We own a surf school and ordered Custom Lycra Shirts for our instructors and retail shop. The SPF protection is great, the fabric is stretchy and Qstomize nailed our vibrant logo colors perfectly. Bes... See more
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My plant boutique recently started selling branded merchandise and the 6-inch Ceramic plant pots from Qstomize are gorgeous. The custom glaze looks very high-end and I was amazed that not a single pot... See more
Company replied
We had an issue with our order — the sleeve size came in incorrect — but the team did step up and offer a solution to make it right. We appreciate their willingness to work through it with us, and eve... See more
Company replied
I still haven't received the item I purchased. Based on other reviews I trust the item will be fine, its just the shipping times are insanely long. it has been running on 3 weeks now waiting for it wi... See more
Company replied
Company details
Written by the company
Qstomize is a custom-products supplier for businesses, agencies, and event teams who need quality merch without the back-and-forth of traditional promo companies. We print, embroider, and source custom apparel, drinkware, bags, hats, and event swag, covering everything from a 50-piece company hoodie run to a 5,000-unit branded mailer drop. Every order goes through a mockup before it hits production. Our in-house designer cleans up your logo, places it on the actual product, and emails you a proof. Nothing prints until you approve it. What we hear most from customers is that the surprises happen on the good side. We confirm artwork the same day we receive it, give you a single human contact instead of a ticketing carousel, and ship from US fulfillment partners with realistic dates we actually hit. We work with startups doing their first conference giveaway, marketing teams refreshing employee onboarding kits, retail brands packaging influencer mailers, and HR teams putting together holiday gifts. Minimum orders start at 25–100 units depending on the product, and pricing tiers down at higher volumes. All pricing is published on the site, so you don't have to email asking "what's your price for X?". If you have a tight deadline, weird specs, or a product you saw somewhere else and want quoted, message us. We respond.
Free Shipping Every Order
All-inclusive pricing
Prices include design and shipping. No hidden costs or fees.
Contact info
Coastal Highway 19266, 19971, Rehoboth Beach, United States
- 16506403836
- info@qstomize.com
- qstomize.com
4.2
Great
130 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good quality on the image
good quality on the image. I would have liked it to be bigger but it will work
August 7, 2020
Unprompted review
They are Responsive
I added my info (street address and apt number) and somehow my apartment number was not added so the package was resent to its distributor. I was pretty upset and wrote about my disappointment on this page however, only a few hours after expressing this disappointment the head of the company called me to personally discuss the details of this issue. He was polite and was able to address my concerns and now I've retracted my disappointment and wrote about my pleasant experience which I never ever do.
August 7, 2020
Unprompted review
Reply from Qstomize.com
Hello Jon
We don't have any phone numbers in Spanish. Make sure you are calling the right number as we are not sure what number you are calling.
We have 24/7 live chat on our website you can use. Did you try using it? We usually answer very fast. We don't see any messages from you. We are very responsive
Also, we checked your order number and it looks like it was delivered today at the address you specified. We checked the tracking slip and we definitely included your apartment number.
Here is tracking below confirming delivery a few hours ago:
https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=HJ507944184US
We kindly ask you to change your negative review as it appears we delivered your items at the correct location and we don't see any emails or live chats from you and we feel this review is undeserved.
Thank you and congratulations on your anniversary!
We hope you enjoy the 2 fanny packs you ordered!
I love my mask so much !
August 4, 2020
Unprompted review
They are great company to order custom…
They are great company to order custom products from I loved the items I ordered and received it was exactly what I wanted and how I wanted it so I appreciate y’all I recommend
July 30, 2020
Unprompted review
will never order here again
sent the wrong thing and never got my airpod case.
June 2, 2020
Unprompted review
Reply from Qstomize.com
Hello a manager reached out to you offering to send a brand new airpod case with rush shipping
Awaiting your response
We apologize for Covid19 related shipping delays
I finally received the case I am supper…
I finally received the case I am supper happy its really pretty , shipping was extremely long but only die to covid 19 , The wait payed off and I received a refund . Overall Thank you guys so much .
May 22, 2020
Unprompted review
Reply from Qstomize.com
You are welcome Jcorra
Enjoy the case and we are sorry for any inconvenience
Happy ...
Ordered a couple of items and after wanted to ask something. Customer service was really good, they answered quickly and helped me with my problem. My order came really fast, despite whats going on and I really love them. I ordered a sequin pillow and airpod case. Thank you.I will definitely come back again will tell all my friends to come buy from you too!
May 13, 2020
Unprompted review
I still haven't received the item I…
I still haven't received the item I purchased. Based on other reviews I trust the item will be fine, its just the shipping times are insanely long. it has been running on 3 weeks now waiting for it with no update on tracking. Even with COVID, that's a little long. Especially considering I purchased other things shipped from China that have already been delivered. As another reviewer said if I had known it would take this long I would've tried somewhere else.
May 2, 2020
Unprompted review
Reply from Qstomize.com
Hello Sir we are sorry to hear you are disappointed.
Unfortunately we are not the postal service and there are delays nationwide that are not our fault. The postal service is even discussing going under bankruptcy because they are having so many problems.
During normal times delivery is usually under 2 weeks after ordering.
If the item is no good to you because it's arriving a little late you can send it back for a full refund and we will even pay for the shipping.
We apologize for the unfortunate experience and we wish you good health and will do whatever we can to make sure the item gets delivered to you quickly.
Do NOT order from this company.
Still waiting for my order that I placed on 1/30/20 and it is now 2/24/20 - DON'T ORDER FROM THIS COMPANY!
February 24, 2020
Unprompted review
Amazing Service!!!
i Had a fulfillment issue and it was resolved with a personal all from Chandler the company CEO. Wow! Thanks Qstomize!
February 13, 2020
Unprompted review
The worst experience ever
The worst experience ever. Item was supposed to arrive at least by today and checked tracking again and it still has the same information that was updated on 12/13. It is useless for tracking.
I contacted customer service and they do contact you within 24hrs but that's it. I was told they were going to check on my item and I have yet to hear back. I will never purchase from them again and if I could cancel and get a refund I would. This is ridiculous and can't be explained away. Tracking means nothing.
December 27, 2019
Unprompted review
Reply from Qstomize.com
hi Corrie
We checked your tracking and it says delivery January 2nd: https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903504356195886
We kindly ask you to edit your review as the tracking definitely shows a delivery date. We checked this tracking moments after you posted your negative review and did not understand why you left us a 1 star review when the tracking is working and shows an expected delivery date.
I really liked my airpod cases
I really liked my airpod cases but the printing was a little different than the preview on the website. I had to request a new airpod cases that will only arrive after Christmas.
December 26, 2019
Unprompted review
Reply from Qstomize.com
You are welcome Mia!
I ordered a custom sequin pillowcase…
I ordered a custom sequin pillowcase which turned out great! Purchased as a gift but really want to keep it. All communication was very prompt.
December 24, 2019
Unprompted review
Reply from Qstomize.com
You are welcome Doug!
been 17 days on my order and no
been 17 days on my order and no
updates on my order, have had a tracking number for 5 days but it has yet to update or be en route
December 20, 2019
Unprompted review
Reply from Qstomize.com
Hello sir
We are sorry you are disappointed with your purchase.
Please note holiday shipping times are longer than the rest of the year. We have rush shipping options for customers that require it. You ordered with up to 12 business days shipping time so we are not late with your order. We have checked your order and see your order is scheduled to be delivered to you on Wednesday.
Please contact us at support@qstomize.com assistance. We respond to all emails within 1 business day and work with each and every customer to find a solution if there is a problem.
WORST DELIVERY
WORST DELIVERY. THEY CHOOSE THE LOWEST DHL DELIVERY TYPE AND THEN IT TAKES MORE THAN 18 DAYS TO BE DELIVERED! STILL ORDER NOT RECEIVED! ORDERED ON THE 3RD OF THE MONTH, & NOW ITS "EXPECTED" TO BE DELIVERED ON THE 30TH.
December 18, 2019
Unprompted review
Reply from Qstomize.com
hi Khodor,
We apologize for the inconvenience. We wished you would have contacted us first before leaving this review. We can be reached at support@qstomize.com and answer all e-mails within 1 business day.
Please note during the holiday rush shipping is slower. Unfortunately some things are outside our control including customs control. We ship the fastest we can but we cannot make customs go faster than the country we ship to dictates.
We shipped to Canada and we have no control over Canada customs. We see your package is soon being cleared by Canada customs and then on the way to you.
Please use the for tracking and we hope you enjoy your order
Great products and great service!
Great products and great service!! Thank you for an easy process :)
December 14, 2019
Unprompted review
custom ipad pro case
Ordered custom ipad pro case. Ordering process was easy and the case came on time. The case looks great.
December 10, 2019
Unprompted review
Reply from Qstomize.com
you are very welcome!
Love the products
Love the products! Great customer support! The only place on the internet that you can customize everything.
5 stars!
December 9, 2019
Unprompted review
Reply from Qstomize.com
You are welcome Thank you very much
Custom T-shirt
Ordered a custom made Sequin T-shirt with a surprise photo to be sent to a friend in Canada as a gag gift. Quality and detail of the pic on the shirt, which was a thick Gildan t-shirt, at that, was unbelievable. They made it and shipped it in a day or two. A friend on FB said he is in the custom T-shirt biz, and he needs to step up his game. Kudos Qstomize. I'll be coming back for more shirts.
December 9, 2019
Unprompted review
Reply from Qstomize.com
you are welcome Liran
Easy to use website
Easy to use website. Fast shipping. Great products. Would highly recommend.
December 9, 2019
Unprompted review
Reply from Qstomize.com
you are welcome our valued customer
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