As always a good service from Quel/Aquataps. We had a sudden problem this week where we had no water coming out of filters, hot or cold. An email to Quel & an excellent prompt response from S... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Absolutely love this 4-in-1 water tap! It’s super convenient having hot, cold, filtered, and boiling water all in one place. It looks stylish, saves space, and works perfectly. The boiling water featu... See more
Company replied
I had spent weeks looking for a faucet part worldwide without luck until Sean McKean from Aqua Taps went above and beyond to help me. Very polite and professional through email, then willing to chat o... See more
Company replied
Very pleased with our 4 in 1 aquatap. It looks good, the filtered water is great and love having instant boiling water for hot drinks. Very efficient and without the clutter of the electric kettle an... See more
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Company details
Written by the company
Quel Tap – formerly Aquataps Quel Tap (formerly Aquataps) is a UK manufacturer and retailer of instant water taps. We design and manufacture our own range of taps that deliver boiling, chilled, sparkling, and filtered water from a single stylish tap – available in a wide choice of designs and finishes to suit any kitchen – along with replacement filters, spare parts, and accessories. Because we make our own taps, we're not just selling a product – we know every component inside out. That means genuine expert advice when you're choosing your tap, direct access to spares and filters for the life of your product, and a UK-based team that can actually answer your questions, from installation to aftercare. We're the same experienced team our customers knew as Aquataps – now trading as Quel Tap, with the same commitment to quality and honest, helpful service.
Quel Tap - Boiling, Chilled, Sparkling & Filtered Water Taps
Written by the company
- Water, beautifully controlled
- One beautiful tap instead of the kettle, filter jug and sparkling water machine. From the Quel Classic to the 6-in-1 Quel Ultimo, water is there in the right form, the moment you ask.
We take great care of our customers
Up to 5-year warranty on your boiler
Our UK-based team supports you at every stage - from expert advice to installation help and aftercare. Every tap includes a 5-year tap warranty and 2-year boiler warranty, extendable to 5 years. Just register within 30 days and replace your filters every 6 months to stay covered.
Contact info
11 Swinborne Ct, SS13 1QA, Basildon, United Kingdom
- +44 (0) 1268 727 823
- inf@queltap.co.uk
- queltap.co.uk
4.7
Excellent
852 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Would have got a 5 star but on the…
Would have got a 5 star but on the pricey side. So unless filters become more reasonably priced scores will continue to drop.
October 30, 2025
Reply from Quel Tap (formerly Aquataps)
Dear Nigel, Thank you for taking the time to leave us a review. We are sorry to hear that you feel that our filters are pricey. All of our filters come from a Uk Manufactuer and are made of high quality to cope with any limecale. We offer free delivery on all of our subciptions to all of our customers and do our best to offer this service at a competitive price compared to our competitors. We will certainly pass your comments on and thank you for choosing Aquataps!
Very fast and helpful team
I recently changed my filters, and it unfortunately started a small leak. I sent an email with a picture of my suspected issue and within 2 minutes I had a call back from Sean who explained the problem and solved it over the phone. Extremely fast service and very helpful. Highly recommend this company. Thank you.
November 6, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Will,
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aquataps!
Very efficient
Very happy with tap other than a drip after using ,however Sean contacted me & sent an expansion valve which solved the problem immediately.
The tap now works perfectly thank you for excellent service Sean & Aquatap .
November 3, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Aileen,
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Prompt fix
Prompt fix
emailed with a problem while changing filters
Sean rang within 6/7 minutes
Patiently talked me through the problem and ended up with everything sorted in 20 minutes .
If only a few more were like Sean
November 5, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear David
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Amazing product at an amazing price
Amazing product at an amazing price! I’ve been looking for a boiling water tap for months and thought a 5 in 1 tap was out of our budget but then found Aquataps! The digital 5 in 1 is really high quality and their customer service was great. Would 100% recommend to anyone and will definitely use again!
October 15, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Fraklin,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are happy with your purchase of the new Digital Sparkling tap .
Thank you for choosing Aquataps!
Aqua Team
the team at Aqua Taps i cant recommend more excellent company and team members
Sean at Aqua Taps i cant recommend highly.
I purchased my 5 in 1 tap which has worked perfectly well over a year ago.
More over i had to replace my filters, i encountered a problem i dropped the team an email Sunday, sean reply first thing Monday morning with advice and they sorted 2 O-rings seals as id lost mine during the fitting and these were FOC.
October 28, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Kevin
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Superb Problem Resolution
There was a problem. There are often problems with services, but it is how a company handles them that matters. Aquataps were excellent! The person with whom I spoke, Sean Mckean, even gave me hi mobile number so we could have a video call. Upon seeing the issue, Sean immediately sent a replacement tap. Full marks Aquataps and full marks Sean. Thank you.
October 17, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear John,
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Fantastic service
Fantastic service. Great customer service and helpful staff. Would highly recommend as great value for money.
October 18, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Thank you for taking the time to leave us a review.
Aquataps
Aquatap After Sales Service
We've had our Aquatap for approx 2yrs now, it's great but I'm not happy with the after sales service. They don't come out to look at anything that's not working correctly. Instead they send a video and expect you to do it.
September 9, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Lorna,
Thank you for your review. Unfortunately we are an online company and only offer call outs in certain areas, which can be chargeable especially if you are out of warranty. However our customer service is excellent and the reason why we always ask for a video so we can see exactly what the problem is. If our customer service team are unable to help you we do have a dedicated team of technicans who are always on hand to help over the phone and normally can solve 99 percent of issues that may occur. If you wish to book a video call or call with a trained technican please email us at infor@aquataps.co.uk who will be more than willing to arrange an appointment time with you.
Kind regards
Aquateam
4 in 1 tap
I have the 4 in 1 tap with pull out spray. The tap itself is ok but for some reason loses pressure after the hose is used and then drips until it rights itself. Not ideal as it’s 98°C water but unfortunately nothing can be done to fix it. Customer service were really good, sent a new hose and whilst this didn’t fix the issue they offered to exchange tap for a standard model.
November 29, 2024
Reply from Quel Tap (formerly Aquataps)
Dear Lisa,
Thank you for taking the time to leave us a review.
Please contact our customer service department who can certainly offer you drain valve which should certainly help the issue.
Aquateam
Very pleased with the tap
Very pleased with the tap.
Customer service has been 5 star!!
October 14, 2025
Reply from Quel Tap (formerly Aquataps)
Dear Mr Shaftik
Thank you for taking the time to leave us a review.
We are pleased you are happy with the tap and you have had great expereince from our customer service
Aquateam
Filter housing
Had an issue with a leaking filter housing on my tap, contacted Aqua Taps and Sean responded promptly, with a couple of ways to resolve the issue. The problem is now resolved and I woukd like to thank Sean for his assistance.
October 20, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Matthew
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
This based upon customer service
Having had my Aqua Tap hot tap for 18 months I experienced an issue whereby the receiving valve for the filter was not functioning properly. I contacted Aqua Taps and Sean identified the problem immediately after realising that the left hand-side valve was stuck. He sent me out a replacement and I recontacted both Sean and also Ben for support. Both members of staff were excellent. Patient and helpful throughout.
October 21, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Michael,
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Our lovely tap is brilliant
Our lovely tap is brilliant. Other brands do not include the extra bits of plumbing and also the installation videos were excellent. We have an 80cm sink and the extendable hose gets into all the corners.
October 3, 2025
Reply from Quel Tap (formerly Aquataps)
Dear Mike,
Thank you for taking the time to leave us a review.
We are pleased to hear that you are happy with your Aquatap.
Thank you for choosing Aquataps!
I had an excellent experience with…
I had an excellent experience with Aquataps customer service. The sales representative, Sean McKean was very responsive and dealt with my demanding requests regarding parts and delivery turnaround times quickly and efficiently. They were extremely helpful, reliable, and made the whole process much easier. I would not hesitate to recommend their service.
October 16, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Carmen
Thank you for taking the time to leave us a review, and we will certainly pass your comments on to Sean.
Thank you for choosing Aqua Taps!
Reply from Quel Tap (formerly Aquataps)
Dear Raymond,
Thank you for taking the time to leave us a review.
It is so pleasing to receive such a posiitve review. Thank you!
Aquataps!
excellent delivery
October 6, 2025
Reply from Quel Tap (formerly Aquataps)
Dear Mr Gration,
Thank you for taking the time to leave us a review. I am pleased to hear that you were happy with the delivery of your Aquatap. Thank you for choosing Aquataps!
I bought the Aqua tap in March this…
I bought the Aqua tap in March this year at the home exhibition. The staff there very helpful and friendly. We did have a delay in installing the tap as I couldn’t get a plumber to do it for me. We had it installed now and I do love it. It is so easy to have access to hot water and filtered water. We are drinking a lot more water now than we used to. The only thing I would say is sometimes the hot water drops in temperature and it takes at least 10 minutes to rise up to 98°. One day last week the temperature dropped to 37°C And I had to wait. I hope it doesn’t happen often.
October 6, 2025
Reply from Quel Tap (formerly Aquataps)
Dear Jay.
Thank you for taking the time to leave us a review. We are sorry to hear that you are having issues with your boiler dropping temperature. It should not take 10 minutes to rise back to 98 degrees. This is obviously a fault or maybe with a setting problem. Can I ask that you contact our customer service team to help you resolve this, however in the meantime I will ask customer service to look up your details and contact you.
kind regards
Aquateam
I bought the Aquataps 4 in 1 instant…
I bought the Aquataps 4 in 1 instant hotwater tap in 2022. Within 3 weeks the boiling water child safety button broke so had to pay a plumber again to remove it and after complaint to Aquataps was sent another one and paid the plumber again to fit it. 12 months later the boiler unit broke flooded the kitchen and water damaged the wood under sink area . Another complaint and a new boiler sent out and a plumber paid yet again to fit it. Then last week the 2nd boiler broke and again flooded the undersink area further damaging the woodwork. This time Aquataps offered a new boiler unit to me for £200. and expect me to pay a plumber again to change the units. I complained again and they said they had no record of me buying their filters since purchasing the unit which obviously caused the damage. Pure Tosh. The units are totally unfit for purpose so I'm now having to go down the route of trading standards assistance.
October 2, 2025
Unprompted review
Reply from Quel Tap (formerly Aquataps)
Dear Gareth
Thank you for your comments.
I have looked into your case and have read all the correspondence from customer service and checked all of your order history. You purchased the tap over 3 years ago and during this time you have never changed your filter. I can see that you had a problem within 3 weeks and this rectified as soon as your notified us where we supplied you witha new boiler. You say that at this time we supplied you with a free filter which we took your word for it. However if we did supply you with a filter than you still would have been due another 4 filter changes and we have no record of you purchasing any filters from us. As you are aware part of our warranty is that you have to change your filters every 6 months and failure to do this would mean you are out of warranty, plus we only guarantee the boiler for 2 years, and having the boiler longer this is another valid reason why you are out of warranty. We also have no record of you taking out the extended 5 year warranty. Out of goodwill we have offered you a boiler at 50% deduction and if you want us to help you this offer still stands. I understand you are frustrated but unfortunately we feel we have been more than fair.
Aquataps Team
Frequent dripping
September 25, 2025
Reply from Quel Tap (formerly Aquataps)
Hi Ho Keung Wong.
Thank you for your review. Your tap should not be dripping. I will ask someone from our customer service team to contact you as this could be an installation error or maybe you will need an drain valve, or alternatively please call us tomorrow and someone from the team will help you. Whatever the issue is this will definately be sorted by Aqua Taps.
Aqua Team
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