My elderly mother called Queen Mary Cruises thinking it was Princess Cruises (thanks Google search). The Queen Mary agent Colin convinced her she had to book a new reservation because of her using of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I called MSC to book a group & was given Queenmarycruise phone #. Spoke with Dan Martin agent, gave him all necessary info including birth dates of all cruisers & credit card #. Charges were immediate... See more
Nice to chat with Sam Miller
Company replied
Beware, beware, beware! All we wanted to do was check a dining reservation. Agent upsold my husband a tipping package and fortunately my bank sent me a fraud alert. Husband insists he used number from... See more
1.6
Bad
22 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM SCAM SCAM
SCAM SCAM SCAM
Queenmarycruises and flightsassist is the same company who is doing scam from many years and now they have started doing scam in the name of branded cruise lines like Royal Caribbean, Norwegian, Disney, Princess, etc. Please Report them to BBB as i already did. whenever you receive the email kindly check the entire email if it is directly from the Cruise Line. If the email is from Queenmarycruises or flightsassist then report them on truspilot and BBB along with Google Reviews and mentioned their names as well. Please Report if you or your loved ones never want to get scammed
June 24, 2024
Unprompted review
Nice to chat with Sam Miller
April 20, 2024
Unprompted review
Reply from Queenmarycruises
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.