Very impressed with not only the goods I`ve bought, but also the service from the staff. For my first order, there was a bit of a mix up with 2 items, but this was rectified very quickly indeed - ve... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered several items, among them a 10 kilo bag of Basmati rice. Parcel arrived in good time. But on opening I discovered the plastic bag containing the rice had split badly, spilling much of the ric... See more
I had the unfortunate experience of buying from this retailer. There were several items missing from delivery, when asked to refund they didn't, simply ignored emails. Currently matter with credit ca... See more
Company replied
It was a challenging experience as you are not advised of delivery date, just informed by email a couple of hours prior to delivery, which makes it difficult to plan any day. Items were delivered six... See more
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great quality and quick delivery
great variety of products and quick delivery. The order was packaged well, in fact the fresh methi and bay leaves came in a chiller pack and were really good.

Reply from Quality Foods Online
It has good service but little bit…
It has good service but little bit expensive for doing online order and get delivered

Reply from Quality Foods Online
Brilliant service fast delivery and…
Brilliant service fast delivery and great packaging all arrived perfect

Reply from Quality Foods Online
Was sent the wrong item when queried…
Was sent the wrong item when queried was told item ordered not in stock. Specifically had ticked the box no substitute. It cost me the delivery cost plus payment for incorrect item. Was refunded 1.26!

Reply from Quality Foods Online
Awesome Experience and variety of products
Awesome Experience.
Great range/variety of foods and vegetables.
Reasonable price.
Packaged and delivered very well.
However one issue with tracking. Does not display the estimated time of delivery on checkout. It only appears when the product is shipped.

Reply from Quality Foods Online
Easy ordering and quick shipping…
Easy ordering and quick shipping delivery. I am a regular online customer who purchases from QF. Good service.

Reply from Quality Foods Online
GREAT SERVICE & FRESH VEGETABLES
I have never thought buying groceries will be this much easier and the vegetables were so fresh. Although 2 items went out of stock and I wasn’t notified until I contacted the customer service but they refunded me for those items. I will definitely recommend this company and will use it in the future.

Reply from Quality Foods Online
Excellent service
Excellent service, great products, well packaged parcel, competitive prices and delivered on time.

Reply from Quality Foods Online
Horrendous Experience.
Horrendous Experience.
Placed my order on the 5th March, received order confirmation immediately and that was it.
Messaged them via the Contact Us form asking for an estimated dispatch and received an email saying some of the items were cancelled, no mention of what and no refund amount either. No mention of the status of the remaining items.
Refund time 10-13 days.
Would never shop with you again.

Reply from Quality Foods Online
Quick dispatch followed by good…
Quick dispatch followed by good tracking info from the courier DHL.

Reply from Quality Foods Online
From the time I placed the order to…
From the time I placed the order to reviving my order I can say I got excellent customer service & received excellent quality goods delivered on time by DHL who were also excellent. Please keep using DHL for your delivery and just keep up the quality of service & I will definitely be back.

Reply from Quality Foods Online
Well Done Quality on your delivery and…
Well Done Quality on your delivery and i am very impressed with the packaging and how the goods arrived.

Reply from Quality Foods Online
2nd order from this great company
2nd order from this great company, I placed my order for Karak unsweetened tea and as soon as I had paid an email was received to thank me for my order with an order number and an approximate
date of when I would receive my Karak tea right to my front door.. top notch honest company to deal with, Quick Delivery, What More Could Anybody Ask For, oops there is one thing, keep an eye out for special deals that can be had every now n then, could save you between 5 and 10% which is Even More of an Incentive to buy from a company that you can trust.

Reply from Quality Foods Online
Will definitely use Quality Foods again
Everything arrived very promptly which was the day after I placed my order. Fresh produce, the curry leaves looked just picked. Definitely use again.

Reply from Quality Foods Online
Fast delivery
Fast delivery , good packaging , love to use this service again ,

Reply from Quality Foods Online
I made an order for fresh produce am very pleased with the service.
I made an order for fresh produce and waited expectantly for its arrival. Some days later I received an email asking me to provide a review regarding my order. I responded that I had not received my order! Within 24hours my order had arrived, beautifully packaged with excellent quality fresh fruit. It contained an apology and a complementary packet of chocolate.
Sometimes a new order from a new customer might go astray but this company goes out of its way to put things right. I have received subsequent orders without any further problems so feel able to rate my experience with 5 stars!!!

Reply from Quality Foods Online
products ordered and promptly delivered…
products ordered and promptly delivered and well packed i shall use again

Reply from Quality Foods Online
The great online shop with the amazing…
The great online shop with the amazing foods in fair price. Highly recommended.

Reply from Quality Foods Online
First class service and quality
Very pleased with my goods especially the care given to the fresh foods to ensure they arrived in the freshest condition.

Reply from Quality Foods Online
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






