Quad Warehouse Reviews 635

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 378 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, highlighting the punctuality and helpfulness of the delivery staff, who often go above and beyond to ensure a smooth and discreet delivery. Many consumers are also very satisfied with the products, describing them as high quality and exactly as advertised, leading to happy recipients. The overall service, from online purchasing to communication, is consistently described as fantastic and efficient. However, some people were dissatisfied with the quality of certain products, reporting issues such as damaged parts upon arrival, quick wear and tear, or items not performing as expected. A few other people also felt that the after-sales service was unhelpful or slow in resolving problems, particularly concerning replacement parts or faulty items.

What people talk about most

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the speed of delivery, with... See more

Product

Users describe positive interactions with product. Many customers are very happy with their quad bikes and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Service

People report positive experiences with service. Customers frequently praise the excellent and quick service,... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the quality, noting products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughters Quad arrived on time, delivered by Billy who was excellent, messaged to make sure all clear to unload before for my little one didn’t see her Christmas present. Fantastic company, great s... See more

Rated 5 out of 5 stars

Great service, bike is brilliant, I got mine built up by quad warehouse, extremely quick turnaround from ordering to receiving the goods too. They also have an array of spare parts if ever required. W... See more

Rated 5 out of 5 stars

Great experience from buying online to recieving my delivery. I found it worthwhile paying the extra to recieve the bike fully built. My son is super excited to go out on christmas day. Delivery was... See more

Rated 5 out of 5 stars

Super fast Delivery and ordering process was easy! Stunning bike (70cc BRZ) and will definitely be ordering again soon, this is my second purchase at quad bike warehouse. A nice gentleman called R... See more


Company details

  1. Motorcycle Shop
  2. ATV Dealer
  3. Bicycle Store
  4. Children's Store
  5. Children's Toys Store
  6. Toy Store

Written by the company

Quad-Warehouse is the leading retailer of Quad and Dirt Bikes. Our mission is to provide quality, brand new, quad bikes to the UK and Europe. Based in the heart of beautiful Derbyshire, Quad-Warehouse stock over 1000 quad & dirt bikes at any one time. We also have many dealers over the UK & Ireland. You’ll find our unbeatable knowledge and experience invaluable to help you choose the correct quad or dirt bike for you, making purchasing a breeze. We are on hand to provide you with any information you may require. Not only do we stock quad bikes here at our Derbyshire warehouse we are also a large stockist of quad spares and parts. Quad-Warehouse first appeared in the UK in the early 2000s. From us talking directly to the factory, and working exclusively with our tried and tested suppliers. You won't find better two or four wheeled vehicles any where else. We guarantee you a great service. Where will your adventure start?!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

635 reviews

5-star
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1-star

Replied to 30% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 1 out of 5 stars

Ordered a bike was told it was sent out…

Ordered a bike was told it was sent out to then come to realize it was not sent out at all after speaking to the company that Tristan had mentioned had my product then was told BS lies on how another person had ordered the same bike and there was mix up have the whole thing recorded on my phone do not buy from this company also the bike it self is so cheap brakes rub against the disc brakes battery is absolutely terrible had the bike out no more then 30 minuets on the lowest speed section for it to then die after being fully charged also payed for express delivery to then be told by the delivery company it was put down as a standard delivery

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

11/10 for customer service and bikes

11/10 for customer service and bikes! Highly recommend this company had many bikes and quads from them wouldn’t go anywhere else The owner is a very REASONABLE guy and gets things sorted quickly and always very helpful thanks again

January 12, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing friendly company

Amazing friendly company

I brought a brz for son they was so helpful answering my questions as a first time buyer not knowing what to buy even down to the delivery of the bike the man helped me in the garage with the bike

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

You guys did fantastic

You guys did fantastic, communication to the actual goods looked amazing and well prepped.
DPD were a pain but you guys were incredibly supportive and got things sorted.

December 30, 2025
Rated 5 out of 5 stars

Very helpful very good customer support…

Very helpful very good customer support received item on the day I was told I was informed when the item was collected. I’m yet to open the box but for now overall very very good I recommend quad warehouse to anyone.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

We purchased a BRZ for junaid for…

We purchased a BRZ for junaid for Christmas he’s absolutely loving it brilliant bike..this company was amazing from start to finish also got the bike built up for us within a couple of days for collection.we would highley recommend this company.see you in a couple of months my little one picked a bike for his birthday 👍

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company!

I have to say, this company was a pleasure to deal with, very efficient and cost effective. I purchased a BRZ 110, it was delivered in 48 hours to south wales.

December 22, 2025
Unprompted review
Rated 5 out of 5 stars

125 petrol quads

Bought two 125 petrol quads for my daughters Christmas and can not fault anything from start to finish. Bikes arrived safely and well packaged got one of them going and had a slight issue with the second... And that was down to my own fault, lack of experience. The help I got was second to none as they were helping me on Christmas day which was amazing. Anyway both bikes going great kids love them I love them, so thank you very much Quad Warehouse.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a 70cc bike and a 110cc quad…

Ordered a 70cc bike and a 110cc quad for my boys Christmas. Both arrived in glasgow after 3 or 4 days delivered by Jordon who was more than helpful with updates etc. Wanted to wait until the boys used them before writing a review. Brilliant kit for the money, both great fits for my 10 and 7 year old. Recommended to my brother who also bought a quad for his son.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great service by the driver Billy

Great service by the driver Billy, let me know hes eta and turned up bang on time. Was really chatty and friendly and also had the patience to wait while I tested the quad bike out. Top ratings Billy lad 👍

December 24, 2025
Unprompted review
Rated 3 out of 5 stars

Needs better customer service

Purchased a dirt bike for Xmas for my son and arrived fine, built the bike to find one brake didn’t work so they agreed to swap it over, I did upgrade the bike so it lasts my son longer, I was told over a period of a week it was getting delivered on a certain day and didn’t arrive, was told it would be next day and again didn’t arrive, I was told 4 different delivery dates by the owner, He kept ignoring my calls & texts aswell, Billy delivered my item on Xmas eve and he was a lovely guy, kept me informed of arrival time etc.

December 24, 2025
Unprompted review
Quad Warehouse logo

Reply from Quad Warehouse

Hi Laura

Thanks for the feedback and sorry to see you had a few issues, however on receipt of the bike back, the front caliper wasn't attached to the bike meaning you had not completed the assembly process correctly. We still as a gesture of goodwill and without seeing the bike, sent out a new upgraded more expensive bike for you. We are glad you are sorted your son is loving his bike.

Kind Regards
Quad Warehouse

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