I received a quick response to my email about availability of jumbo domino set (back-ordered) and was notified as soon as it was available. I ordered a set ASAP and received the set within two days a... See more
Company replied
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I received a quick response to my email about availability of jumbo domino set (back-ordered) and was notified as soon as it was available. I ordered a set ASAP and received the set within two days a... See more
Company replied
My wife bought the Mexican Train Domino game. It arrived with missing domino pieces. We contacted the company to request if we could obtain the missing pieces or buy a new full set of dominoes. The co... See more
Company replied
Firstly, we LOVE our thick dominoes. Our issue was when we realized we had 2 of the 5/3 dominoes and no 5/2. I reached out immediately, provided my order number , name and address. They sent another c... See more
I can’t say enough about this customer service. I had purchased a game quite a while ago and played and played and finally realized that there was one defective tile or domino in in the pack and just... See more
Company replied
Our mission is to ignite joy and intellectual stimulation through innovative and engaging board games, uniting people of all ages worldwide and nurturing lifelong learning through play!
800 SE 4TH AVE, 33009, HALLANDALE BEACH, United States
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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The items arrived when they said they would. The emails were very important and well timed.
Thank you for shipping quickly! We love playing the Mexican train game. Amazon could not ship until August.
I contacted them about some missing tiles for our Mexican Train Dominos. They responded very quickly. They asked for my name and address and sent out a replacement that arrived in 1 week. Very good company and very prompt.
Fast delivery but never got the mesage saying item shiped
Nice backgammon set for a reasonable price. Will get lots of use. A+ seller! Already won my first game against husband! :-)
This Queensell set of double-six dominoes is fantastic for the price. In may case, that also included free shipping. I'm very pleased both with the product and with the company.
One of my dominoe tiles was discoloured. When I reached out to customer service and they verified the problem, they sent out a replacement set immediately.
I was impressed!
We received our Mexican Train set with 1 tile incorrect. Queensell immediately corrected the issue. We received it within a week.
My items came promptly. There was a little confusion with a request to return an item, but once Queensell found my email they went right into action. The new items arrived just as quickly, they credited my payment, and sent some accessories. A+++++
Immediately responded to my issue and our Mexican Train Domino set is complete! Fun game.
After tearing my house apart looking for my backgammon set, I finally broke down and ordered a new NICER set. And just for kicks, I added a nice set of Dominoes. Queensell products are fantastic. The game pieces are high quality, as is the carrying cases. Looking forward to broadening my horizons with new games from the.
Item shipped super fast and was just as expected Great quality. Will order again from Queensell.
I love your games (dominoes) good quality dominoes tiles.. I had to order a second second set.. thanks Queensell for selling good quality games. Also delivery is fast.
Very good experience dealing with Queensell about missing order (See 1 star review). Finally got it straightened out and received my package. Very pleased.
Excellent customer service! I purchased a set of Double Six Dominoes. There was an issue with one domino in the set, and Queensell provided a replacement set free of charge.
Probably not the company's fault but the item never arrived.
I was initially pleased with the beautiful chessboard and packaging. However, I was disappointed by the inconsistent quality of the chess pieces. Several pieces had noticeable imperfections and felt poorly made, which detracted from the overall experience.
I recently purchased a set of dominoes and received them in a timely manner. When I opened up the box and my family started to play, we noticed that one of the tiles had ink on the side and top of the tile (which unfortunately means it is marked and everyone knows what numbers are on that tile). I wrote to customer service asking for just one replacement tile. The response time was amazing and within 24 hours I had a new complete set of dominoes! I am so impressed by the prompt response and professionalism – I can’t say enough about this company!
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