Quartzily Reviews 

135
•
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

DO NOT ORDER FROM THIS STORE. THEY USE THE CHEAPEST COURIER SERVICE- PFL(Read their reviews. Shocking!) and once they say they have sent the item, they will handball you to a courier that doesn't resp... See more

Rated 1 out of 5 stars

Ordered baseball then hours later canceled. charged me 10% cancellation fee $2.98, absurd. how they nake their money. On top of that they billed some bogus International Service Assessment Fee .99... See more

Rated 1 out of 5 stars

I ordered music box for my wife and received email on December 3rd that order had shipped. Tracking number with USPA shows date of December 3rd with USPS waiting item. That was now nearly two weeks ag... See more

Company replied

Rated 2 out of 5 stars

The music box arrived with no visual damage to the packaging. I unwrapped and the wooden box was in excellent condition. I opened the box to immediately notice that the music box comb was damaged. Th... See more

Company replied

Company details

  1. Events & Entertainment

Information provided by various external sources

Embark on an exciting journey of gift hunting! Our engraved wooden quart is the perfect gifts for your friends and family.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

135 reviews

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1.3

All reviews

(135)

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Rated 1 out of 5 stars

Ordered dad to son wallet but got a mom…bad experience

Ordered dad to son wallet but got a mom to son wallet. When I contacted them they said that’s what I ordered and basically tough sh!t. Ruined my sons Christmas

December 21, 2019
Unprompted review
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Reply from Quartzily

Dear Justin, we terribly apologized for the inconvenience. This should be our agent's lack of efficient support and we've reviewed the conversation. I already sent a private message regarding the replacement, please help us check.

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Rated 1 out of 5 stars

Unethical and terrible experience

Unethical and terrible experience, crooks! They take your money, say they have no record of the order. Tell you to make sure you order from their website (I did) Tell you to check your bank (paid via PayPal) This was supposed to be a gift for my husband to be. We are getting married in 2 weeks. Buyer beware!

December 20, 2019
Unprompted review
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Reply from Quartzily

Dear Lisa, I'm so sorry for our agent's lack of knowledge about navigating your order. It should be from our other store which used the same payment information with Quartzily. We already sent you a private message, please kindly check.

Rated 1 out of 5 stars

TERRIBLE

I wish I would of read the reviews before we ordered the music box. Extremely cheaply made. Very poor quality for the money. Now we have to go out and get our granddaughter a REAL Christmas gift. I agree. This company doesn't even deserve ONE star.

L. Simplot

I wish we would of read the reviews before buying this cheaply made, poor quality music box. What a rip off. Now we have to go get our granddaughter a REAL Christmas gift.

Should be ASHAMED of yourselves to market such trash.

Ron S.

December 20, 2019
Unprompted review
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Reply from Quartzily

Dear Ron, thank you for your time to write the review. We appreciate all of them though it's a good or a negative one. This constructive feedback makes us learn and grow. We hope that we could serve you better in the future.

Rated 1 out of 5 stars

Would have given zero stars

Would have given zero stars, but not an option. Horrible delays in shipping. Ordered over a month ago for Christmas, still not here. BUYER BEWARE!!!!!

December 19, 2019
Unprompted review
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Reply from Quartzily

Dear Debra, we are trying every day to improve the shipping service and on rare occasions, the packages couldn't arrive in time due to the shipping company's overload of packages. Your order has been delivered, please help us check.

Rated 1 out of 5 stars

Don’t ORDER from this company

Don’t ORDER from this company. I placed an order yesterday and I cancelled after a few hours (they state that you can cancel within 24 hours and there is a 10% charge). Just now I received a message that the order was shipped. No phone number to talk to any one and unfortunately I checked reviews for them just now. Tried to reach them 3 times.

December 19, 2019
Unprompted review
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Reply from Quartzily

Dear Ioanna, we are sorry for the experience but we'd like to state that the email you received was sent mistakenly by our system and your order was indeed canceled. We did not process it or ship it out. Also, the refund was also issued successfully. Please kindly help us check.

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Rated 1 out of 5 stars

I ordered a basketball from this place…

I ordered a basketball from this place they took my money I never got my item I sent them a couple text messages they send me back a generic text message I wouldn’t do business with them if they were the last people on the earth

December 17, 2019
Unprompted review
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Reply from Quartzily

Dear Customer,
We apologize to you that this time we couldn't serve you with our best. Please give us your order information so that we could help you check it out.

Rated 1 out of 5 stars

Do not order from this company unless…

Do not order from this company unless you plan on waiting forever not being able to track your package not being able to talk to someone on the phone and being completely completely dissatisfied! I know I am the biggest mistake of my life maybe the second!!!!
I will never order from this company ever again it miss my daughter’s birthday now it looks like it probably will miss Christmas still can’t track it and I ordered in the end of November! Next will be the Better Business Bureau this is ridiculous and I want my money back!!!!!!

December 17, 2019
Unprompted review
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Reply from Quartzily

Dear James, we've sent a private message to you and would like to apologize for all of the inconvenience. Please kindly check it.

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY. PLACED ORDER 11/30 STILL HAVE NOT RECEIVED . GAVE ME A USELESS TRACK NUMBER WHICH ONLY STATES SHIPPED AWAITING ON ITEM DEC 3rd. TRACKING STILL HAS NOT UPDATED. JUST SAW EVERYONES REVIEWS NOW. LOOKS
LIKE EVERYONE IS IN THE SAME POSITION. EITHER THEY DID NOT GET ITEM OR DID AND ITEM RECEIVED IS NOT SAME QUALITY AS ADVERTISED. EMAILED NUMEROUS TIMES ABOUT ORDER AND GOT THE SAME ANSWERS OVER AND OVER. I HAVE SINCE FILED A DISPUTE. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES RIPPING PEOPLE OFF WITH THEIR HARD EARNED MONEY.

December 17, 2019
Unprompted review
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Reply from Quartzily

Dear J, we are saddened to hear about this, it's not the kind of experience our customers deserve to have. Please kindly check the message we sent.

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Rated 1 out of 5 stars

SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…

SUCK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NEVER RECEIVED THIS PIECE OF JUNK
CANT GET HOLD OF ANYONE.
STAY AWAY

December 17, 2019
Unprompted review
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Reply from Quartzily

Dear Chris, we are saddened to hear about this, it's not the kind of experience our customers deserve to have. Please kindly check the message we sent.

Rated 1 out of 5 stars

I don't know what to rate them

I don't know what to rate them, because I still have not received any information since ordering, no responses to my inquiries, nothing. I order 12/2/19 and have yet to hear anything.

December 16, 2019
Unprompted review
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Reply from Quartzily

Dear Ken, we are saddened to hear about this, it's not the kind of experience our customers deserve to have. Please kindly check the message we sent.

Rated 1 out of 5 stars

So disappointed

So disappointed, the script can barely been seen.
Never buy this

December 16, 2019
Unprompted review
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Reply from Quartzily

Dear Cheryl, we already sent a new follow up message. Please kindly check it.

Rated 1 out of 5 stars

The music box comb is defective

The music box comb is defective, the box plays off tube because the crank skips and it sounds terrible. I need a refund, or replacement.

December 14, 2019
Unprompted review
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Reply from Quartzily

Dear Steve, we are saddened to hear about this, it's not the kind of experience our customers deserve to have. Please kindly check the message we sent.

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Rated 2 out of 5 stars

Defective music box comb

The music box arrived with no visual damage to the packaging. I unwrapped and the wooden box was in excellent condition. I opened the box to immediately notice that the music box comb was damaged. The song did not play as designed.
I reached out to customer service and have exchanged several emails. Awaiting a refund or replacement.

December 13, 2019
Unprompted review
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Reply from Quartzily

Dear Jimmy, we are terribly sorry for the inconvenience. The replacement has been processed, you will receive the new tracking for replacement very soon.

Rated 1 out of 5 stars

I ordered music box for my wife and…

I ordered music box for my wife and received email on December 3rd that order had shipped. Tracking number with USPA shows date of December 3rd with USPS waiting item. That was now nearly two weeks ago and as yet still no update on progress. I keep being told order has shipped and please wait few more days for it to arrive. Apparently this is typical of this outfit, according to reviews I read after I started having issues, instead of checking out before ordering. DO NOT ORDER FROM THIS COMPANY!!!!

December 13, 2019
Unprompted review
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Reply from Quartzily

Dear Edward, we're terribly sorry for the inconvenience that the delay might have caused to you. We already sent you a message with the compensating action, please kindly check.

Rated 1 out of 5 stars

I ordered the You are my Sunshine music…

I ordered the You are my Sunshine music box for my Daughter's Birthday in October, her birthday being in Nov. Just rec'd it. What a joke! I pd $35 for a dollhouse toy wooden box. Didn't open had no engraving on it just a little wind up crank! This is NOT what was advertised! I think I deserve a refund & I WILL be contacting the BBB. Please people do not order from this company!

December 11, 2019
Unprompted review
Rated 1 out of 5 stars

I wish I had checked the reviews before…

I wish I had checked the reviews before I ordered from this company! Finally received my daughter blanket and I received it with half of the print missing!!! I want a refund or replacement!!!

December 10, 2019
Unprompted review
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Reply from Quartzily

Dear Barbara, we are truly sorry to hear that. Please check our message box for better support.

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Rated 1 out of 5 stars

Do not order from this company

I wouldn't even give 1 star if it wouldn't let you write a review without one. They deserve zero stars. Paid through PayPal in November for the mother/daughter moonlight for a Christmas gift for my daughter. Never received any updates on shipping, etc. When I contacted quartzily with a transaction number and invoice number they said they have no record of my order, but yet, have had the money since November. They marked my issue as resolved. I have not received what I ordered and they took my money and conveniently have no record of my order and their customer service isn't worth anything. I've reported them to the BBB, will never order from them again, have made sure everyone I know doesn't order from them, filed a complaint through PayPal and next step is the news to expose them for the crooks they are. Do not order anything from these people and feel you are secure by paying through PayPal.

December 9, 2019
Unprompted review
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Reply from Quartzily

Dear Heather, your order was actually from another store which used the same payment information. The agent in charge already contacted you via your email, please kindly check it.

Rated 1 out of 5 stars

i order the card wallet for my husband…

i order the card wallet for my husband never got a order number and the tracking number when I put it in says no good there is no numbers reach them haven't heard anything thur my email its very unprofessional I will never order again

December 7, 2019
Unprompted review
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Reply from Quartzily

Dear Valerie Hill, your order was delivered on Dec 7. May I ask if you have received your order? Please feel free to reach out to us at contact@quartzily.com

Rated 1 out of 5 stars

Carefully Read the Real Reviews

Carefully reading through the Reviews, it became Clear that the Real Reviews were 2-Stars or less. Fake 5-Star ratings are obvious, sound the same and look like they are company generated or paid for reviews. Thank Gawd I read the accurate REAL LOW Reviews – they spared me from parting with $120 FOR 3 of the 'Dad-to-Son' wallets. This is often the case w/Facebook mass-sellers which use bots, generic replies, and circular Customer Care gimics to frustrate clients into giving-up. FACEBOOK NEEDS TO DO A BETTER JOB OF WEEDING THESE OFFERINGS FROM ITS SITE.

December 7, 2019
Unprompted review
Quartzily logo

Reply from Quartzily

Dear Eric, we would appreciate if you could provide us your order information so that we could inspect your circumstances through e-mail contact@quartzily.com.

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