Quality Air Duct Cleaners Reviews 310

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, punctuality, and thoroughness in their work. Many people highlight the excellent service, noting that technicians are great communicators, explain everything clearly, and are mindful of the home. The service often includes before and after views of the work, and many consumers express their intention to use the company again. However, some people mentioned issues where drapes were not put back and a lint vent was loosened and not reattached, requiring them to fix it themselves. A few other people also felt that the dryer vent was only cleaned from the outside or was skipped entirely.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, punctuality, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great work by Josh and his helper. They were great communicators and professional. They provided service with-a-smile and thanked me. They offered before and after view of duct work. Very happy.

Rated 5 out of 5 stars

I recently hired Quality Air Duct Cleaners to service the air ducts in my home, and I am extremely satisfied with their work. The team was punctual, professional, and very thorough in their cleaning.... See more

Rated 5 out of 5 stars

I would definitely use them again! They were prompt, explained everything they were doing before they did the work, were careful with their equipment around my furniture and floors and did a thorough... See more

Rated 5 out of 5 stars

Josh and Alex made are cleaning a breeze cleaned all vents dryer vent also. Showed photos of all before and after and let us know how often job should be done. Thank you completely professional give t... See more


Company details

  1. Construction & Manufacturing

Information provided by various external sources

The Quality Air story began over 27 years ago in Lombard, IL. In 1991, we started a small company with just 6 people and a simple concept: offer air duct and dryer vent cleaning with the very best customer service in the industry. This turned out to be exactly what our customers wanted and needed. We grew rapidly into a fleet of trucks and a large staff of experienced technicians. What hasn’t changed are our values of personalized service and outstanding workmanship. We treat every customer like our very own family, with their safety and health being our top priority. Today, Quality Air is based in Elmhurst, IL and continues to build on our reputation of great service and dedication to customers. We are also proud to be a veteran-owned company that’s passionately dedicated to our employees, affiliates and customers. Experience the Quality Air difference!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

310 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Josh and Alex made are cleaning a…

Josh and Alex made are cleaning a breeze cleaned all vents dryer vent also. Showed photos of all before and after and let us know how often job should be done. Thank you completely professional give that team a raise thanks so much Tim

May 30, 2026
Rated 5 out of 5 stars

Showed up on time as scheduled

Showed up on time as scheduled, cleaned our vents and dryer ducts. showed us before and after pics even cleaned up after himself. They did a great job and i would use them again. hvac and dryer even seem to be working more efficiantly.

March 3, 2026
Rated 5 out of 5 stars

Great all-round experience

The technician arrived on time and knew what he was doing. I had never had my air ducts cleaned before and now I'm glad I did. Technician was personable and explained everything.

February 18, 2026
Rated 2 out of 5 stars

Lack of follow-through.

One of the cleaning crew took down a set of drapes and did not put it back when they left. He also loosened a lint vent connected to our clothes dryer and did not reattach it when they left.

January 21, 2026
Rated 5 out of 5 stars

Great service!

I would definitely use them again! They were prompt, explained everything they were doing before they did the work, were careful with their equipment around my furniture and floors and did a thorough job!

January 13, 2026
Rated 3 out of 5 stars

Mixed results

Friendly crew... I've never had duct and dryer cleaning done before ... first time. Moving my daughter into a house and thought it should be done. I think they did an ok job. Two issues I had: 1) in one bedroom they did not remove floor register and clean that duct. It was tricky to remove that duct but instead of reporting the issue to me ... they just skipped it. Had to clean that duct later myself. 2) dryer vent only cleaned from outside. I thought they would have pulled the dryer out and cleaned the vent from inside too. There was a lot of lint untouched where vent meets dryer. I don't think the did anything from the inside. So who knows how much of the dryer vent got cleaned.Somewhat disappointed. I was very busy with other tasks and did not think I had to supervise them .. but I should have.

January 12, 2026
Rated 5 out of 5 stars

Great service

The technician was prompt, courteous and mindful of the home. He worked hard and did a nice job. I highly recommend this company

November 10, 2025

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