QTD Ltd- The Timber Specialists Reviews 

We bought QTD’s ThermoWood Ash cladding for our new home and paid an additional £788.04 including VAT for professional pre-oiling. We chose it specifically for its dark walnut appearance. Within approximately one to two weeks of installation, large areas had become significantly lighter and uneven in colour. The photographs show the difference between how it looked when installed and shortly afterwards.

Before ordering, QTD’s sales representative Joe advised us in writing that the cladding would only need re-oiling every few years. We relied on that advice when choosing the finish and paying for pre-oiling. QTD has since referred to re-oiling after 6–12 months, yet the appearance we paid for changed dramatically within weeks.

We raised the issue promptly and provided close-up and full-elevation photographs, plus an unused, unexposed offcut requested by director Chris Sidey. We also found other unused offcuts whose broad faces appeared to have no oil on either side. QTD disputes that any boards were supplied without the specified face being oiled.

When we first spoke to Christine in customer service, my clear recollection is that she said she was unhappy with how quickly the colour had changed and would not have expected it to happen so soon. QTD’s later written position was that the change was natural weathering caused by sunlight and UV exposure, and that it had found no defect.

QTD says it inspected our sample and its records. We asked whether the oil manufacturer had assessed the finish and requested the relevant pre-oiling records, but have received neither a manufacturer’s test report nor those records. QTD declined our request for a site visit and closed the complaint. We do not feel our concerns about the pre-oiled finish were properly resolved.

QTD supplied two tins of oil free of charge, which we acknowledge. That does not cover the labour and access needed to re-oil cladding across upper-storey elevations, and QTD has refused to contribute to those costs. At our meeting, my recollection is that Chris suggested using a ladder instead of scaffolding. That raised serious concerns for us given the extent and height of the work; we would expect a competent contractor to assess suitable access.

We found QTD’s handling of our complaint dismissive and Chris’s manner defensive and aggressive when we tried to discuss a fair solution. We asked QTD to resolve this directly, including refunding the pre-oiling charge, but it closed the complaint without agreeing to a remedy and said we could pursue an independent route.

This has been an extremely disappointing experience. We intend to seek independent advice about our options and will update this review if there is a substantive development. Based on our experience, we cannot recommend QTD and would advise others to stay well clear.

We used QTD ThermoChar Wildfire on a cabin cladding project. It’s a wonderful timber to use - dead straight and top quality. QTD delivers on all levels and I’ll be using their cladding again soon

100% natural ThermoWood Qbriquetts, certainly not as advertised. One trial pack on our wood burner lasted 90 mins! Based on the equivalent sustainable kiln dried logs at £1 a log which offers 6 hours burn time. Yet again misleading scam, won’t be buying again.

We used QTD for our cladding on our home and found the product and service to be great. We chose the Iroko range which was good value, walked through the whole process and what was needed. Lead time was quoted 8 weeks, and we received it at 12 weeks but was called to explain the hold-up and issues out of their control which we seemed fair.
Would recommend to anyone.

We wouldn’t hesitate to recommend QTD Ltd.
The charred timber we have used on our new build home looks fabulous and has given us a great contemporary and long lasting finish.
The service we received throughout the two years it has taken us to complete our build has been brilliant. All staff have been extremely helpful with technical help and storage during the covid period when building work fell behind .
A perfect experience .
Sue

The briquettes light easily and give off vast amounts of heat. There are some issues about packaging and delivery though so one star less

we bought Trespa Pura NFC® Composite Cladding to finish the front of our house.

QTD did a fantastic job of getting the required items within the agreed timescales.
they were always available to answer any questions.
I would definitely recommend QTD for their quality of service.

We have been very impressed with the customer service provided by QTD. They have been very helpful in terms of selecting the correct product and giving relevant advice. Keeping us informed on the ordering process and timeframes and also storing our product until we are in a position to receive it. The team at QTD are very professional and responsive. Would recommend them.

Excellent service from day 1! Extremely helpful and professional, answered all of my questions and queries with expert knowledge and the products are just as amazing as those who sell them! Thankyou again!

I purchased nearly 50 sqm of IPE decking some years ago and have been regularly purchasing cleaning and maintenance products from QTD ever since. I've always found them to be extremely helpful whenever I wanted advise and their products are superb...I can highly recommend them.

All staff were helpful and advice on the products and quantities needed was very good. Ordering was easy and the product received was exactly as described. There was some damage but the pieces of wood were replaced quickly.

Strong customer service and great product. We have been pleased with all purchases. Lead times and delivery dates are communicated quickly. Both Thermawood Ash decking and cladding has been easy to work with and a very good quality.

Extremely happy with QTD Ltd from start to finish - from friendly professional service to top quality product delivery - would definitely recommend. 100% happy!

We have just started to work with QTD as a trade supplier at Cedar Nursery, Cobham with featured products displayed on the oak barn including thermowood decking, thermowood cladding and 3D wall panels.
It's a pleasure to deal with QTD, the staff are always helpful, deliveries reliable, quality excellent - looking forward our future dealings!

An excellent experience from start to finish. The sales team were so helpful when answering my many questions, as this was my first renovation project, I was overwhelmed with the cladding options available. The sales team helped me choose the perfect product for my home. Their knowledge and expertise blew me away, just as much as the amazing quality of the timber I received! I couldn't recommend QTD Ltd enough. I absolutely love the way my cladding looks, and my neighbours/passersby are always complimenting the finished look! So thank you QTD!

I bought 14 m2 of ThermoWood Iroko Hardwood Cladding from QTD. Fantastic product and equally good advice and service from the team at QTD. Best, Pete

Superb! I have used QTD a number of times now for decking for clients....cannot praise them enough. Product range, price and quality is excellent, communication and Customer Service second to none...as a Landscaper I find their knowledge and advice invaluable and it seems they are always willing to go that ‘extra mile’ to help you out.

Excellent service as always. The guys helped us out with our gate cladding samples and materials.
Can not fault them!

QTD were excellent with all of the staff knowledgable and friendly. No hard sell and we went to see them on about 8 occasions until we purchased our Ash cladding for the front of the house. Really impressed and great to deal with a family run business who put the client first.
Wayne

Qtd is a great supplier and we are working with them many years. Great quality products and always helpful with our new projects.