Maurice Granville serviced our water cooler last week. He was very professional, knowledgeable, punctual, courteous and went out of his way to make sure we were satisfied. I wish they were more wor... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
had the pleasure of working with Derek Smith from Culligan Quench, and I couldn’t be more impressed. Derek was professional, knowledgeable, and an absolute pleasure to work with. He took the time to... See more
Company replied
Patrice F. helped me with creating a work order for our leaking ice machine and she was very helpful, polite, and pleasant to talk to. She quickly created the work order, made sure all the details wer... See more
Company replied
We are in Las Vegas Nevada and temps hit triple digits for multiple days. Having the water cooler with the ice maker has made my employees very happy. We encourage multiple breaks for water and it has... See more
Company replied
Company details
Written by the company
Culligan Quench partners with workplaces to offer bottleless coolers and sparkling water, ice, and coffee dispensers that streamline operations, improve sustainability and provide cleaner, safer, better-tasting water loved by all.
Contact info
Allendale Rd 630, 19406 , King of Prussia, United States
- cdienstman@culliganquench.com
- quench.culligan.com
4.3
Excellent
1K reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible experience
Just another company that traps customers in long 3-year contracts and never sends renewal reminders because they can't keep customers any other way. Completely against the new federal trade commission laws. They will be out of business soon as this company no longer has means to keep customers given these new laws. Never even stuck to their own contract. In 3 years, I received maintenance one time. Luckily, after my water unit became so degraded after no maintenance, I remembered to call in and get out of another horrible 3 years.
March 13, 2025
Unprompted review
Reply from Quench Culligan
Hi James,
We sincerely apologize for your experience and would like to discuss this matter further. Please reply to the private Trustpilot message with your company's name, email, and phone number. Thank you for sharing your feedback.
Shout out to Thomas from Texas
Just wanted to give a shout out to Customer Service Rep, Thomas, from Texas. He was much friendly, more helpful and polite than the average customer service person... his warmth came through the phone and he helped me resolve the problem quickly.
March 6, 2025
Unprompted review
Reply from Quench Culligan
Thank you so much for sharing! We're really glad to hear that Thomas provided you with such fantastic service over the phone. He truly is great!
Professional service by Terrance. M
Terrance Moore did an excellent job addressing several issues that our store was experiencing. He also took his time to explain why he drained filters before installing new ones and why our lines were partially filled with hard water calcified build up (previous installer connected water line to hot water instead of cold).
March 6, 2025
Unprompted review
Reply from Quench Culligan
Hi Josue,
Thank you so much for your amazing review! We’re absolutely delighted to hear about your great experience with Terrance. His commitment to excellent customer service really makes our team shine! We truly appreciate your kind words and can’t wait to help you with any of your appliance needs in the future!
I recently had the pleasure of working…
I recently had the pleasure of working with Terrance Moore, who delivered and installed my coffee maker and water cooler, and I couldn’t be happier! From start to finish, Terrance was professional, friendly, and incredibly knowledgeable. He took the time to ensure everything was set up perfectly and even gave me a detailed demonstration on how to use both appliances.
His attention to detail and customer service was spectacular! It’s rare to find someone who genuinely cares about their work and the satisfaction of their clients. If you’re looking for someone to help with your appliance needs, I highly recommend Terrance!
March 6, 2025
Unprompted review
Reply from Quench Culligan
Fara, thank you for your fantastic review! We're thrilled to hear about your positive experience with Terrance. His dedication to customer service truly sets our team apart. We appreciate your recommendation and look forward to helping you with any future appliance needs!
Seth C came to our office for an annual…
Seth C came to our office for an annual check on our machine. He was so thorough and professional. Thank you for getting us taken care of.
March 5, 2025
Unprompted review
Reply from Quench Culligan
Maria, thank you for your wonderful review! We are delighted to hear about your positive experience with Seth. His commitment to customer service truly distinguishes our team. We appreciate your recommendation and look forward to assisting you with any future appliance needs!
Our new Keurig K4500 is amazing
Our new Keurig K4500 is amazing. Everyone loves the options made availabe by this machine! Chas Hollis was instrumental in advising our company, always being there and available for questions.
February 4, 2025
Unprompted review
Reply from Quench Culligan
Thank you for sharing your sales experience with Chas. We truly appreciate his unwavering commitment to delivering exceptional service to our customers. It's wonderful to hear that he created a memorable experience for you and your team. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations!
Great tasting water service was…
Great tasting water service was excellent. Rob Esposito went above and beyond and did just a fantastic job. Thank you, Robert.
March 3, 2025
Unprompted review
Reply from Quench Culligan
Thank you for taking the time to share your recent experience with our technician, Rob! We’re thrilled to hear that you are enjoying our products and services. Your satisfaction is our top priority, and we appreciate your trust in us.
Brittany Cowdick was very helpful in…
Brittany Cowdick was very helpful in notifying us that Quench had taken over the account.
March 3, 2025
Unprompted review
Reply from Quench Culligan
Thanks for your feedback, John! We're glad to hear Brittany provided you with the information you needed about Quench. If you have any more questions or need assistance, we're here to help!
Great pm service by Paul K.
We had five units that needed their filters changed and a new unit installed. I was extremely impressed with the work done by service engineer Paul K. He is extremely professional and helpful. Great to have partnership with these type of team members.
February 28, 2025
Unprompted review
Reply from Quench Culligan
Ty, thank you for your fantastic review! We’re thrilled to hear that Paul K. provided you with exceptional service. Our team strives for professionalism and quality, and it’s great to know you felt that in your experience. We appreciate your partnership and look forward to serving you again!
This has been the worst costumer…
This has been the worst costumer service I have ever experienced. We scheduled to have our water relocated to a new location. The technician in charge no showed us 3 times and last minute cancelled over 5 times. It took us over a month to get our water moved. After countless phone calls and talking to various people the water machine finally got moved but must have been installed wrong because our hot water doesn't even work.
STRONGLY recommend a company who will be more professional. We will be switching ASAP.
February 24, 2025
Unprompted review
Reply from Quench Culligan
We sincerely apologize for any inconvenience this matter may have caused. Your concerns are important to us, and we have promptly notified our service leadership team. A dedicated team member will be reaching out to you shortly to address this issue. Thank you for bringing this serious matter to our attention; your feedback helps us improve our services..
Terrance Moore was excellent and…
Terrance Moore was excellent and informative when fixing our Quench system at my Tmobile store.
February 27, 2025
Unprompted review
Reply from Quench Culligan
Thank you for such a wonderful review and insightful feedback from our service technician, Terrance, during your recent visit! Your thoughts mean a lot to us, and we’re thrilled to hear about your positive experience.
The salesman lied and said there wasn't…
The salesman lied and said there wasn't a contract. Our fault for not reading the fine print but come to find out we signed a 5 year lease. Never have we signed into a 5 year contract on something besides property or vehicles. He also lied and said he would have it serviced and we didn't have to do anything. Nope, not true. We have to set up all the service for it. The hot water works only when it wants to on both our machines no matter if it has been recently serviced or not. The only reason I gave 2 stars instead of one is because the service tech that comes to us is a super nice guy and is always helpful.
February 20, 2025
Unprompted review
Reply from Quench Culligan
Hi V. Hunter,
We would like a member of our team to reach out to you regarding this matter. We have sent a Trustpilot request asking for your company's name, email, and phone number, but we have not yet received a response. Please direct message us or reply to the private Trustpilot request. Thank you.
Thank you Tyler Porter!
Tyler Porter provided excellent customer service. He made sure we received our new equipment when requested, and he promptly addressed my inquiries. Our team is thrilled with its new Nespresso machine.
February 11, 2025
Unprompted review
Reply from Quench Culligan
Karin, we’re so glad to hear about your positive experience with Tyler! It’s fantastic to know your team is enjoying the new Nespresso machine. We appreciate your feedback and look forward to serving you again in the future!
Ease of use and reliability
February 10, 2025
Reply from Quench Culligan
Hi,
We’re thrilled to hear you find our service easy to use and reliable. Your feedback motivates us to keep improving and providing the best experience possible. We appreciate your support!
Gil Ortiz did an amazing job for…
Gil Ortiz did an amazing job for frameworks manufacturing. very polite and helpful young man.
February 3, 2025
Unprompted review
Reply from Quench Culligan
Thank you for the fantastic feedback, Ramon! We're thrilled to hear that Gil made such a positive impression. His professionalism and helpfulness are truly valued here. We appreciate your support and look forward to serving you again!
Great customer service
Great customer service. Our new account representative was very timely with his introduction and provided additional information needed to update your account with accounting.
January 31, 2025
Unprompted review
Reply from Quench Culligan
Jacqueline, thank you for your fantastic feedback! We're thrilled to hear that our new account representative made a positive impression and provided you with the information you needed. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
Superb Customer Service!
Sarah Littleton was my rep and she was so very helpful, friendly and professional! She answered all of my questions quickly, sent me ample information to help me make a decision for my company and made sure I understood everything for pricing. I had a really great experience from start to finish!
January 27, 2025
Unprompted review
Reply from Quench Culligan
Thanks for the fantastic feedback, Renee! We're thrilled to hear that Sarah provided you with such helpful and professional service. Your experience means a lot to us, and we’re glad we could assist you in making an informed decision. Looking forward to serving you again!
It's been great working with my account…
It's been great working with my account Rep Tyler. Quench has unbeatable prices and great customer service!
January 14, 2025
Unprompted review
Reply from Quench Culligan
Thanks for your fantastic feedback, CKW! We're thrilled to hear that Tyler has been a great support for you. We pride ourselves on offering excellent service and competitive pricing. Looking forward to continuing to provide you with the best experience!
Reply from Quench Culligan
Thanks, Saginomiya! We're thrilled to hear you enjoyed our product, service, and pricing. Your positive feedback motivates us to keep delivering the best experience possible. We appreciate your support!
Exceptional Service and Reliability: Tyler Porter is an Outstanding Quench Account Executive
I just wanted to take a moment to share how outstanding Tyler has been. From day one, Tyler has consistently gone above and beyond to ensure our needs are met. His communication is always clear, prompt, and professional, and he takes the time to fully understand our requirements, making him a true asset to our business.
January 14, 2025
Unprompted review
Reply from Quench Culligan
Thank you for your kind words, Liz! We're thrilled to hear about your positive experience with Tyler. His dedication and communication skills truly make a difference. We appreciate your feedback and look forward to continuing to support your needs.
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