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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and careful handling of belongings, often noting their friendly and respectful attitudes. Many people highlight the excellent service, emphasizing the speed and ease of their moving experience, and appreciate the honest and affordable pricing compared to competitors. However, some customers also noted issues with communication regarding pricing, with a few experiencing discrepancies between initial quotes and final charges. A small number of people reported concerns about the quality of service, including damaged items during the move and dissatisfaction with how these issues were addressed.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the movers for being... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Price

People report positive experiences with price, often finding it reasonable and worth the cost, even for... See more

Quality

Reviewers mention ambiguous feedback about quality. Many customers praised the careful handling of their... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many describe it as a great, perfect, and... See more

Based on these reviews

Rated 5 out of 5 stars

Oleh and Bogdan were outstanding. They were professional, efficient, and handled everything with care. Not a single scratch, complaint, or wasted moment — just nonstop hard work and great attitudes.... See more

Company replied

Rated 5 out of 5 stars

Oleh and Andrew helped me with my long distance move and went above and beyond! Everything was done efficiently and packed safely and beautifully. They had clear communication and were so helpful!! I... See more

Company replied

Rated 5 out of 5 stars

Had a great experience they were able to move everything from my apartment quickly and efficiently. I will say they are very friendly and respectful. They are also very affordable compared to other mo... See more


Company details

  1. Moving and Storage Service

Written by the company

We are independent local moving company that service suburban of Chicago area. When selecting a moving company, trust is paramount. You need assurance that your possessions will be handled with care, as if they were our own. QST Movers has proudly serving Chicago and surrounding areas, earning the highest ratings in the industry. Our local and long-distance movers stand ready to facilitate a seamless transition for you. Whether it's a cozy one-bedroom apartment or a sprawling five-bedroom house, trust us to deliver your belongings safely and efficiently to your new home.


Contact info

4.9

Excellent

TrustScore 5 out of 5

199 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

DONT USE THESE MOVERS

DONT USE THESE MOVERS. They quote they will do three hours and one hour travel time for $420 however they count the travel time on them to get back to their homebase. This is not what I was told when they originally gave me the quote. The travel time was only going to be counted for during the move. They are NOT honest and are probably putting in their own good reviews.

This review speaks the truth. You were not in the conversation I had with Joy regarding the travel time. at no point was I told the travel time included the travel time back to your Your Location. As far as a 55 minutes goes that’s quite an exaggeration. There also appears to be some scratches on the kitchen floor that we’re not there prior to the Movers. The $420 - $525 was a range yes but I was told several times $420 it would be in our case. These are all facts. I rarely do reviews, but in this case, you left me no choice. Dishonestly has no place here or anywhere On top of that moving is stressful enough.

September 4, 2025
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Dear Nancy,
We appreciate your feedback and are sorry to hear about your concerns. For clarity, travel time is always explained in our quotes, emails, and confirmation documents, and is also available in your customer portal. This includes both to and from our base, and we encourage every customer to review the details provided prior to moving day. We regret if there was any misunderstanding over the phone.

Regarding the scratches you mentioned, we absolutely want to resolve this for you. Please open a claim with us, and we will review and compensate accordingly as part of our claims process. Our goal is to make every move smooth and transparent, and we appreciate the opportunity to address this matter.
Thank you,
Kyle Lee
QST MOVERS LLC

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Rated 5 out of 5 stars

Had a great experience they were able…

Had a great experience they were able to move everything from my apartment quickly and efficiently. I will say they are very friendly and respectful. They are also very affordable compared to other moving companies in Chicago. If I move again I'll definitely be using them again.

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

Unprofessional

Unprofessional, unprepared. Broken items and charged double

All items that my son packed/moved were not broken, only items that your movers packed/moved/disassembled were damaged, broken or lost.

June 6, 2025
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Dear Kerry,
Thank you for leaving a review — your feedback is very important to us.
We would be happy to assist you further and offer compensation for any inconvenience caused. However, we would like to remind you that the final cost exceeded the initial estimate because not all items were listed. According to your request, the order was for 1,000 cubic feet, but the actual volume exceeded 3,000 cubic feet.

Additionally, we normally do not allow non-professional movers to work with our crew, but you requested that your son participate in the loading, stacking, and unloading process in order to reduce costs. We had informed you in advance that, under such circumstances, there was a risk of items being damaged.

We are always here to help — please feel free to reach us at 224-315-8839.

Sincerely,
QST team
224-315-8839

Rated 1 out of 5 stars

TERRIBLE EXPERIENCE

TERRIBLE EXPERIENCE. DO NOT USE THIS COMPANY TO MOVE. I used another company initially to move and they couldn't make it on time so they sent this company. The movers were over matched to move my 3 items. I understand small scratches and minor moving issues, I get that. These movers DENTED my Samsung refrigerator in three places and have offered me $150 dollars. The doors are $350 a piece and Kyle basically told me that's all he's going to give me. I was not offered additional insurance to cover my product and fooled by the good reviews DO NOT USE THIS COMPANY. My next step is BBB.
UPDATE: The response is a untrue unfortunately. I just moved in my house. There was no communication about additional movers PERIOD. There was no communication about small cooridors and the refrigerator was there already and why it was damaged. Understand t I never spoke with ANYONE from the company until they arrived and when they left. I called about refrigerator and spoke to Alex then. He then unprofessionally told me the workers were fired. Why are they no more with the company? Sincerely disappointed and frustrated with this company's actions.

May 19, 2025
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Dear Dejuan,
Thank you for your feedback.

We’re truly sorry to hear that your refrigerator was damaged during the move. We understand how frustrating that can be and we sincerely apologize for any inconvenience caused.

Before the move, we did inform you that the refrigerator was quite large and that the narrow doorways would make the process difficult. We also explained that extra time and additional movers were necessary to minimize the risk of damage. You responded that you were in a hurry due to it being the last day of your lease and requested that we proceed regardless of the risks involved.

While we always do our best to handle items with care — even under challenging circumstances — unfortunately, the combination of limited access and urgency made it impossible to guarantee a damage-free move.

We appreciate your understanding and hope to have the opportunity to serve you again under better conditions.

Best regards,
Alex Brown
QST team

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Rated 5 out of 5 stars

Great moving company

Thank you Alex for setting this move up for me.
I wholeheartedly recommend QST movers services!
The highlight of a good experience at this company is that the movers (Michael and Hass) were very patient and took the wishes of the customers into account. They not only listen but they act on it as well to make sure you have a smooth experience. None of my things were harmed. I wholeheartedly recommend their services!

October 13, 2024
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Dear Linda,
Thank you so much for your kind words and for recommending QST Movers! We’re delighted to hear that you had a smooth experience with us. Alex, Michael, and Hass will be thrilled to know that their efforts made a positive impact on your move. It’s always our goal to ensure that our customers’ needs are met with care and professionalism. If you ever need our services again, don’t hesitate to reach out!

Best regards,
Kyle Lee
QST Movers LLC

Rated 5 out of 5 stars

Best pricing and good communication

Best pricing and good communication

August 9, 2024
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Dear Hector!
Thank you for your feedback! We're thrilled to hear that you appreciated our pricing and communication. Your satisfaction is our priority, and we look forward to assisting you again in the future!

Rated 5 out of 5 stars

These guys are professional and…

These guys are professional and hardworking .I would definitely recommend them to all my friends and family.They showed up on time and worked hard,treating all of our stuff with care.I have used a lot of different moving companies in the past,but QST Moving has been by far the best moving experience I have had.Especially grateful to the movers Tai and Aidos

July 15, 2024
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Good afternoon dear Allana,

Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience with QST Moving. Our team, especially Tai and Aidos, will be delighted to know that their hard work and dedication made your move smooth and satisfactory.

We appreciate your support and look forward to assisting you, your friends, and your family in the future.

Rated 5 out of 5 stars

They were very professional and great overall service

They were very professional and fast. All of my stuff was well protected and transported safely.

They were excellent at communicating with me before and during the move and payment was quick and easy. I would definitely use them again if needed.

July 6, 2024
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Hello Megan,

Thank you so much for your kind words and feedback! We're thrilled to hear that you found our team professional, efficient, and communicative throughout your move. Ensuring the safe transport and protection of your belongings is our top priority, and we're glad to know you were satisfied with our services.

We appreciate your trust in us and look forward to the opportunity to assist you again in the future if needed. If you have any further comments or need any assistance, please don't hesitate to reach out.

Best regards,

Alex Brown
QST MOVERS LLC

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Rated 5 out of 5 stars

QST Movers

QST Movers, did a great job moving me from the Chicagoland area to Springfield IL. They were on top of it and even when wrenches were thrown into the plan, they made it happen. Thank you Alex!

June 29, 2024
Unprompted review
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Thank you so much for your feedback! We're thrilled to hear that you had a great experience with QST Movers. Our team, especially Alex, appreciates your kind words and is glad we could help you move smoothly from the Chicagoland area to Springfield, IL. If you need any assistance in the future, please don't hesitate to reach out. Safe travels and best wishes in your new home!

Rated 5 out of 5 stars

My best moving experience

Tair and Nate worked their asses hard to make my move complete. They were extremely helpful and professional. Highly recommend to everyone who want to end up with complete satisfaction about their move

June 13, 2024
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Hello Adam,

Thank you for your fantastic feedback! We're delighted to hear that Tair and Nate provided such excellent service and worked hard to make your move successful. We strive to ensure every move is handled with professionalism and care, and we're glad to know you were satisfied.

We truly appreciate your high recommendation. If you need any assistance in the future or have further comments, please feel free to reach out.

Best regards,

Kyle Lee
QST MOVERS LLC

Rated 5 out of 5 stars

Such great movers

Such great movers! They helped me move my stuff from my storage unit to my new apartment. They were very careful & pretty fast. They even put my bed together.

June 2, 2024
QST MOVERS LLC logo

Reply from QST MOVERS LLC

Thank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with our moving team. It's great to know that they were careful, efficient, and went the extra mile to assemble your bed. If you ever need assistance again, we're here to help. Enjoy your new apartment!

Rated 5 out of 5 stars

Tai and Nick did an amazing job

Tai and Nick did an amazing job. Happy to recommend them. Fast, efficient and professional service.
They were on time and worked hard.
For the future moves I will hire them for sure.
Thank you all for a stress free move!

June 2, 2024
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Rated 5 out of 5 stars

Hey guys!

Hey guys! Thank you for sending me this link to appreciate your help!
That was a pleasure to meet you guys.
Nick and Tai exceeded my expectations. If you looking for stress free move with care, efficient and trust worthy call them. Everything on top level. Came on time, packed everything properly, delivered everything with no issues.
Highly recommend!

June 2, 2024
Rated 5 out of 5 stars

Highly recommended!)

Highly recommended!)
Nick and Tai came on small blue truck with all the needed equipment and tools. Guys are very helpful and polite. I will call you guys again if I need any assistance with my belongings again :-)

May 29, 2024
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