I greatly appreciated Qlife customer service. They always responded efficiently and on a timely manner with my questions and concerns. They also honored and followed through with making it possible to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was careful to follow the instructional video when assembling the new bike. However, I ran into a problem while installing the handlebars. I contacted the support team and sent them a video showin... See more
Company replied
I accidentally ordered the wrong size bike for my daughter and immediately contacted customer service via email. It was Sunday so I didn’t expect to hear back right away. Within the hour i heard back... See more
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I recently received my new QLife Racer Ultra Dual Motor; shipped promptly and received in xlnt packaging with no damage and EZ setup. After the company resolved some minor confusion on my part about... See more
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Company details
- #28 of 56 best companies in Bicycle Store
Written by the company
Designed in sunny Florida, our ebikes combine cutting-edge style with unbeatable value. Perfect for students and adults alike, our sleek and safe rides offer an affordable way to navigate the city streets. Join the Qlife movement.
Our Commitment to You
Written by Qlife Bike
At Qlife Bike, we stand behind every ride we build. We’re committed to delivering reliable, high-performance electric bikes and trikes that empower you to explore, commute, and enjoy the road with total confidence.
We back every purchase with a 365-day warranty, free shipping on all orders, and hassle-free support from our US-based team. Every bike is designed with safety, comfort, and durability at its core—because your trust is the foundation of everything we do.
We don’t just sell e-bikes; we deliver peace of mind, so you can focus on the joy of riding, worry-free.
Contact info
United States
- +1 716 452 9382
- service@qlifebike.com
- qlifebike.com
4.4
Excellent
497 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional
Meets all my requirements and then some, I'm super happy with this bike and glad that I have a quick way to get around town and to work. Qlife racer is super slick.
August 22, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
Amazing bike
This bike is really reliable especially for the price, it goes really fast and it gets me to work everyday, 🙏🏾 handles bumps well with the fat tires too
May 5, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
I bought my Q-Life spark I love it
I bought my Q-Life spark I love it. I had a couple of issues with my charger and battery, I reached out to Q-Life and they responded sent me what I needed to get back on the road. I live in Portsmouth NH, & I’m all over the place. People always commenting on my bike. If your thinking about buying a Q-Life bike, I would
D. Rivers
January 14, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
Great service.
August 21, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
I wanted an e-bike and after much…research decided on the Qlife Cityone 2.0
I wanted an e-bike and after much research decided on the Qlife Cityone 2.0 step thru! I absolutely love the bike, it is great! It was packaged like it was diamonds and super easy to assemble! It shipped right to my front door in less than 3 days! It is much faster than I imagined and I still haven’t rode it at top speed yet! Several months after having it I decided to charge the battery! Lo and behold the key did not fit no matter what I tried, even got my husband to try the key to no avail! I contacted the company, got an immediate reply, sent the requested pictures and received the new keys 3 weeks later! Great communication with Leah! Because of the great service and the bike itself, I will be ordering another one for a family member! I would highly recommend the Cityone 2.0 for the bike itself, the service, the price and the ease with which it is to use! Absolutely Love it!🚲❤️🚲❤️🚲❤️🚲
March 5, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
Great EBike.
August 20, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
QLife stepped up! Thank you!
QLife stepped up and sent a replacement control module even when they didn't have to. Very happy to have our Spark back on the road.
August 18, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
This is my first E bike
This is my first E bike. Ordered a bike that was too small and ended up needing something bigger and faster. Thanks to there support team I’ll be on the Dual Racer Max Mountain bike very soon!
August 19, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
What I like about this company is it’s…
What I like about this company is it’s great customer service, it is quick and the workers are very reliable. They try their best and walk you through the whole process.
August 19, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
Save your money and do not buy from…
Save your money and do not buy from this company! When I first received my bike, it seemed to work great, however, over the next month or so it quickly started deteriorate so bad that the brakes completely stopped working and the chain fell off. I found quickly a customer service phone number and email and contacted them directly as it said I will receive response within 48 hours. I have now been working with this company for close to six weeks with no resolution. The only time I speak to anyone is when I call their one customer service number that gives 1 million reasons why they cannot give me resolution. No one from the company has reached out to me. I am now out money and have a broken bike and a lot of frustration. The Customer Service service for this company is an absolute joke.
August 19, 2026
Unprompted review
Reply from Qlifebike
Dear Jackie Costello,
We are truly sorry your bike deteriorated so quickly—brakes failing and the chain coming off are serious safety and reliability failures, and we sincerely apologize for the distress this has caused. You told us you followed the stated 48‑hour contact process but have spent nearly six weeks chasing answers, only reaching staff through a single phone line and receiving excuses instead of help; that level of service is unacceptable and we regret the time and money you’ve lost. Thank you for documenting these details—your experience clearly shows we fell short. We will contact you as soon as possible to prioritize your case and work toward resolving the issue promptly. Please accept our sincere apologies for the frustration and inconvenience.
So after receiving 2 bikes one of the …
So after receiving 2 bikes one of the bikes the rear tire had a hole in the tube and would not inflate. Qlife costumer service was very responsive and reimbursed me for the tire repair. Very happy with their timely response.
So we finally were able to ride the bikes yesterday. For an inexpensive Ebike it rode nice and was comfortable. I have ridden an expensive Ebike and that was very smooth comfortable and everything was great. With that being said Qlife City bike wasn't bad. Power was good we kept the bike on level 1 or 2 and we probably pedaled most of the time. One thing I found the power display strap that goes around the handlebars was broken and slid all over the place. Inexpensive bike inexpensive parts that felt cheap.
Overall satisfied with the bike. I just feel you have to be gentle with it. This is based on one ride about 10 miles. I would buy again good entry level bike.
August 18, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
cannot say enough good things about…
cannot say enough good things about Qlife. The bike itself is fantastic—well-built, reliable, and a complete joy to ride. However, what truly sets this company apart is their incredible customer service. They are responsive, genuinely helpful, and went completely above and beyond to ensure I had everything I needed. It is rare to find a company that backs up a high-quality product with this level of genuine care for their customers. If you are on the fence, buy with confidence. They absolutely earn every bit of this 5-star rating!
August 13, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
I bought a Qlife bike and needed to…
I bought a Qlife bike and needed to repair a bent crank arm after an accident. The Qlife team quickly responded and offered a solution for fixing my bike for free. I had been looking for this part all over, but when I email Qlife bike support they helped me out.
August 18, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
Best e-bikes you can get under $800
Best e-bikes you can get under $800. I have only had one problem with mine and the company fixed it for me. So if you want a good ebike under $800 go with the qlife spark or the qlife racer and the qlife is under$600 and that bike is very good to.
August 15, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
Actbest Mars
Up until I wrecked my Actbest Mars foldable ebike, it was great.. I used it for daily commute back and forth to work and for fun as well. I do not drive. It is very well made and sturdy. I got many compliments on it and recommend this bike to others happily. Once I reached out to Customer Service to find out about getting a replacement rim, they did take a couple days but told me if I did a review they would send me a front rim and priority shipping for free.
August 17, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
my bike is currently not working and…
my bike is currently not working and the customer service is great i hope my replacement throttle works
August 17, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you so much for your wonderful review and sincere recognition of Qlife e-bike! We truly appreciate your support for our products and your affirmation of our customer service team’s efforts. Your valuable feedback means a great deal to us and inspires us to keep improving. We are delighted that you enjoy riding our e-bike. If you trust our brand, please recommend us to more friends and family, so more people can experience the joy and freedom of riding. Thank you again for choosing Qlife!
The product was amazing and arrived in…
The product was amazing and arrived in perfect condition.
August 17, 2026
Unprompted review
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
Reply from Qlifebike
Dear Valued Customer,
Thank you for your wonderful review and great support to Qlife!
We’re so glad you are satisfied with our bike.
Your recognition is the best motivation for us.
We will keep focusing on product quality and bring you a better riding experience.
Wish you a pleasant ride every day!
Terrible Customer Service!
I ordered a bike from Q-Life and the experience has been terrible. The box arrived completely damaged. The front wheel and tire were damaged, and there were parts missing. I tried multiple times to contact customer service, but no one responds. Now, when I call their number, it rings once and hangs up. I'm left with a damaged incomplete bike and zero support. Extremely disappointing
August 17, 2026
Unprompted review
Reply from Qlifebike
Dear Matt Elias,
We are truly sorry your Q‑Life bike arrived in a damaged box with a broken front wheel, missing parts, and that repeated attempts to reach us were met with silence — this is unacceptable. Being left with an incomplete, unusable bike and a phone that disconnects is understandably frustrating and upsetting. Please accept our sincere apologies for the time, inconvenience, and disappointment this has caused. Thank you for taking the time to report these issues — your feedback matters. We will contact you as soon as possible to prioritize your case and help get the situation addressed. Again, we are very sorry for letting you down and appreciate your patience.
I bought the Cityone step over Electric…
I bought the Cityone step over Electric mountain bike for my son’s birthday. It has not worked since we received it. Every week I call and email I get the same response each week. Which is try and fix a different part each week and still doesn’t fix the problem. Their last response was to bring it to a bike repair shop they can reimburse the expense if the price is reasonable! A total waste of money my son never got to ride the bike
July 2, 2026
Unprompted review
Reply from Qlifebike
Dear Kylie,
We are truly sorry your son never got to ride the Cityone and that weekly troubleshooting left you frustrated. Repeated back‑and‑forth without a working solution is unacceptable, and we sincerely apologize for the disruption to your family’s plans and your time spent pursuing fixes. Asking you to take the bike to a repair shop without a clear, timely remedy understandably added to the burden. For your case, we have already shipped the replacement parts needed and emailed you the shipment and tracking details; we hope receiving those parts helps resolve the fault promptly. Thank you for your patience and for sharing this experience—please accept our sincere apologies for the inconvenience and disappointment.
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