by all the Instagram and social media which drew me in. I totally agree with every single negative comment on here. Like others I complained. I never used anything. It was totally over crowded dirty not a relaxing experience. The views are lovely that’s the only nice thing I can say about it. Check their reviews on Facebook and various other websites all the same negative reviews. I complained got nowhere was told that their machines can’t refund I was in and out within 40 mins. I am taking it up with my credit card section 75.

Chamonix actually terme- Visited here yesterday and can honestly say i would avoid and save your money. The facilities are dirty and smelly. We went in the sauna and steam room and it had an awful smell, like people have not taken a shower, very sweaty smell. Had a full day pass booked and only stayed for an hour before we left. There was lots of sand in the bottom of the pool i asked if this was normal and they said it was but unsure how bits of sand is normal in a pool? Showers blocked and clogged with hair so having to walk through the showers that have flooded full of dirty water🤢. Complained at reception and asked for a refund but she declined. I was told that the facilities were checked at 07:30 this morning and was fine- i complained at 11:30. I think they are nose blind because that was honestly disgusting! 1 star review for the view of the mountains from the pool because that was nice, please don’t waste your money here!!

Do not even attempt to go here if you are neurodivergent or disabled. No inclusivity here whatsoever.
Changing room are cramped and not built for wheelchair access. No room to swing a cat, get changed, shower or even open lockers due to the sheer amount of people they crammed in.
Rooms and pools were full to the brim, nowhere to hang robes unless you wanted to hang outside which then leaves them freezing cold. Due to nowhere to hang robes mine dropped on the floor, became soaking wet and I had the pleasure of having to pay to hire a new one 😡😡.
There are 3 of us ASD in our party. No space to decompress (even the quiet rooms) . My son had a meltdown whereby we wanted to make use of our ‘complimentary apperetif’ but was then politely declined as we hadn’t arrived at our allotted time. We then complained at the desk to be told this was ‘normal, standard’ practise. Shocking.
What was meant to be a relaxing, rejuvenating experience turned in to a stressful overstimulating one, whereby we left more stressed than when we arrived after laying over £300 for the experience, appalling.

Avoid QC Terme Chamonix – Unhygienic and Mismanaged

I paid €150 for a spa experience at QC Terme in Chamonix and it was hands down the most unhygienic place I’ve ever been. The floors were covered in urine and matted hair, toilets left uncleaned, towels and robes thrown everywhere. Saunas were packed with men taking selfies, and couples were openly inappropriate in the pools. Vomit sat outside for four hours.

When I complained, other guests openly agreed — this was not an isolated incident. Management, including Director Michel DELLA MARIA, responded by saying no incidents matching my description were recorded, and blamed “peak holiday attendance.” This is unacceptable. I have photo and video evidence clearly showing the state of the facilities.

Complaining about paying for a service and not receiving it is not rude — I was polite and respectful at all times. The spa is clearly under-staffed, run down, and poorly managed. If this is how QC Terme operates, they should at least be honest about the hygiene and capacity issues.

Overall: avoid this place. Save your money, your health, and your sanity.

Terrible customer service, noted similar reviews.

How are reviews so low? QC terme know what they are doing and offer an amazing experience. It’s one of the best places to relax. Diversity of pools and experiences is very enjoyable. Food is great, locations are stunning. Included aperitivo is a great understated plus.

To Whom It May Concern,
Visited the Spa on Governors Island
We were a group of 3! All coming from different areas in NY. While on our way to Governors Island, we were informed that one of the massages was canceled. When asked to speak with a Supervisor at that time, we were told that upon arrival we could speak to a supervisor. Remind you that Governors Island is a Ferry Ride to its location. When we arrived we were told by Alandra Mercado “Operations Manager” that the therapist who was assigned to our group had an emergency? They had no back up for that therapist or any for that matter. So all who were assigned to that therapist was cancelled for the day. This was a birthday group affair and it’s not acceptable that no back up was available when traveling from afar and had to take a ferry. As a supervisor or someone as a person in charge, Alondra was dismissive, condescending and was in no way accommodating. Offered nothing. She was pressed by the group and reluctantly offed a free spa day for the person who would not receive the massage. Alondra Mercado was so off putting that I wouldn't event rate her!. Totally disappointed by the entire experience and lack of customer service and disregard for travel to the area was unacceptable.

5 stelle over priced aperitivo vergognoso,bevande calde,nessun analcolico,acqua aromatizzata bollente! Per un 5 stelle è una vergogna

Without doubt one of the worst service standards l have ever experienced. If there was a score lower than zero it would be too good

My partner and l had booked in for a couples relaxing massage. The masseurs were good. The banging and smashing from the small army of repairers was not. Power tools, hammers, you name it. Even the masseurs were embarrassed.

But that was just the start!. About 10 minutes after our massage we are on our way to one of the pools. A QC Terme male staff member comes up to my partner and tells her she will have to leave the premises. Originally no explanation but then he says her bathing costume does not comply with French law, "it is illegal ". The issue. Her bathing pants (slim fitting) went just below her knee. Mon dieu, disgusting, clearly a problem of major importance. After a brief but heated argument, l suggest what happens if she rolls her bathers above the knee. "Ah well this is not a problem then, she can stay".

The pressure was too much for my partner, so we ask for a refund for the day spa (not the massage). No, this is not possible.

I have read the quirky French laws on bathing costumes. Notwithstanding the stupid French law, it does not apply to private companies.

QC Terme, you should be ashamed that you allow such pathetic standards of service to exist.

unclean towels, overcrowded, not good value for money

Racist and islamophobic. Treated friends of mine I’m such a disgusting manner in front of others.

Islamophobia is a form of discrimination that should not be tolerated, and to exacerbate the situation, some individuals are also racist. It's operated by those who have forgotten that one God created the entire world, including all humans, yet they feel entitled to judge others unfairly. It's disheartening to see how people have lost sight of empathy and become self-centered and delusional.

If you don’t want to deal with people who have Islamophobia don’t go here they refused to let in sisters because they did wear bikinis and had on burkini
Disgusting