Quaytickets (The Lowry Centre Ltd) Reviews 

Four times we tried to buy tickets. 3 different cards (all with adequate credit), two people - and 4 times it failed without giving a reason. One email and a long phone call later we found out why.

Their crap systems decided that our address had "format issues"! Yup, their systems couldn't accept our address yet we've used these cards and this address for decades without problems! It also couldn't be bothered to provide a reason for the problem, or to give us any sensible or actionable feedback!

Oh, and to cap it all, they placed the value of the tickets on hold ('pending') due to the failed transactions and it will take about 5 days to release the funds!

And then we have to wait 24 hours to receive an email to pay for the tickets without running foul of their systems not liking our home address!

And they claim to be part of the STAR alliance that promises, amongst other things, to "Handle bookings politely and courteously, giving the highest standards of professional service" - you honestly couldn't make it up!

Absolutely appalling customer service and one of the most rigid, unreasonable cancellation policies I’ve come across.

I contacted Quay Tickets because I needed to cancel my tickets due to a change in personal circumstances — I’m travelling to London to visit a friend instead. Apparently, though, that reason isn’t considered “good enough” under their terms and conditions.

What I find ridiculous is the idea that a customer can give notice, explain that they can no longer attend, and still effectively be told: tough luck, your reason doesn’t qualify.

I understand businesses need terms and conditions, but there’s a difference between having a cancellation policy and hiding behind one with absolutely no flexibility or common sense.

Customers’ plans change. Life happens. I wasn’t asking for anything outrageous — simply to cancel tickets I can no longer use.
The whole experience has left a very sour taste. Policies like this might protect a company in the short term, but they certainly don’t encourage repeat business.

I’ll think twice before booking anything through Quay Tickets again, and I’d strongly recommend anyone considering using them reads every single line of the cancellation terms before handing over their money.

Extremely disappointing.

Used Quay several times and always been great. The last transaction their service has been above expectations and I highly recommend them for any tickets.

Never pick up the phone. 4 days I have been trying to get tickets.
They have a call back option which I have opted for EACH DAY. NO RETURNED CALL.

If I could give 0 stars I would, absolute disaster from start to finish 😩 . Official complaint has been sent.

I would give this Mickey Mouse company no stars if I could. I am surprised the Albert Hall Bolton use this site. The people of Bolton are being ripped off. Peter Kay has been kind enough to put on a new show to support Bolton Hospice and tickets are only available to Bolton postcodes (they say). I have waited days for tickets to be made available and had everything set up so that at 10 o’clock on the dot I hit the button to buy my tickets only to find I was 6,234th in line - there is no way on earth more than 6,000 Bolton people could beat me in less than one second. By the time I got to the front of the queue all the tickets had gone for all four shows. I’ll bet those tickets are touted all over the country for far more than the retail price.

I am very pleased with the dealings I have had. I mistakenly booked the wrong date for a Thomas the Tank experience for my grandson and they changed the date for me without question. Very satisfied.

My issue was fully in two days. Amazing helpful lady named Viv. Quick reply to my emails.

I have booked tickets to Thomas the Tank Engine event at Buckinghamshire Railway. I could not attend due to a illness in the family. I have purchased ticket insurance via refund my ticket. They won't refund or change the date. The invoice doesn't show insurance theu said it happens often that invoice doesn't show. When I asked for a copy of the booking confirmation to show i purchased insurance They won't respond. Daylight robbery pure and simple

Paid them £110 for tickets , found out event has been cancelled, tried to claim refund but was told they can’t refund me, so now I’m £110 out of pocket but quay tickets are happy because they have my money , their website says secure ticketing but only secure for them and not for me the customer

Ticket insurance scam
Don't bother insuring your tickets with these guys, it's effectively a scam/fraud.
Booked a train ride on ELR over the Christmas week for DS and myself and insured the tickets. Unfortunately he contracted a virus and was far too ill to go anywhere over Christmas with all food etc. thrown out, effectively Christmas was written off. Contacted the insurance company and explained the situation have spent 2 weeks going backward and forward providing various bits of paperwork they were requesting, even down to having to request a VAT receipt from QT to send on to them. This evening, I have again had another demand stating that a Doctors note (£25), hospital admission/discharge letter, or sick note are provided or I get my GP to fill in their form (again £25). As this was just supposed to me a Christmas treat for my son and I the two tickets don't amount to much more than £25. The amount of badgering for paperwork not available in the case of the majority of childrens illness effectively makes it a scam/fraud as even with the Doctors Note there is no guarantee that they would honour the insurance on the tickets. Utterly disgusted with this sham of a company.

Viv at Quay tickets, what a star she is, helpful, knowledgeable, empathic. A treasure and a valued employee I hope.

Would leave a one star if possible. Please be aware that they can ring you 7 months after you booked tickets and say they need to move you, some idiot who didn’t leave their name or number but asked me to call them back!!!! Not impressed at all!!!!

I would strongly suggest not ever booking to see anything here-the mean and obstructive bar stewards refuse all refunds, even if you give them several.months notice. The usual automatons at the other end will just tell you that it's 'Policy', but won't give you a viable reason why, on request. What a load of crap!

Tried to book train tickets for the East Lancashire Railway.
Spoke to a very rude and disinterested man who hemmed, hawed and sighed throughout our exchange. (He seemed unaware that these speech intonations were auditable to me via his headset).
He booked the seats on the train at a price of £56:75; £20:00 x 2 for two adults, £15:50 for a child and £1:25 booking fee.
He then asked for my contact details which I gave him.
He then asked for my card number.
At that point I asked him to tell me which seats he had booked and he said that that information would be on my tickets!
So I asked him again to tell me the seat numbers.
He reluctantly gave me the seat numbers but I could only identify 2 of the seats he had booked and when I asked him where the other seat was situated he was very impatient, (I wanted to ensure that we were sitting together) as a family. - I still couldn't identify the location of the third seat.
I asked him again for the total to pay and he said £57:50. When I said that he had previously said that the total was £56:75 he snapped, "That's the booking fee!" I don't know where he was getting the extra £0:75 from.
At this point I told him I would leave it.
I found this man's behaviour very intimidating.

What's the use of customer services whom don't answer the phone or reply to an email. "Well respond within 10 days" absolute lie. Its been 7 weeks. And still none answers. Avoid. Cowboys

Awful website, and can't access from my laptop as it thinks I'm a robot.

Don't usually write reviews, but I had an issue with some tickets for a show at the Lowry and the customer service from Quay Tickets was excellent! So just wanted to say thank you!

Booking, payment and receipt with Quaytickets was all so efficient
Excited for the eve as rarely i go out in any way, so waa a super treat.
Event was at Stockport Plaza, a first for me, was no parking nearby sadly so a lot of driving about then a long walk, my bad for not doing some extra homework, but certainly wasnt letting that be a negative on such a wonderful eve.
Anyways, i had a pre-paid ticket email, with two glasses of champagne on arrival expected for myself and my friend as is both our birthdays. The bar staff refused and asked me to show my details of the email, and even though it lists payment and invoiced pre-drinks and event, it wasnt enough without additional code i hadnt received. My anxiety had already kicked in more than id of liked, so to try and not feel so disapointed, just left upstairs for the show. I will be aware of this in future. Another customer in there told me that she had the same issue using this service, and only goes directly now.
“Whats love got to do with it”.. band and singer was incredible..

I’ve never had any problems with Quaytickets and I go to the Lowry all the time (I live down the round). Really enjoy the shows and normally fair prices.