This has been the worst car rental experience I have ever had. They keep customers’ security deposits for months after the vehicle is returned. Whenever you call to follow up, they either do no... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The worst company to deal with, they are not helpful in case if you have any accidents, you can call them 1000 times no one is answering. Instead of paying parking fine 170 aed, I end up paying 2... See more
Worst company, they dont want refund your deposit you will chase them and audacity of there team they will be so rude on call, not recommend at all please beware of such scammer company, receiving my... See more
It's been three months now my deposit has not been refunded yet. AVOID this company at all cost. Update: I have been renting from Quick Drive for several occasions but never happened to beg my depo... See more
Company replied
Company details
Written by the company
Quick Drive is a UAE-based car rental and leasing company dedicated to delivering reliable, flexible, and customer-focused mobility solutions across all seven emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. We cater to a broad customer base consisting of residents, tourists, business travellers, and corporate clients who require convenient and cost-effective transportation options. Our services range from daily and weekly short-term rentals to monthly and long-term leasing solutions, offering practical alternatives to vehicle ownership while maintaining competitive market pricing. Our diverse fleet includes economy and compact vehicles for budget-conscious customers, comfortable sedans for everyday commuting, spacious SUVs and crossovers for families and group travel, and premium vehicles for executive and special-use requirements. All vehicles undergo regular maintenance and inspections to ensure safety, roadworthiness, and performance in accordance with UAE regulations. Customers can easily reserve vehicles through our online booking platform or by contacting our support team directly, with options for vehicle pickup or delivery across major locations to enhance convenience. We aim to provide clear rental documentation, defined terms and conditions, and structured processes designed to ensure transparency throughout the rental period. Our operational focus is centered on service efficiency, responsive communication, and maintaining a seamless rental experience from booking to vehicle return. We continuously evaluate customer feedback shared through platforms such as Trustpilot to identify areas for improvement and strengthen our service standards. At Quick Drive, our objective is to build long-term customer relationships by upholding professionalism, accountability, and consistent service quality while adapting to the evolving mobility needs of individuals and businesses throughout the UAE.
Contact info
Al Jaddaf, Jaddaf Heights Building Shop # 1 - Dubai, Dubai, U.A.E.
- +971505259245
- support@quickdrive.ae
- www.quickdrive.ae
2.0
Poor
50 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Say goodbye to your deposit
I returned the car on October 8, 2024, today is December 20 and I still have not received my deposit of 1500 AED, like the others they asked me to give the deposit in cash only. Customer service is unreachable unless you harass them with messages and calls otherwise they just ignoring you, I'm trying to get my deposit back but if I don't get it back I'm going to have to file a case against their company, and I've just seen the recent reviews I am not the only case. Dubai is a secure city but it is shameful to find companies still stealing, this must be fixed.
December 19, 2024
Unprompted review
Reply from Quick Drive Rent a car
We are concerned by your comment and would like to clarify. Quick Drive does not withhold or steal any customer deposits. Your security deposit of AED 1,500 has already been refunded, and our records show that you confirmed receipt.
We understand that communication delays can be frustrating. Our customer service and finance teams handle many requests, and occasional delays in response can occur, but this does not mean deposits are not returned. Deposits are refunded according to company policy after the vehicle return and any necessary checks.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 satisfied customers. Our reputation is built on transparency, professionalism, and returning every customer’s deposit, which is why we continue to grow year after year.
--Quick Drive Team
Advertisement
They steal your deposit
The deposit you give them.. Is so difficult to get it back, they will not refund it to your card, they will send it to your bank, but you will get about 20% less. DO not use them.
December 10, 2024
Unprompted review
Reply from Quick Drive Rent a car
Thank you for sharing your feedback. We would like to clarify that we do not withhold any customer’s deposit intentionally. The only deductions made from the security deposit are for Salik (toll) charges, traffic fines, or any other legitimate charges incurred during the rental. The remaining deposit is always refunded.
If the refunded amount appears slightly less, it may also include bank transfer fees, which are imposed by the bank and not by Quick Drive. These terms are clearly mentioned in the rental agreement before signing.
Quick Drive has been operating in the UAE for nearly 10 years, with branches in Dubai, Abu Dhabi, and Sharjah, a fleet of 1,500+ vehicles, and over 50,000 satisfied customers. We pride ourselves on transparency and professionalism, and every customer’s deposit is refunded according to our policy.
--Quick Drive Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.