Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
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outstanding service.
May 12, 2025
Reply from Quench Culligan
Thank you for sharing. We are happy to know that you are satisfied with your Cuilligan Quench services and products.
The service guys are always very…
The service guys are always very professional, pleasant and efficient. They always make sure our service is great!
May 12, 2025
Reply from Quench Culligan
Thanks for the fantastic feedback! We're thrilled to hear our team is making a positive impact with their professionalism and efficiency. Your satisfaction is our priority, and we appreciate your support!
Wonderful Customer Service by Caroline!
Caroline helped with all my needs! She was very professional and was prompt to follow up! This has to be the best customer service I have experienced in a LONG time! Thanks for all your help!
May 16, 2025
Unprompted review
Reply from Quench Culligan
Thank you, Tammy! We're thrilled to hear that Caroline provided you with exceptional service. We pride ourselves on our team’s professionalism and responsiveness. Your feedback truly motivates us to keep delivering the best experience possible!
Quench was responsive
Seth Cole with Quench was super friendly and knowledgeable and worked magic in solving our water situation. Thanks Quench!
May 9, 2025
Unprompted review
Reply from Quench Culligan
Great! Thank you so much for sharing your experience with Seth.
Standing on Business
What made the experience great is that Regional Account Manager, Landaysia Lee, fulfilled the requested that I have been waiting on for a while with Quench Culligan. Our auditors expect our invoices to reflect the correct addresses the vendor is servicing. A previous rep stated that they couldn't change this because they couldn't find our city in the system which made it difficult for us. I needed this permanently updated in order to comply with our auditors requests. I'm hopeful that moving forward our invoices will reflect these changes, thanks to Ms. Landaysia Lee.
May 6, 2025
Unprompted review
Reply from Quench Culligan
Thank you for your review and sharing your experience with Landaysia.
they are very considerate and helpful
they are very considerate and helpful. they make sure that all your answers are answered. I would recommend this company to everyone.
April 30, 2025
Unprompted review
Reply from Quench Culligan
Thank you, Kimberly! We're thrilled to hear you found our team helpful and considerate. Your recommendation means a lot to us! If there's anything we can do to make your experience even better, just let us know. We’re here for you!
Terrance was great!
Terrance was great! He educated me on the machine and made my water more drinkable.
May 1, 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Jake! We're thrilled to hear that Terrance provided you with valuable insights and improved your water experience. We appreciate your support and hope to see you again soon!
I had a problem with a leak
I had a problem with a leak. This was a water purifier from the company quench bought out. So really wasn’t even their equipment. The leak caused damage to my hardwood flooring at my office. Quench sent someone out to assess the situation and took care of everything. I will be a quench customer for as long as I stay in business. This company truly takes care of its customers and my patients absolutely love this water system. I give quench a 10 out of 10!!
May 14, 2024
Reply from Quench Culligan
Thank you so much for sharing that wonderful view! We absolutely love hearing feedback from our amazing customers like you. It’s so uplifting to know you’re happy with our services and products. Keep the comments coming – we enjoy reading every bit of your feedback!
My request was completed quickly.
April 14, 2025
Reply from Quench Culligan
Thank you for sharing your feedback! We’re thrilled to hear that you are enjoying your Culligan Quench services and products. Your satisfaction is our top priority, and we’re glad to support you in staying refreshed and hydrated.
The time frame on this repair is far…
The time frame on this repair is far too long. We have not had a water & ice machine all month. The start date of our correspondence started on 04.03.25 and I am still waiting for service rep to return for reap[ir to be completed.
April 11, 2025
Reply from Quench Culligan
We apologize for the delay in service. We will share your review with our leadership team. Please also provide your contact response to the private Trustpilot message.
No complaints from employees!
April 14, 2025
Reply from Quench Culligan
We sincerely appreciate your valuable feedback! Thank you.
Good Company and Good water
April 14, 2025
Reply from Quench Culligan
Thank you so much for the wonderful feedback!
quick to respond to questions and any…
quick to respond to questions and any problems. very professional when responding. have done business with company for years, not planning on changing soon.
April 14, 2025
Reply from Quench Culligan
Thanks a ton for the amazing feedback! We really appreciate it!
Hello
Hello - the service rep who was here last year was terrific
Was in and out in no time
April 14, 2025
Reply from Quench Culligan
Hey St. Elizabeth Home Care! Thank you so much for the wonderful feedback! We’re over the moon to hear that our service rep left such a great impression and was able to help you efficiently. Your happiness really means the world to us, and we can't wait to serve you again soon!
Ben Krause is a phenomenal tech and…
Ben Krause is a phenomenal tech and very polite and knowledgeable. I would recommend his service to anyone.
April 21, 2025
Unprompted review
Reply from Quench Culligan
Ben will be absolutely delighted to hear about your fantastic experience during your recent service visit! We genuinely appreciate you taking the time to share your feedback, thank you!
Sergio from Danbury/Rockland County./…
Sergio from Danbury/Rockland County./ Westchester County was most helpful and knowledgeable. He resolved my issue efficiently and explained everything to me. Sergio was professional and courteous.
April 23, 2025
Unprompted review
Reply from Quench Culligan
Sergio will be thrilled to hear you had a great experience during your recent service visit! Thanks so much for sharing your feedback!
Tech Robert Brown was great
Tech Robert Brown was great: knowledgeable, friendly, and professional!
Scheduling was done easily online, team showed up promptly and fixed the problem. Even inspected everything to make sure there weren't any additional issues. Super nice team-thanks guys:)
April 23, 2025
Unprompted review
Reply from Quench Culligan
Thank you so much for sharing your experience! We can’t wait to pass along your kind words to Robert!
The technician was super nice and…
The technician was super nice and friendly. The hot water wasn't working, so I created an order to have them check it. The Technician told me there was nothing wrong with it, just the tank/filter was too small., so when I need hot water, I will have to dispense about 4 cups of cold water to let the hot water tank filled up again. So you want me to stand there and dispense 4 cups of cold water and stand there for another 10 mins to wait for hot water? On top of that, if I had known they would charge me $100.00 bucks fee just for them to come tell me that, I wouldn't of ask them to come check. Yesterday I tried to get some hot water out and it was dripping slowly... anyway, don't bother to get Quench, not worth it. I rather just boil water from the kettle. But I'm stuck for 30 months with them.
everyone please be aware when you signed the contract, I have a screenshot that I spoke with Philip that I wanted the 12 months contracts, not the 24 months or 36 months. but for some reason, the contract shows 36 months. I don't know if they changed the 2nd sheet and attached the 3rd sheet (my signature). This company can be a scam, Please be careful
April 20, 2025
Unprompted review
Reply from Quench Culligan
Hi Ervinna,
Thank you for bringing your experience to our attention. We sincerely apologize for any inconvenience you encountered. Rest assured, we will promptly connect with our account management team to ensure they are informed and a dedicated team member reaches out to you directly. We also appreciate your kind words regarding your recent service visit; your feedback means a lot to us.
Thank you for your understanding.
Only one issue with the last service…
Only one issue with the last service visit- The serviceman used screws that were too long when attaching equipment to one of our cabinets and left the sharp screw heads sticking out. Otherwise, the service was great.
February 14, 2025
Reply from Quench Culligan
We're sorry to hear that the service technician used long screws. We'll let our service department know to help improve the experience next time.
Mike was very kind and helpful
April 14, 2025
Reply from Quench Culligan
That's great news! Thank you for sharing.
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