Quel Tap (formerly Aquataps) Reviews 

Excellent service! Professional and nothing is too much trouble. Reasonably priced for an outstanding product. I ordered on Thursday, arrived on Friday and I fitted the Tap on Saturday, with the help of the on-line installation video, which was really easy to follow. Everyone that has come over, have all commented, on how great the tap looks. I've recommended Aquataps to family & friends.

Great customer service.
I experienced a fault with my boiler and the team dealt with it quickly and professionally. Communication was clear and the issue was resolved smoothly.
Thanks to Sean for the support.

Tap looks stunning , not installed yet as new kitchen not in till end of march but took advantage of sale price. It's my dream tap so can't wait to start using it. Certainly looks expensive . Quick delivery also.

The filters were delivered on time as required.i also was provided with helpful advice on how to descale my boiler.

I’ve been using the AquaTaps 4‑in‑1 boiling and filtered water tap at home for the last six months and it has slotted into daily life really well. It replaces the kettle and separate water filter jug, so worktop space is noticeably clearer and everything (boiling, hot, cold and filtered water) now comes from one neat fixture.
The boiling function delivers instant near‑100°C water for tea, coffee and cooking, which is genuinely handy when you’re in and out of the kitchen all day. Filtered cold water tastes clean and has completely removed the need to buy bottled water, which is a nice bonus for both cost and plastic waste. The tap itself feels solid and well‑built, and after half a year of use there have been no leaks, performance issues or annoying quirks to report.
Safety has also been thought through, with the dedicated control for boiling water helping to avoid accidental activation when you just want standard hot or cold. From an energy point of view, only heating what you need, when you need it, is more efficient than repeatedly boiling a kettle, which fits well if you’re trying to run an efficient home.
The only negatives so far is the price of the replacement filters, which are on the pricey side given they are designed to be changed about every six months. That said, when you look at the overall package, the tap itself comes in at less than many of the big‑name boiling‑tap brands while still offering a full 4‑in‑1 feature set, so in context the running cost is easier to justify. Also the convenience of having boiling water on tap means I don't think i will ever be able to go back to using a kettle ever again!
Overall, after six months I’m very happy with the AquaTaps 4‑in‑1: it’s convenient, tidy, and feature‑rich, and aside from the slightly expensive filters there’s really nothing to complain about at the price point.

Great tap, no problems at all!

The replacement filters arrived on time and were easy to install

Excellent! Delivered within 2 working days.
We just got our new tap from Aqua taps. We were a bit sceptical if the tank/ boiler will fit under our cupboard but it did! The boiler is smaller than expected.
We have been searching for a tap for couple of months now but we were never really satisfied ( design/ appearance/ price etc). We finally decided to try aqua taps.
We went for the 4 in 1 pull out one in black colour and it is amazing!
We are super happy with our choice and the installation instructions were straight forward. The only problem we found was that on the boiler there was an E3 error when we connected the hot pipe water to the boiler, meaning that the tank was not filling up. Everything else was working alright and we had filtered cold water ad well as non filtered hot and cold water. All pipes were connected.
We reached out to aqua taps support team and spoke with Sean McKean who instantly guided us through after sending him a photo of the boiler. We initially thought maybe there was an issue with the boiler but it turned out we just had to remove the white caps from the boiler to properly connect the hot pipe onto the boiler (so embarrassing) and now everything works perfectly! We would strongly recommend aqua taps :)

Second tap due to moving house
Brilliant product again and excellent customer service

Excellent products and excellent customer service, very much putting the customer first. Totally recommended.

AquaTaps were quick to respond, extremely helpful, and resolved my issue straight away. Sean was particularly helpful and made the whole process easy and stress-free. Really impressed with both the quality of the product and the level of customer service. Smooth experience from start to finish – highly recommended.

Good choice of taps and good communication with Company

Great people to deal with.

Sean the aquataps agent knew exactly what I was talking about and resolved the issue

Goods delivered quickly.

Aquataps are extrememly well made and easy to install. We have had our digital tap now for over 6 months and we would not be without it. Staff are very helpful and the replacement filter process is easy

unfortunately I feel I can't recommend Aqua taps for 2 reasons. 1. is a design issue, after using the boiling water, the feed (pipe) for the normal cold tap runs through the same feed, so if you use the cold tap after the boiling, you can burn yourself as residue hot water remains in the feed. Other brands I have used have a separate feed for the boiling water to stop this. myself and my wife have burnt ourselves many times. We do not let our children near the tap unless we are there.
2. is our boiler gained a fault just outside of its warranty, upon inspection I found the part I believed to be at fault (sensor) spoke to aqua taps, to see if they could help or if they could sell me the small part required, (they did ask me to try fitting a different part, this did not fix the issues) they could not sell me the sensor but offered me a replacement boiler and as 'good will' reduced this to £199! it appears from other reviews this is standard response & again just outside of warranty. fishy!
I have since found the sensor myself online for £2.50 and repaired the boiler myself.

We've had great service from this company. From purchase to aftercare help. Great responsive team such as Sean who dealt with our query with care and professionalism.

We brought a 5in1 tap which we love. We had a minor issue which Sean McKean at the company quickly resolved for us. Service is impeccable.

Great communication with Sean from Aqua Taps team.
My delivery was stolen due to couriers fault. However, a new item was sent to me with no questions asked.
Highly recommend!