Quality Bath Reviews 259

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, attentiveness, and extensive product knowledge, making the shopping experience smooth and manageable. Many people highlight the outstanding customer service, noting quick responses, personalized assistance, and a willingness to go above and beyond to resolve issues. The quality of the products and the overall service are frequently described as excellent, with consumers appreciating the efficiency and ease of their interactions. However, some customers also noted dissatisfaction with their recent experiences, particularly regarding the company's policies compared to competitors and issues with damaged items upon delivery, despite timely reporting.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness, professionalism,... See more

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the outstanding quality of... See more

Service

Customers had positive experiences with service. Many reviewers praise the exceptional and attentive service,... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First off, Quality Bath’s prices beat Ferguson’s, and second, when we had an issue with our tub, they took care of communication with the vendor (Thank you Adina), which helped us tremendously. Top no... See more

Rated 5 out of 5 stars

I was fortunate to have Akiva as my Sales rep who meticulously helped me add the long list of needed items to my cart after discussing the pros and cons of the available options. I am extremely satisf... See more

Rated 5 out of 5 stars

Quality Bath consistently provides excellent products and service alike. They employees communicate quickly and well. Here, when I realized that a product I ordered had a long lead time, Tziporah mo... See more

Rated 5 out of 5 stars

Dov was great to work with. I appreciate him taking the extra time to call after an order I placed looked incomplete. He was attentive and thoughtful without being pushy. I will certainly look to Q... See more


Company details

  1. Home & Garden

Written by the company

QualityBath offers thousands of luxury bath vanities and kitchen & bath products for the home. We also sell faucets, sinks, tubs and whirlpools. We carry all major companies at discounted prices. We also feature how-to articles to help your renovating ...


Contact info

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Quality Bath is truly quality

Quality Bath is truly quality. I recently completed a new home. They were the most responsive of all vendors I used. Their knowledge and suggestions are excellent. The prices are surprisingly competitive. They responded to one small issue with a part that was missing from a box and were incredibly effective in obtaining replacement and caring about the follow up.

July 23, 2024
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Rated 5 out of 5 stars

I placed my order with Aron who was…

I placed my order with Aron who was pleasant, very efficient and knowledgeable. He sent me all the paperwork very quickly and kept me updated about shipping and tracking. When I called about the order he made me feel as though my question was welcome and he was able to access the order easily, and answered my question much to my satisfaction. I would definitely work with him again.

July 3, 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service. Akiva was super helpful in finding the right products that could meet my delivery timeline and at a good price. Thanks for the great customer experience.

July 12, 2024
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Rated 5 out of 5 stars

great experience

I worked with Dina on a house renovation project, so far has ordered plumbing fixtures for kitchen and bathrooms. She has always been responsive and efficient, great experience!

June 13, 2024
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Rated 5 out of 5 stars

Easy process


Prompt and professional response,clear and organized website.Good communication from Avika.

June 21, 2024
Unprompted review
Rated 5 out of 5 stars

Aron has been so professional & helpful…

Aron has been so professional & helpful throughout our renovation & assisting us to purchase & pick the right plumbing fixtures for our project! I cannot thank him enough for his timeliness assistance! You rock Aron!
Appreciate all your service!

June 7, 2024
Unprompted review
Rated 5 out of 5 stars

Love this company!

The products ship quickly enough and the customer service dept is super friendly. They are easily accessible and really go above and beyond with making sure you're a satisfied and knowledgeable customer with the products you chose.
Loooooove my faucets!!!
Thanks Aron & Layla! :)
I will alway go to this site before any other when choosing such products.

June 1, 2024
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Rated 5 out of 5 stars

I've purchased luxury plumbing products…

I've purchased luxury plumbing products from Quality Bath countless times over the past seven years. I've had a dedicates sales person (Josh) for the entire period. When I call, they answer their phones. When I have to make product selections, they provide sound advice. They know their products. There prices are fair. There customer service is second to none. I can not say enough good things about Quality Bath, the products they represent, their sales team, their customer service team, their prices and their logistics. Five Stars for Sure!!!

June 19, 2024
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Rated 5 out of 5 stars

Dov is a great asset to Quality Bath

I have had many interactions with Dov over the past several years while working on various construction projects. He is always very helpful and attentive. He ensures that my orders, often very extensive, are complete and that I am not overlooking anything. I value his opinion and have been grateful for the time he has saved me.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Akiva was so helpful - quick response on lead time and pricing. Another retailer said this product was out of stock but Akiva was able to get it. Arrived quickly.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

by far the most seamless experience with any salesperson I have ever had

Dov was so efficient and effective I will never shop anywhere else. He helped me so quickly and solved all my issues was lovely on the phone and so knowledgeable. Pulled up my order via my phone number. And was able to get my parts out for next day shipping. I buy from hundreds of vendors constantly this was by far the most seamless experience with any salesperson I have ever had. Thank you Dov!

June 18, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer attention and competitive pricing & quality…

Quality Bath has always given me excellent customer service and support. To find a company whose customer service and attention match their competitive pricing is almost impossible in our new “post-Covid” world.
From technical questions to general shipping/returns or exchanges, they expedite and answer anything they can to help you.

Aron was my sales rep this latest purchase and he was very quick to expedite my order and follow up to see if I had any other questions. I so appreciate feeling valued and comfortable ordering from them.

Thank you again Aron, and thank you Quality Bath.

June 17, 2024
Unprompted review
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