Queensell Reviews 61

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I received a quick response to my email about availability of jumbo domino set (back-ordered) and was notified as soon as it was available. I ordered a set ASAP and received the set within two days a... See more

Company replied

Rated 5 out of 5 stars

My wife bought the Mexican Train Domino game. It arrived with missing domino pieces. We contacted the company to request if we could obtain the missing pieces or buy a new full set of dominoes. The co... See more

Company replied

Rated 4 out of 5 stars

Firstly, we LOVE our thick dominoes. Our issue was when we realized we had 2 of the 5/3 dominoes and no 5/2. I reached out immediately, provided my order number , name and address. They sent another c... See more

Rated 5 out of 5 stars

I can’t say enough about this customer service. I had purchased a game quite a while ago and played and played and finally realized that there was one defective tile or domino in in the pack and just... See more

Company replied

Company details

  1. #20 of 26 best companies in Toy Store

Written by the company

Our mission is to ignite joy and intellectual stimulation through innovative and engaging board games, uniting people of all ages worldwide and nurturing lifelong learning through play!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

61 reviews

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Asks customers to review

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Missing Items

I contacted them about some missing tiles for our Mexican Train Dominos. They responded very quickly. They asked for my name and address and sent out a replacement that arrived in 1 week. Very good company and very prompt.

June 30, 2025
Unprompted review
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Rated 5 out of 5 stars

One of my dominoe tiles was…

One of my dominoe tiles was discoloured. When I reached out to customer service and they verified the problem, they sent out a replacement set immediately.
I was impressed!

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Attentive company

My items came promptly. There was a little confusion with a request to return an item, but once Queensell found my email they went right into action. The new items arrived just as quickly, they credited my payment, and sent some accessories. A+++++

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

After tearing my house apart looking…

After tearing my house apart looking for my backgammon set, I finally broke down and ordered a new NICER set. And just for kicks, I added a nice set of Dominoes. Queensell products are fantastic. The game pieces are high quality, as is the carrying cases. Looking forward to broadening my horizons with new games from the.

March 10, 2025
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Rated 5 out of 5 stars

Quality dominoes

I love your games (dominoes) good quality dominoes tiles.. I had to order a second second set.. thanks Queensell for selling good quality games. Also delivery is fast.

February 10, 2025
Rated 5 out of 5 stars

Very good experience

Very good experience dealing with Queensell about missing order (See 1 star review). Finally got it straightened out and received my package. Very pleased.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! I purchased a set of Double Six Dominoes. There was an issue with one domino in the set, and Queensell provided a replacement set free of charge.

January 3, 2025
Unprompted review
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Rated 3 out of 5 stars

Mixed Bag: Great Board, Subpar Pieces

I was initially pleased with the beautiful chessboard and packaging. However, I was disappointed by the inconsistent quality of the chess pieces. Several pieces had noticeable imperfections and felt poorly made, which detracted from the overall experience.

December 21, 2024
Rated 5 out of 5 stars

Excellent customer service!

I recently purchased a set of dominoes and received them in a timely manner. When I opened up the box and my family started to play, we noticed that one of the tiles had ink on the side and top of the tile (which unfortunately means it is marked and everyone knows what numbers are on that tile). I wrote to customer service asking for just one replacement tile. The response time was amazing and within 24 hours I had a new complete set of dominoes! I am so impressed by the prompt response and professionalism – I can’t say enough about this company!

December 15, 2024
Unprompted review

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