The process of booking my appointment was easy. Really liked the pre-consult comprehensive questionnaire which meant a short targetted consult. Doctor called et the very start of the allocated hour wh... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well after my previous time using Qoctor which didn't go so well. I'm pleased to say that this experience was once again back to a great one. Stress free booking and the my reason for making the app... See more
Company replied
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as... See more
Company replied
Just needed a prescription as I had left my medication back in NZ. The doctor was very approachable and friendly. Script was quickly done and immediately sent to a local pharmacy of my choice which w... See more
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Company details
Written by the company
At Qoctor, we’re changing the way healthcare works in Australia. No more fitting into the doctor’s schedule—we’ve designed a healthcare service that prioritises you, the patient. Convenient, quick, safe, and affordable, our platform brings you the care you need when you need it. Request medical certificates from just $14.99, along with carer’s certificates, referral letters, prescriptions delivered to your door, and bulk-billed mental health treatment plans. We also offer general GP appointments, pathology test referrals, and action plans—all from the comfort of your home. At Qoctor, we’re not just offering telehealth—we’re building a healthcare hub tailored to your life, giving you easy access to the care you deserve.
Contact info
Suite 1 Level 8 99 Queen St, 3000, MELBOURNE, Australia
- (03) 9966 8943
- info@qoctor.com.au
- qoctor.com.au
4.5
Excellent
13K reviews
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Quick and easy
February 16, 2026
Reply from qoctor
Hi Julian,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Reply from qoctor
Hi Dylan,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Dr Filip was great
Dr Filip was great very friendly and easy to talk to. The checking out process needs improvement as it didn't give me an option to choose a time slot and I had to contact customer service via chat as there is no way to contact them through phone.
February 15, 2026
Reply from qoctor
Hi Daniel,
Thank you so much for the review you have left us today! We are so glad to have provided you service worthy of your feedback!
As of now, we only operate via live chat and emails for the customer service team.
We will see to it to make our booking process easier and friendlier! We look forward to assisting you again in the future and hope to earn that 5th star!
Kindest regards,
The Qoctor Team
Yesterday I needed my results urgently
Yesterday I needed my results urgently. You got them for me. Thank you.
February 15, 2026
Reply from qoctor
Hi Angie,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
Seamless…
There’s a little around in the time slot you are booked in for but that would be the same at a clinic. It was pretty seamless.
February 14, 2026
Reply from qoctor
Hi Linda,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Steven,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Website implies they offer dermatology…
Website implies they offer dermatology services, this is incorrect. Misleading, as I learned after contacting customer service.
They said they are working on making the website accurately reflect the services offered….
Quite sloppy for a medical service in my opinion.
February 16, 2026
Unprompted review
Reply from qoctor
Hi Jay,
Thank you for your feedback. We sincerely apologise for the confusion regarding our dermatology services. We aim for total transparency, and we would like to confirm that we can assist with dermatology-related consults depending on the patient request and doctor's individual discretion upon assessment
We would value the chance to look into your specific experience with our team; please reach out to us at info@qoctor.com.au so we can make this right.
Kind regards,
The Qoctor Team
The doctor was quite abrupt
The doctor was quite abrupt. Did not to give me time to explain everything and was unwilling to give me more than two days off on my medical certificate dispite my face being severely swollen from a wasp bite.
February 13, 2026
Reply from qoctor
Hi Tim,
Thank you for taking the time to share your feedback. We’re sorry to hear that your recent experience did not meet your expectations.
We understand how important it is to feel heard and supported during a consultation, particularly when you’re dealing with a painful condition such as a severe wasp bite. Your experience is important to us, and we take concerns like this seriously.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to your recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
We appreciate you bringing this to our attention and remain committed to providing professional and respectful care to all our patients.
Kind regards,
The Qoctor Team
Great doctors & great service
February 13, 2026
Reply from qoctor
Hi Sandra,
Thank you so much for your wonderful feedback!
Hearing that you had a great experience with both our doctors and our service truly means a lot to us. Our team is dedicated to providing professional, compassionate, and efficient care, so it’s incredibly rewarding to know we delivered that for you.
Your support and kind words motivate us to continue raising the bar and ensuring every patient receives the same high standard of care.
We’re grateful you chose Qoctor and look forward to assisting you again whenever you need us.
Warmest thanks,
The Qoctor Team
Easier to get an appointment.
February 5, 2026
Reply from qoctor
Hi Kevin,
Thank you for sharing your feedback!
We’re so pleased to hear that you found it easy to book an appointment with us. Making healthcare simple, accessible, and stress-free is exactly what we aim for, so it’s wonderful to know that this was your experience.
We truly appreciate you taking the time to leave a review, and we look forward to supporting you again whenever you need us.
Warm regards,
The Qoctor Team
i waited over 2 hours for my dr to join…
i waited over 2 hours for my dr to join the call
February 9, 2026
Reply from qoctor
Hi Louise,
Thank you for your feedback, and we sincerely apologise for the experience you had.
We understand how frustrating it must have been to wait over two hours for the doctor to join the call. This is certainly not the level of service we aim to provide, and we truly did not expect this delay.
Please be assured that we attempted to escalate your order during this time to minimise the wait. We are also reviewing what occurred to help prevent this from happening again.
We genuinely appreciate your patience and understanding, and we apologise again for the inconvenience caused. If there is anything further we can assist you with, please don’t hesitate to let us know.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Paul,
Thank you so much for your kind words! We’re thrilled to hear that you found our service quick and efficient.
Our team works hard to provide timely and seamless care, so it’s truly rewarding to know we met your expectations. Feedback like yours motivates us to keep delivering the best possible experience for our patients.
We really appreciate you taking the time to share your thoughts, and we look forward to assisting you again whenever you need us.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi David,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Reply from qoctor
Hi Nicola,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Great service got to speak to doctor…
Great service got to speak to doctor within a couple of hours,would of had to wait 5 days for an appointment with local doctor
February 5, 2026
Reply from qoctor
Hi Peter,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Very helpful and supportive
I didn’t receive my referral in email, however it was easy to log in and find it . The team were very helpful and supportive.
January 28, 2026
Reply from qoctor
Hi Yvette,
Thank you for your review.
Australian law does not permit telehealth providers to respond individually to reviews that relate to a clinical outcome. If you require any assistance relating to a recent consultation with Qoctor, please contact our customer service team directly at info@qoctor.com.au, and we will be more than happy to help.
Please know that we have sent a separate email for your review.
Kind regards,
The Qoctor Team
I have seen the same doctor a couple of…
I have seen the same doctor a couple of times which makes the experience personal, when you are unwell it's so great to be able to stay home and get an appointment quickly
February 1, 2026
Reply from qoctor
Hi Carolyn,
Thank you for your kind words! We're happy to hear that you had a great experience with our service.
Kind regards,
The Qoctor Team
Referral Letter
Quick and easy to book on line, Dr was punctual and well informed and certificate issued with ease
February 2, 2026
Reply from qoctor
Hi Alison,
Thank you for your kind review! We are pleased to hear you had a positive experience using our service.
Kindest regards,
The Qoctor Team
A quick and efficient way to get a…
A quick and efficient way to get a repeat referral.
February 9, 2026
Reply from qoctor
Hi Ali,
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our service to be a quick and efficient way to obtain your repeat referral.
Our goal is to make healthcare simple, accessible, and hassle-free, so it’s always encouraging to know we’ve delivered that experience for you.
We truly appreciate you taking the time to share your thoughts and look forward to assisting you again whenever you need us.
Warm regards,
The Qoctor Team
Was a bit of mix up to finally to be…
Was a bit of mix up to finally to be contacted by the doctor but everyone was very polite and very helpful!
February 1, 2026
Reply from qoctor
Hi Rojer,
Thank you so much for sharing your experience! We truly appreciate your patience with the mix-up and are glad to hear that our team was polite and helpful throughout. Your kind words mean a lot to us, and we’ll continue striving to make every consultation smooth and stress-free.
We look forward to assisting you again whenever you need us!
Warm regards,
The Qoctor Team
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