Quarq Reviews 601

I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the readings were way off. Emailed the diagnostics to quarq and they told me that it would need to be sent in. From the time I sent it till the time it was back in my hands was 7 days. Amazing!

Can't fault their response but...
Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all I needed to do was try a different ant+ dongle, really simple but nearly binned a few hundred £ of crank for lack of help!

I bought a DZero PM just over 2 years ago.
PM spider integrated into a SRAM Red crankset.
Super reliable up until it just died as I was cycling along.
Phoned Quarq customer service and went through a few tests.
Very polite guy confirmed that it was dead.
Appreciated that it was out of warranty but thought they might be able to repair it or offer to replace the spider element at cost- No, no help or support whatsoever for an expensive bit of kit that had seen light careful use.
Basically throw it away, zip all product support offered.
Very disappointed.

Customer service was excellent and the team helped me order and revive everything in a timely manner. Love my new set up.

Order received in a timely fashion. Well done!

Quick on service online orders and quality packaging. It's like going to the PRO's. Excellent , no complains from me.

Just bought my third Quarq powermeter. Always excellent customer service and a great product. I wouldn't keep buying them if they weren't.

Shipped the correct product and shipped it fast. The hub key for PowerTap works well. For the $10 price tag, just include it with any new hub please. Battery replacement is easy.

The people battery covers should be made with a harder material so they don't deform so easily. The is also pretty high for them. The pedals are fine but i am concerned that they will be discontinued one day and i wont have a cleat

Good stuff! Thank you very much.

Arrived as promised and set up easy and fast as taking off and on a set of pedals

Alex Miller was extremely helpful. He made the exchange of my crank arms and spider very easy. His suggestions and help solved my dilemma. His service is some of the best I have ever received. Thank you!

Amazing product! Very nice to be able to use any wheels and still have a practical number to workout with.

Smooth transaction, fast shipping and great value.

They answered my questions promptly and provided excellent service!