We own a surf school and ordered Custom Lycra Shirts for our instructors and retail shop. The SPF protection is great, the fabric is stretchy and Qstomize nailed our vibrant logo colors perfectly. Bes... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My plant boutique recently started selling branded merchandise and the 6-inch Ceramic plant pots from Qstomize are gorgeous. The custom glaze looks very high-end and I was amazed that not a single pot... See more
Company replied
We had an issue with our order — the sleeve size came in incorrect — but the team did step up and offer a solution to make it right. We appreciate their willingness to work through it with us, and eve... See more
Company replied
I still haven't received the item I purchased. Based on other reviews I trust the item will be fine, its just the shipping times are insanely long. it has been running on 3 weeks now waiting for it wi... See more
Company replied
Company details
Written by the company
Qstomize is a custom-products supplier for businesses, agencies, and event teams who need quality merch without the back-and-forth of traditional promo companies. We print, embroider, and source custom apparel, drinkware, bags, hats, and event swag, covering everything from a 50-piece company hoodie run to a 5,000-unit branded mailer drop. Every order goes through a mockup before it hits production. Our in-house designer cleans up your logo, places it on the actual product, and emails you a proof. Nothing prints until you approve it. What we hear most from customers is that the surprises happen on the good side. We confirm artwork the same day we receive it, give you a single human contact instead of a ticketing carousel, and ship from US fulfillment partners with realistic dates we actually hit. We work with startups doing their first conference giveaway, marketing teams refreshing employee onboarding kits, retail brands packaging influencer mailers, and HR teams putting together holiday gifts. Minimum orders start at 25–100 units depending on the product, and pricing tiers down at higher volumes. All pricing is published on the site, so you don't have to email asking "what's your price for X?". If you have a tight deadline, weird specs, or a product you saw somewhere else and want quoted, message us. We respond.
Free Shipping Every Order
All-inclusive pricing
Prices include design and shipping. No hidden costs or fees.
Contact info
Coastal Highway 19266, 19971, Rehoboth Beach, United States
- 16506403836
- info@qstomize.com
- qstomize.com
4.2
Great
130 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great gift idea…
My sequin heart t-shirt came earlier than expected and not only was the quality amazing but the photo came out perfect. The size is also what I expected. Customer service was also quick to respond when I advised the discount code was not applied to my order. Great overall experience. I would highly recommend. Very unique gift. Will order again!!
June 14, 2021
Unprompted review
Shipping was delayed but they had no…
Shipping was delayed but they had no problem helping me and my questions about the order . Very good quality . Absolutely loved !
May 26, 2021
Unprompted review
I love it will do more orders soon❤️
May 22, 2021
Unprompted review
It is really nice product and I would…
It is really nice product and I would for sure buy again from them
May 20, 2021
Unprompted review
Qstomize has excellent customer…
Qstomize has excellent customer service. They have nice items at affordable prices. I ordered AirPod cases. Two looked great, but one had the font too big on the name that was on top and it wasn’t centered. I emailed regarding this issue and was assisted right away in sending out a new corrected case. It arrived and my spouse loved it.
May 17, 2021
Unprompted review
Amazing customer service
I was less than pleasant with them because of what I was going through personally but they were 100% professional the entire time! They made sure my order was here, on time, and looks amazing. I will definitely be using them again!
May 15, 2021
Unprompted review
WARNING
WARNING! SCAM
I ordered a phone case with printed text on it, but when the case arrived, before I even had the time to use it, the printed text started falling off. Despite multiple emails to the "24/7/365 customer support" I have not got a single answer back. Furthermore, even though the website says that the store is located in the U.S. I had to pay an additional import tax from China along with the already steep shipping price.
BAD QUALITY, NO CUSTOMER SUPPORT, ADDITIONAL SHIPPING COSTS.
DO NOT BUY
EDIT:
The reply has nothing to do with my issue and is false. I never got a response and the following was the email I sent:
"Hello, I received my product recently and opened the package today but there is an issue with the quality of the product. Even though I so far have not used the phone case at all, the text on it is already falling off. Most of the letters now have black spots on them, still after not even having used the case. This is unacceptable and I demand a refund. "
May 5, 2021
Unprompted review
Reply from Qstomize.com
Hi Axel, you requested a full 100% refund and also to keep the product that did not have a defect. We asked you to send a picture and you refused.
You are welcome to return the item for a 100% refund, per our refund policy listed several times throughout the store
Unfortunately we do not allow customers to keep items and then demand to keep the items as well.
You may return the item within 30 days for a full refund per our policy.
Edit: We are not sure why you are complaining about the shipping price when the shipping price is displayed before you purchase. If the shipping price was too high, why did you go ahead and pay?
We are also not liable to pay a customers customs or taxes paid when sending to European countries as we write in FAQ and shipping policy. We are not sure of any online stores that pay taxes for their customers.
Again, you are more than welcome to return the item for 100% refund within 30 days of purchase. No other custom products store has such a generous return policy. If you decide to keep the item then we cannot refund you.
Really good result!
Really good result! I ordered a customized blanket and I am very happy with what I got.
April 10, 2021
Unprompted review
Another win!
I just received my second tapestry order from Qstomize.com and for a second time, I'm just super pleased! High-quality material, great print, and exactly what I was looking for. I will be back!
April 10, 2021
Unprompted review
Fixed my issue right away
I accidentally ordered the wrong size case (I have a 12 pro and ordered for a 12 mini), and the people at qstomize were so nice and awesome about sending me the correct size case with no hassles. Can’t wait for it to get here
April 9, 2021
Unprompted review
AirPod pro case
They have some of the nicest cases for your AirPod pros you can find. Well worth the money!
April 3, 2021
Unprompted review
Excellent printing
Excellent printing , the final product look very nice
March 23, 2021
Unprompted review
Would not recommend
Would not recommend. I ordered the package back in Feb before the 6th. Tracking shows it is being sent back to them for an unknown reason, never made it into Australia. Tried to email them over 5 times for a resend or refund. No contact back
March 19, 2021
Unprompted review
Reply from Qstomize.com
hi Taylah so sorry to hear you are disappointed
We checked all our tickets and do not see a ticket from someone from your name
We checked all our orders from Australia and we don't see an order from someone with your name
Please contact info@qstomize.com for assistance
We answer all emails within 1 day. Perhaps you got the wrong email or sent your request to wrong email.
Because we do not know who you are I do not know how I can help you further
Love the website & how you can see the…
Love the website & how you can see the product before it gets shipped amazing 😻
February 13, 2021
Unprompted review
Very impressed!
My first order was their yoga mat. I used one of my art images and I couldn’t be happier! The image was crisp and clear and the colors vibrant. The mat is of good quality and came with a strap to keep it rolled. Will definitely be ordering again! This one I’m selling in my gallery!!!
February 13, 2021
Unprompted review
Completely satisfied with my purchase
Completely satisfied with my purchase, seems very good quality and was delivered in a very timely manner. Highly recommend!
January 28, 2021
Unprompted review
I will have to say I was scared this…
I will have to say I was scared this was a scam.. but when my product came in I couldn’t be more than happy it was a fief for my husband he was very surprise and very happy as well.. I can tell you the money was all worth it...
January 24, 2021
Unprompted review
I love the AirPod case I ordered
I love the AirPod case I ordered. There are so many fonts and colors to choose from. I think it is super cute. It’s a gift for my sister so she hasn’t seen it yet but I’m sure she’ll love it!!
January 10, 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.