Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front w... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry b... See more
Company replied
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't dr... See more
Company replied
I got the most expensive cleaning. My tires were not clean and a piece of dirt was in my door. So I had to wipe my car clean and clean my tires and rims. Have been there several times. Next time will... See more
Company replied
2.2
Poor
99 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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The projector for the Ceramic Duck
The projector for the Ceramic Duck Membership was a good expierence for the kids. Ben was very helpful at explaining what I would be paying for.
March 12, 2026
Unprompted review
Poor customer service
I was sent an e gift card by your company and today at around 12: 30 P.M. when I tried to get my car washed I was approached by a young who gave me a million reasons why he couldn’t accept it. It got to the point where I became frustrated. I asked for a manger and this same young man told me there were no managers. So I got out of my car and went into the office in search of someone who could help me. In the office the young man kept asking me “ so what are you going to do about it” taunting me to make a mistake and hit him since he knew he had upset me. He later stated he was going to call the police which I agreed for him to do. At this same moment some guy came out with his arm in a sling who never introduced himself only telling me to leave since I was supposedly yelling. Yes I was yelling I was frustrated with the complete incompetence of their employees. I should have waited for the police but I decided to just leave to avoid any further issues.The employees kept mentioning there were cameras which everyone knows. Maybe that's why they taunt people knowing they can hide behind the cameras for protection. Luckily there are more and better car washes in this area.
March 13, 2026
Unprompted review
Reply from Quickquack
Hello Connie - We’re sorry to hear that you experienced difficulty using your e-gift card and that the interaction left you feeling frustrated. That is certainly not the experience we want anyone to have when visiting our wash.
We would be happy to look into the issue with the gift card and review what may have happened during your visit. To help us investigate and assist you, please email our team at socialmedia@dontdrivedirty.com with the location you visited, a photo of the gift card barcode (if available), and the phone number and license plate associated with your visit. Once we have that information, we can review the transaction and the situation more closely and address any concerns.
The wash itself is fine. It's the membership where they get you
The car itself is fine. It's the membership that gets you. They offer you a discount, say $10 for the month of January. Then, when you're monthly membership is up and there's no money in the account, it basically freezes your membership. You can't cancel it on the website or the app. Turns our you're supposed to call. I figured (and this is on me) that my membership would cancel after a couple of tries to take out the payment. Right? Nope. Fast forward 21 days and they have been trying to charge your account. Except now I have money in there to pay a bill, but now I'm $39 short for the bill. Of course, NOW I can cancel. Except it's still good until the end of February. So when I call to get a refund I'm told that of course I can't. But I can use my membership for the next 9 days. The manager is conveniently not available. I'm on a call back list. I am not holding my breath.
Quick Quack just lost a customer.
February 19, 2026
Unprompted review
Reply from Quickquack
Hello Stacey - Thank you for sharing your feedback. We’re glad to hear the wash itself met your expectations, though we’re sorry there was confusion and frustration regarding the membership.
Our Unlimited Membership is a subscription that renews automatically every 30 days from the original sign-up date. The promotion you mentioned was an introductory offer of $9.99 for the first month, with pricing returning to the regular monthly rate beginning in the second billing cycle. This information is included on promotional materials, pricing boards, and in the Terms and Conditions that are reviewed and signed during enrollment.
When a membership is created, customers sign the Terms and Conditions on the sign-up tablet and immediately receive a welcome email that includes the renewal date, renewal price, cancellation instructions, and a link to the full terms.
A failed or missed payment does not cancel the membership or change the billing date. Instead, the account is placed into a suspended status until the balance is brought current, and the normal 30-day billing cycle continues from the original enrollment date.
Memberships can be canceled at any time through the app, or our Customer Care team can assist directly. If you still need help with your account, please contact Customer Care at 888-772-2792 or info@dontdrivedirty.com. Our team is available 7 days a week from 6 AM – 7 PM PST and will be happy to review your account with you.
We appreciate the opportunity to clarify how the membership works and assist with any remaining questions.
The folks that work at the wash do not…
The folks that work at the wash do not help you, ultimately I believe that is where the mishap happened (deleted an old car and added new license plate) and they tell you to call the 800# and you get a message to call again later, no one to answer the 800 customer service #. So essentially you are left there needing a wash and can’t have it even though you have a membership. So I paid to add a car I already pay for and I was told I couldn’t get that refund. Why on earth would you not refund that?
And now I get these emails that say it’s resolved?
MEMBERSHIP CANCELLED. The absolute worst experience.
I drive across town now to go to another place and it’s worth it.
January 22, 2026
Unprompted review
Reply from Quickquack
Hello Amy - Thank you for taking the time to share your experience. We’re sorry to hear about the frustration you encountered and would like the opportunity to look into what may have happened with your account.
Our onsite teams are always happy to help with basic membership support, including up to two license plate swaps per year, which can also be completed through the app. Because our site teams have limited access to account history and billing details, situations that require deeper account review are sometimes referred to our Customer Care team so they can properly diagnose and resolve the issue.
Our Customer Care team is available 7 days a week from 6 AM – 7 PM PST at 888-772-2792 and actively assists customers throughout that entire window. While there can occasionally be delays during periods of higher call volume, our team is available and working to assist customers during those hours.
Without additional information, we’re unfortunately unable to locate your account to review what occurred or determine why the additional charge may have been made. We would be happy to have a Customer Care supervisor review your account and reach out directly to address your concerns. Please email socialmedia@dontdrivedirty.com with your phone number and license plate, and our team will follow up with you.
We appreciate you bringing this to our attention and would welcome the chance to help clarify and resolve the situation.
As a previous customer of Suds in…
As a previous customer of Suds in Redlands, I was a little disappointed when my son changed our membership to quick quack because it did not wash it as well and it certainly didn’t dry it as well! So I’m hoping by doing a review that the company will evaluate this and look at it because there are several other people that have responded the same way
January 27, 2026
Unprompted review
Reply from Quickquack
Hello Gloria - We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Staff was the only good this about the…
Staff was the only good this about the wash. My garden hose without soap could have done a better job. Would never recommend, and will definitely not spend $$ to come out with a dirty car.
Very disappointed
January 26, 2026
Unprompted review
Reply from Quickquack
Hello Stephanie - We’re sorry to hear about your experience. At Quick Quack, we always aim to get it right the first time. While our technology and equipment are designed to deliver a great wash, no system is perfect, and there may be times when something gets missed. That’s why we stand behind our Clean Car Guarantee—if you’re ever not completely satisfied, simply pull around and let us know so we can address it right away. We’ll always do everything we can to make it right and ensure you don’t drive dirty. Our store leader would be happy to reach out directly to address any questions or concerns about your visit. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
I've been a member of Quick Quack for…
I've been a member of Quick Quack for many years, at first when they opened, they were an awesome car wash, amazing experience. Lately, they don't really cut it, my car never leaves their wash clean. Today, I dropped the kids at school and thought I'd wash the snow off my car. However, I didn't realize I needed to update my credit card on file and I didn't have my purse on me. The attendant, would not let me through the wash, he refused service to me and was quite rude about it. This was at the Highland location off Timp, rude little blonde boy was the only person that I could see working. Instead of actually using customer service skills, and reminding me that I could go into the app and update my card, he made me turn around and leave. LOL, really? There isn't a shortage of car washes here in Utah, and you can better believe I will NOT be frequenting this business ever again. I've canceled my 3 car monthly membership and will happily pay someone else :)
January 8, 2026
Unprompted review
Reply from Quickquack
Hello Michelle - we’re sorry to hear about your experience and appreciate you being a longtime member. After reviewing your account, it appears the membership was in a suspended state due to a failed payment. Our team did inform you of the issue and offered two options — to process the past-due payment to restore your membership or to purchase a single wash that day.
Unfortunately, we’re unable to provide a wash without an active, paid membership or single wash purchase. We understand this was frustrating, but our team was following company policy. If you’d like assistance reactivating your membership or updating your payment information, our Customer Care team would be happy to help at 888-772-2792.
Avoid QuickQuack
And there on October 15th when a bunch of tree sap landed on my car. I only hand wash my car.
I went to the Rocklin location. They guy charged me $37.99 for a “deluxe”
Wash.
To my surprise a month later I got charged another $37.99 for my “subscription. What a shady operation!
After going back and forth over 4 emails they refused to refund me. Avoid this scam of a car wash.
October 15, 2025
Unprompted review
Reply from Quickquack
Hello David - Thank you for sharing your feedback. We’re sorry to hear there was confusion regarding the charge and understand how frustrating that can feel.
Our records show that our Customer Care team attempted to review the situation with you over several emails. In order to locate and review a membership account, we do need the license plate associated with the visit, as this is the primary identifier used in our system. During the conversation, our team repeatedly requested that information so they could find the account and assist you, but unfortunately it was never provided. The other details shared, such as the last four digits of a card, can match multiple accounts and are not sufficient for us to accurately locate or verify a specific membership.
When a membership is created, customers review and sign the Terms and Conditions at the time of sign-up, and a welcome email is immediately sent with the membership details, including the renewal date, renewal price, and cancellation information. Our Unlimited Membership is a subscription that renews automatically every 30 days unless canceled.
Because the license plate information needed to locate the account was not provided, our team was unable to complete the review or make any adjustments. We also understand that the billing concern has since been addressed through your bank.
If you would still like us to review the situation further, we would be happy to do so. Please feel free to reach out to our team at info@dontdrivedirty.com with the license plate from the vehicle used during your visit, and we’ll gladly take another look.
We appreciate the opportunity to clarify.
STAY AWAY if your car is more than 5…
STAY AWAY if your car is more than 5 years old. I've been a customer for years. I recently went through their wash and the front wiper arm was damaged. The staff recognized the issue and an incident report was filed. The claim was rejected due to my car being more than 5 years old. They're lost a loyal customer due to this horrible customer service experience.
December 5, 2025
Unprompted review
Reply from Quickquack
Hello Mike - we apologize that you had an unsatisfactory experience and disagree with the outcome of your claim. Without more information to identify your specific claim, we cannot directly address your concern, but we can assure you that we are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim. We do have our damage claim policy posted in multiple locations at every facility including at the entrance of the wash. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old. Also, antennas should be removed or retracted.” Even with this policy, we will investigate any claim of damage to ensure that there was no malfunction of the wash that caused or contributed to the incident. If it is found that nothing malfunctioned during your wash to cause this incident, unfortunately, we would not be able to accept responsibility since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash.
Such a big Corporation wouldn't make it right.
I just discovered on my credit card bill that I was being charged double cost on my Quick Quack bill since June. In June I went to Quick Quack for a ONE TIME car wash on a car that I usually don't drive. I learned from their Customer Service that I must have added that car to my account. I did not. She looked up that June was the only time I had that car in. The frustrating part is that the only thing Quick Quack would do is apply credit to my next months bill, and I was out of luck the other 5 months I was billed. Such a big corporation and they wouldn't make it right.
December 6, 2025
Unprompted review
Reply from Quickquack
Hello Lance - Thank you for sharing your concerns. We’re sorry to hear about the frustration this situation caused.
Based on the details provided in your review, it sounds like a second vehicle may have been added to your account during your visit. When a vehicle is added to an Unlimited Membership account, it becomes its own membership and will automatically renew every 30 days unless it is canceled. Customers also receive monthly invoices at the email address provided at sign-up so they can clearly see what vehicles and memberships are being billed each cycle.
Unfortunately, without additional information we’re unable to locate your account or review the interaction you mentioned with our Customer Care team. If you would like us to take another look, please reach out to info@dontdrivedirty.com with the license plate(s) associated with your account so we can review the account history and confirm what occurred.
As outlined in the Terms and Conditions agreed to at enrollment, memberships can be canceled, including removing an additional vehicle, at any time by contacting Customer Care at least 10 days prior to the renewal date by email at info@dontdrivedirty.com or by phone at 888-772-2792.
We understand billing questions can be frustrating and would be happy to review your account further if you’d like us to take another look.
This company is shady AF
This company is shady AF. For about a year I was paying for their premium car wash “experience” $35/mo . Finally, I realized that I don’t use it enough to make it worth my while. I cancelled online and they popped up with a free month . I accepted. Why not. Well, I got charged again a month later. So I called to complain and get my money back and they said “ when you accepted the free month, it automatically charges you again after that free month and since you accepted it, I can’t give you your money back.” It must have been the tiniest print because I never saw that. I never used it and it’s only the second day of the month. I just find it terrible service for any company to trick someone who is cancelling into continuing a membership. Super shady. Horrible business practice. Not to mention, my car was never clean the first time through and left permanent streaks on my new car.
December 2, 2025
Unprompted review
Reply from Quickquack
Hello Penny - We’re sorry to hear about your frustration and appreciate the chance to clarify how our cancellation and retention offers work. Like many membership-based businesses, when a customer begins the cancellation process, they may be offered retention offer such as a free month as an incentive to continue their membership.
If the cancellation is started over the phone, our team explains verbally that accepting the free month does not cancel the account and that billing will resume after that month. A follow-up email is also sent immediately, confirming that the free month was applied, noting that the account remains active, and showing the next billing date.
If the cancellation is started through our app, the process is visually displayed on-screen. Customers are presented with two clear options:
1. Accept Free Month (to continue membership)
2. Continue to Cancel Membership
Choosing “Accept Free Month” confirms the decision to remain an active member, and the following screen again thanks the customer for staying and continuing their membership with us.
We make every effort to be clear at each step, but we sincerely apologize if you feel it was not made more clear. We value your feedback and will continue looking for ways to improve communication so that our members always feel confident in their choices.
Scratches car
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scratches on the top and sides of the roof both sides. The damage was not noticeable immediately after first wash but after 6 months of washing the marks are clearly visible. It is a new car and there is no other way it could have gotten identical scratches on both sides of the roof.
I cannot recommend this place and strongly suggest going elsewhere if you care about your car’s finish.
November 17, 2025
Unprompted review
Reply from Quickquack
Hi Jo- We apologize that you had this experience. We are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. Quick Quack Car Wash’s systems are “brushless” and utilize a combination of soft-cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? Please send your phone number and license plate to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
Best service
The service and the staff one person on site comes to me if I need assistance o any help that’s what I call pro services thanks to Prince on 4012 S Cooper st in Arlington Tx
November 16, 2025
Unprompted review
Reply from Quickquack
Thanks Hipolito - Thank you so much for taking the time to leave a review! We really appreciate your business.
Went to Oak Harbor car wash in…
Went to Oak Harbor car wash in September for a $14 wash. Just noticed I have a charge for $41.41 for November, looked at October and another $41.41 charged to my debit card. I do NOT have an account! I did not ask for a monthly subscription! They are charging to my card without authorization. Will be calling in the morning or might be heading there to dispute the charges with staff. If unsuccessful there and if I can't get resolution, I'll have to cancel the card and eat the loss. Criminal.
Follow-up:Subsequently I went to the carwash and spoke to the area general manager. He could scan my card with the pad and found the subscription with a name, email and plate. None of which I knew. When I called customer care, they could look up my license plate to see that I had a September charge, which was me, but no record of the other 2 charges. They said they could not lookup my card as I didn't have an email address tied to a subscription. Also, the GM said there were other inactive subscriptions with different license plates tied to my card. But no other charges that I found. Card was cancelled, bank fraud department is investigating, I should get my money back.
I can't think of any other way my card was compromised. Is it possible that someone inside got my information? I have no other charges that were not me. My bank is investigating. Changed to 3 stars for the assistance, but, although speculating, their billing/charge system might be needing might need scrutinizing.
November 11, 2025
Unprompted review
Reply from Quickquack
Hello JR - we apologize that you had an unsatisfactory experience and for any misunderstanding or confusion that occurred during your visit. In order to sign up for a membership, every customer must sign the terms and conditions at the time of account creation. We also send out an email immediately at the time of account creation with all the membership details including the renewal date, renewal price, and our terms and conditions. We apologize for any confusion that occurred and would be happy to have our store leader reach out for more information and to address any concerns or questions. Please send your phone number and license plate to socialmedia@dontdrivedirty.com
Indianschool Rd location
Indianschool Rd location a young man who works there named Carlos always puts a smile on my face and brightens my day.
October 12, 2025
Unprompted review
Reply from Quickquack
Thank you Lynn! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
I trust this carwash
It’s really unfortunate to see some of these reviews but I did have a really great experience at all the locations have been to so far. In fact the reason for my review is because of how great my most recent experience was. My car always comes out clean, smells good, and the convenience of the vacuums in the towels is always great. They seem to be expanding quite feverishly in Texas, and maybe with that comes some growing pains but all my interactions have been five stars
September 1, 2025
Unprompted review
Reply from Quickquack
Thanks Jeff! We appreciate your review and your support! We understand that seeing negative posts can raise concerns. It’s true that people are more likely to share when something goes wrong than when everything goes right — and we totally get that. We wash hundreds of thousands of cars each week across 270+ locations, and we’re proud to serve over a million members who count on us for a clean, quick, and safe wash. We are so glad to hear you have had great experiences with us and we hope to have the opportunity to continue to serve you long into the future. Thank you again for all your support!
Gross smelly towels
I typically really like Quick Quack and I have a membership. I use several locations. Today in Yucca Valley, CA. Everything seemed OK, carwash was fine. The towels to dry off the cars used to be dry but now they are damp, but still dry the car off. My big complaint today was the towels smelled like a filthy kitchen sponge. I didn't notice until I got back in my car and realized the smell had transferred to my hands. I had a two hour drive ahead of me, now with super stinky hands. I've been a loyal customer for over a year, but if this happens again, I'll be done, totally gross. Wish they would go back to drying them but if not, at least make sure they don't stink.
September 3, 2025
Unprompted review
Reply from Quickquack
Hello Paul - thank you for being a loyal member and for sharing your feedback. At Quick Quack, we have always intentionally kept our complimentary microfiber towels slightly damp, not wet, since completely dry microfiber can risk damaging a vehicle’s clear coat. That said, the odor you described is not normal, and we sincerely apologize for the unpleasant experience you had. We’ll be looking into this right away to make sure our towels meet the clean, fresh standard our customers deserve.
Just when I think QQ has it's act…
Just when I think QQ has it's act together, they surprise me with less than stellar service! Once again, the young man who guided me into the wash was just too darn lazy to pre-spray my entire front windshield and he never moved to even attempt to pre-spray my rear window, which is a must with an SUV. So, Iwasted their time, energy and supplies by immediately driving through a second time, hoping the wash would clean my front and rear windows. Wondering where management is during the day? I hve never seen anyone who appears to be supervising the workers. Don't get me wrong. Some of the youngsters who work there are excellent, but every once in a while a lazy kid couldn't care less about customer service. Management, where are you?
August 29, 2025
Unprompted review
Reply from Quickquack
Hi Bill - We apologize that you had an unsatisfactory experience at one of our locations. We would be happy to send your concern to the correct location and help you connect with the correct store leader to address your concerns. Please send your phone number, license plate, and which location you visited to socialmedia@dontdrivedirty.com
I love them
I love them! I've been going here to Quick Quack Car Wash since '06 I believe they also had a different name at first it's been so long. This is the only car wash I've trusted on my vehicles for years. Acura, BMW, JEEP, NISSAN etc. Lately there is one that the vacuums always suck! But they are kind of in the ghetto area. People always breaking it. UGH! I love their concept of recycled water. If you want to cancel just have your card stopped. Once charged, how can you expect a refund?
August 14, 2025
Unprompted review
Reply from Quickquack
Thanks Lillian! Thank you for taking the time to review! Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Broke my side mirror
Took my 2020 Chevy Blazer through the Brentwood, CA location Friday 8/1/2025 at about 6:40pm and the car wash smacked my driver's side mirror so hard that it broke the internals that hold the glass in place (the part used for adjusting the mirror). The car sent into the wash behind me was so close I couldn't use the air dryer, since I didn't have any towels I drove home (about 5 minutes away) to dry my car. As I was pulling away I noticed that my mirror was jammed forward and so popped it back in place before pulling out onto Sand Creek Road. When I looked at my mirror all I could see was the sky. I used my mirror controls on the door set it back to where it should have been.
When I parked in my driveway I spent about 5 minutes toweling off the water, I had left my driverside door open during this time, when I was finished and closed my door the mirror fell out, only being held in by the wiring for the turn signal and impact side markers.
The manager is claiming the damage did not occur due to the car wash even though he stated that you can see on their videos that the machines hit my side mirror so hard it forced the mirror all the way forward. The manager is denying any responsible because I left the property before realizing that the impact had caused significant damage stating that all damage claims are automatically denied if you don't notice the damage immediately on their property before leaving.
The manager refused to give me the regional manager's name or contact information and said that it's against at their policy to provide any of that information to customers. He admits to seeing video of the car wash striking my mirror hard enough to force it forward and stated that this happens all the time and never breaks the glass or internals. He accused me of changing my story about the series of events, rewording what I said to make it sound like I had been touching the glass when it broke. He strongly insinuation that I broke the mirror myself within those 10 minutes after exiting the car wash. Even after showing him the video of me pulling into my driveway, drying off my car and the assembly falling apart when I closed the door for the first time. I showed him time stamped photos of the damage (before I realized it was actually broken) taken in the parking lot before leaving.
August 1, 2025
Unprompted review
Reply from Quickquack
Hello Ryan - We sincerely apologize for any frustration this experience has caused. Your claim was escalated for further review, and our store leader has been in contact with you to work toward a resolution. We value your feedback and hope to have the opportunity to better serve you in the future.
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