Quick Drive Rent a car Reviews 

Warning! Quick Drive does not refund security deposits. I returned my rental car and am still waiting for my deposit to be refunded despite several follow-ups. Their customer service keeps passing the responsibility around. Be careful and think twice before renting from them!

These people don't respect anyone and don't return the deposit he doesn't even deserve 1 star forced to beg them and still nothing

My experience with Quick Drive has been extremely frustrating and disappointing.

After returning the rental vehicle, I have been repeatedly trying to recover my deposit. Despite numerous messages, I mostly received the same automated response over and over again instead of any meaningful update regarding my money.

When I finally reached someone, I was asked for my bank details and was explicitly told that the refund would be processed and that I would receive proof of the transaction within 24 hours. That proof never arrived.

Since then, my follow-up messages asking for an explanation and a refund status have gone unanswered. From a customer's perspective, this is completely unacceptable. When a company holds a customer's deposit, it has a responsibility to communicate clearly, provide updates, and return the funds within the promised timeframe.

At this point, I feel like I have been forced to chase my own money while receiving little to no transparency. The lack of communication, broken promises, and continued delay in returning my deposit have destroyed my trust in this company.

My advice to anyone considering renting from Quick Drive: be very cautious about how much money you leave as a deposit and make sure you get everything documented in writing. Based on my experience, I would not rent from this company again and cannot recommend them to others.

Update: I am still waiting for the return of my deposit despite repeated requests and assurances that the refund had been initiated.

2 months in and still haven’t received my deposit. I’ve now appointed a lawyer… isn’t this insane? I’m so surprised as the UAE usually has very honest vendors… these guys obviously are not

ABSOLUTE SCAM – AVOID AT ALL COSTS!

If I could give zero stars, I would. I returned my car 2 months ago and they are STILL holding my security deposit. Their contract guarantees a refund in 25–30 days, but that is a complete lie. Every time I follow up on WhatsApp, they feed me the same excuses about it being "processed" or "waiting for manager approval," but they can never provide a bank receipt.

This is not an isolated incident either—my friends rented from them and are dealing with the EXACT SAME scam. Systematically keeping customers' money like this should be a crime in the UAE. I am reporting them to the Dubai Department of Economy and Tourism (DET) and Consumer Protection immediately. Do not trust this company with your money!

They are scammers. After 2 months I haven't received my deposit back, they don't answer text/email. I have reported to DET and Federal Tax Authority.

I have waited 45 days now for my deposit to be returned. All emails and Whatsapp messages are being ignored. I have now escalated this to the Dubai Authorities, nobody should experience this

Received car on time staff was freindly car was 2026 model

This has been the worst car rental experience I have ever had.

They keep customers’ security deposits for months after the vehicle is returned. Whenever you call to follow up, they either do not respond or provide different excuses instead of resolving the issue.

It has been more than two months since I returned the car, and I still have not received my security deposit.

I would not recommend renting from this company. Their customer service is very poor, communication is unprofessional, and the management appears to be ineffective

robber, dont refund me and betray me lmao

This is a fraudulent company, they scam tourists and withhold their deposits. Stay away and save your money

The onboarding experience was actually simple, smooth, and efficient. Everything went well initially, which makes the current situation even more disappointing.

The only issue that has negatively impacted my overall experience is the handling of the security deposit refund. Despite several follow-ups, I have received no meaningful update, timeline, or response regarding its return.

Had there been clear communication, this matter could have been resolved easily. Instead, the lack of information left me with no choice but to escalate the issue to Dubai Consumer Rights.

I hope this situation is resolved quickly, as it is currently the only thing overshadowing an otherwise positive customer experience.

Worst company, they dont want refund your deposit you will chase them and audacity of there team they will be so rude on call, not recommend at all please beware of such scammer company, receiving my refund after almost 1.5 month after chasing day and night.

Avoid Quick Drive Rent A Car at all costs. I rented a vehicle (Rental Voucher: D012233652) and have been fighting to get my security deposit of 1,379.72 AED refunded.

It has been months since the car was returned perfectly on time with no damages or fines. I have called weekly and repeatedly messaged their Accounts & Finance team via WhatsApp. Their team explicitly promised me the refund over text, but they have now completely stopped responding and ghosted all my communication.

This is a direct violation of Dubai consumer protection laws, which mandate deposit returns within 30 days. Since the company refuses to communicate or return my money, I am filing a formal complaint with the Dubai Department of Economy and Tourism (DET) Consumer Protection division today. Do not trust this company with your money.

The worst company to deal with, they are not helpful in case if you have any accidents, you can call them 1000 times no one is answering.

Instead of paying parking fine 170 aed, I end up paying 208 AED bcs of their admin fee( which is only scam to make extra money from customers) instead of saying to pay on parkin app.

Absolutely disaster.

i have been waiting for my refund of the deposit since the 17th of march and i am now starting to believe that they are just going to keep it.

last contact was on march 18th and both the service department and the financial department has now stopped responding.

Stay away from quickdrive unless you are willing to pay almost 50% more than you originally expected, due to lost deposit

I rented several times with them and i m waiting for my deposit since 18 of December 2025.
I have made many requests and now I’m forced to report this behavior here to have my deposit back.
I’m waiting for my money asap,
Jessica Garreau de Loubresse

After returning the car 3rd of February and contact with both booking team and refund team, after 40 days as instructed by both driver and booking team, I have yet to recieve my refund. No confirmation has been issued, only transaction information. No authorizer confirmation yet. International transaction taked 2-5 business days not 2 weeks - the same with the first time I contacted when the amount was incorrect took 3 weeks still no money or reply. Also You have made the mistake by charging me twice for the car when I already paid for it. I understand that with the current situation it can take time, but to not answer is very unprofessional for a company that prides itself with its' 10 years experience. And to blame Whatsapp not working, when it is the only way to contact as emails do not get answered either is not the way to do honest business. I have receipts for everything so do not try to blame me for any wrongdoing as I have seen You do that with others in reviews.

This place is a fraude!
DO NOT RENT WITH THEM.
THEY WILL NEVER REFUND YOU BACK!!!