The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
Company replied
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
Company replied
Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
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Reply from qoctor
Hi Belinda,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick and easy - quality of care is great.
Quick and easy. I felt the doctor listened and understood my issue. It is a great option when you need a prescription or medical certification and your doctor doesn't have an available appointment for weeks.
April 4, 2026
Reply from qoctor
Hi Serena,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Quick and easy experience
March 5, 2026
Reply from qoctor
Hi Chris,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Mark,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The dr called and gave me a script
The dr called and gave me a script. Went to the chemist that afternoon and they said the script was missing numbers and couldn't be processed. Chemist contacted Qoctor and they said they will be in touch with the Dr directly to resolve. Waited at the shops for an hour before deciding to go home then receiving an email from Qoctor that afternoon saying sorry they can't do the script. Big waste of time and money. Had to go the Dr this morning and got it straight away.
April 11, 2026
Reply from qoctor
Hi Nicholas,
Thank you for taking the time to leave us this review. We are so sorry to hear about your negative experience and we want to do everything we can to clear up any confusion.
Whilst we on the customer service team are unable to advise or comment on anything clinical that occurred, we have sent you an email directly to follow up on this and continue working towards a resolution.
Please do not ever hesitate to reach out to us at info@qoctor.com.au or via our live chat and we would absolutely love to assist and accommodate you as best as we can.
Sincerely,
The Qoctor Team
I pay to get a talk to someone for…
I pay to get a talk to someone for 3minutes for one piece of paper when I can get bulk billed
April 4, 2026
Reply from qoctor
Hi Daniel,
Thank you for your feedback and we’re sorry to hear that your experience didn’t meet your expectations.
We understand your concern regarding the consultation and cost. Qoctor is a private online healthcare service, and unfortunately, we’re not able to offer bulk-billing. That said, we do our best to keep our services as affordable and accessible as possible for patients who need convenient care.
Our consultations are designed to be efficient while still ensuring that the doctor can safely assess your request and provide appropriate documentation where suitable. The length of the consultation can vary depending on the nature of the request and the clinical assessment required.
We appreciate you taking the time to share your thoughts, and we’ll continue working to improve our service.
Kind regards,
The Qoctor Team
Very efficient
Very efficient. Was confused as I thought it would be video call but ended up being phone call.
April 2, 2026
Reply from qoctor
Hi there,
Thank you for your feedback!
We’re glad to hear that you found our service very efficient. We also appreciate you sharing your experience regarding the consultation format.
Please note that our consultations are typically conducted via video call. However, if there are any issues connecting to the video, or if the waiting room session expires (it refreshes every 15 minutes), the doctor may proceed by calling you via phone to ensure your consultation can continue without delay.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi D'arcy,
Thank you for your feedback!
We’re glad to hear you experienced fast service. Your kind words mean a lot to our team and help us continue delivering a smooth and efficient experience.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Tj,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Lifesaver!
When I realized I forgot my script I searched for a doctor. Thankfully qoctor saved me.
April 1, 2026
Reply from qoctor
Hi Leslie,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Oscar,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Jason,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Very Convenience
Very Convenience, smooth process to meet the doctor online and he can provide you with medical certificate while you sick in bed. without leaving home.
April 6, 2026
Reply from qoctor
Hi Erik,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
The doctor is rude
April 5, 2026
Reply from qoctor
Hi Mark,
Thank you for taking the time to share your feedback. I am very sorry to hear that you felt your recent consultation was unprofessional or rude. This is certainly not the level of care or the environment we strive to provide for our patients.
We take these comments seriously, as they help us improve our patient communication and service. To help us better understand what happened and address your concerns directly, would you be willing to share more details and email us at info@qoctor.com.au
Kind regards,
Repeat referral
I made an appointment to get a repeat referral. It cost less than seeing my GP, and I had paid extra for an appointment within 15 minutes. Doctor was efficient.
April 5, 2026
Reply from qoctor
Hi Meg,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Life admin on Sunday, perfect !
Thanks for the weekend call, so convient! Doctor was professional, polite and great to chat with
April 1, 2026
Reply from qoctor
Hi KJT,
Thank you for your kind feedback! We’re delighted to hear that our weekend consultation made your “life admin” a little easier. It’s wonderful to know you found the doctor professional, polite, and easy to chat with, providing convenient and friendly care is exactly what we aim for.
We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
The Qoctor Team
Response time was great.
Response time was great.
Dr was great friendly easy to talk with
March 28, 2026
Reply from qoctor
Hi Grant ,
Thank you so much for sharing your experience! We’re thrilled to hear that you found the response time quick and that the doctor was approachable and easy to talk with. Providing friendly and efficient care is exactly what we aim for, and it’s wonderful to know we delivered that for you.
We truly appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
The Qoctor Team
My experience with quoctor was great
My experience with quoctor was great. They were thorough and sufficent. No mucking around and too the point.
February 23, 2026
Reply from qoctor
Hi Gweneth,
Thank you so much for your kind feedback! We’re really pleased to hear that you had a smooth and straightforward experience with us. Providing thorough, efficient, and no-fuss care is exactly what we aim for, so it’s great to know we delivered that for you.
We truly appreciate you taking the time to share your experience, and we look forward to assisting you again in the future.
Kind regards,
The Qoctor Team
Great
Great, very efficient - would be 5* but prescription had only 1 renewal which is a hassle (not a problematic type of prescription at all.) Normally would have about 4 renewals or so?
April 4, 2026
Reply from qoctor
Hi Helen,
Thank you for your feedback, we’re glad to hear you found our service efficient!
We understand your concern regarding the number of repeats on your prescription. Please note that all prescribing decisions, including the number of renewals, are at the doctor’s discretion. As we operate solely online, our doctors carefully assess each case to ensure safe and appropriate care.
We truly appreciate your feedback and will share this with our team. If you have any further concerns, please feel free to reach out, we’re always happy to help.
Kind regards,
The Qoctor Team
Very dissatisfied with the service
Very dissatisfied with the service. I received a message stating that the appointment would be within 15 minutes and to open my phone. Click on the link and leave the page open while waiting for the call from the doctor. Unfortunately I waited for an hour before the doctor called which made it hard to walk away from my phone or use my phone for anything else. The doctor was not very helpful in prescribing the medication I requested and when I challenged why he wouldn’t give me the one that I had used before he stated that I would have to see a face-to-face GP and enter the conversation.
April 3, 2026
Reply from qoctor
Hi Sarah,
Thank you for taking the time to share your feedback.
We sincerely apologize for the delay you experienced with your consultation. We understand how frustrating it must have been to wait longer than the advised timeframe, especially while needing to keep your phone available. This is certainly not the level of service we aim to provide.
We also regret to hear that you felt your concerns were not fully addressed during the consultation. Please note that all treatment decisions, including prescribing medication, are at the doctor’s discretion. In some cases, doctors may recommend a face-to-face consultation to ensure safe and appropriate care, particularly if they are unable to prescribe certain medications through an online service.
Your feedback is very important to us, and we will be sharing this with our team to help improve our service and communication moving forward.
If there’s anything further we can assist you with, please don’t hesitate to let us know.
Kind regards,
The Qoctor Team
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