Avoid at all costs! The post order service is abysmal. Order placed then nothing, no communication regarding delivery. Trying to establish contact with non existent customer service. This is by far th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Avoid, avoid, avoid! I used to love Quicksilver for surf and ski wear, been buying thier gear in shops for almost 30 years, shows my age... In Jan 2026 I purchased a pair of ski googles on... See more
Wish I would have read reviews before purchasing! Bought a new Hoodie in the sale along with a hat so I didn't pay delivery. Refunded me half the amount without telling me then delivered just the hat.... See more
Company and brand reputation ruined by the worst delivery process backed by a hopeless website and literally NO customer services. 'Free delivery' quote on site, order shipped in a day, they don't... See more
1.4
Bad
40 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Horrible customer service.
Horrible customer service.
My parcel was left outside and was stolen. Not quicksilver fault, but the courier.
However, I've been trying for weeks to get a refund and they just keep replying that I should ask my neighbours where it is .
They just don't care. Avoid.
November 22, 2021
Unprompted review
Advertisement
Brilliant outdoor stuff no hassles
November 3, 2021
Unprompted review
Surfers and skate boarders brand that…
Surfers and skate boarders brand that is never out of trend. Their clothes is stylish and is always a mark to show what your style is and what you represent.
July 31, 2021
Unprompted review
Retuned goods still not refunded
Retuned goods still not refunded, no replies to emails.
July 15, 2021
Unprompted review
Horrendous customer service
Love the clothes, but the customer service is horrendous and non existent! Still asking for a reply but still nothing nearly 2 weeks later.
June 26, 2021
Unprompted review
Advertisement
I don't know where to start
I don't know where to start, a complete mess!
DO NOT purchase from them, they sent me someone else's order and now they want me to go out my way to return items that do not belong to me!
And to top it off they say they can't track my order so i will never receive what i ordered in the first place, shambles.
June 3, 2021
Unprompted review
Non-existant customer service
Non-existant customer service. Do not order anything from them. My delivery did turn up after 4 weeks waiting but sizing was all wrong so returned for a refund. That was 6 weeks ago!!! no responses to my emails and customer service phone line cuts you off once you have listened to their selection options. AVOID! Wish I had read the reviews first.
March 8, 2021
Unprompted review
Don't order!
OMG wished i read the review before buying! my backpack took weeks to come but came with a zipper head missing on side pocket so can't be used, am trying to get a replacement or refund, am fearing for the worst...
March 6, 2021
Unprompted review
HORRENDOUS EXPERIENCE NEVER AGAIN
HORRENDOUS EXPERIENCE NEVER AGAIN
Spent nearly £200 on Quicksilver products. Over a month and no delivery. Got in touch with courier to be told the parcel had been lost and I needed to contact the merchant. No number available, only a bot to respond to their online customer service form, which responded with unhelpful information. It's bee 6 weeks and no one has contacted me so I have apparently lost my money. I am in the process of raising a dispute with my bank. SHOCKING for such a giant international company.
March 4, 2021
Unprompted review
Advertisement
Appalling Customer Service.
Appalling Customer Service.
Ordered two jackets in January. Still haven't got them or any sight of a refund and now half way through February!!
Tracking that was provided doesn't work.
Customer Services is appalling. No answer to emails. Call the number, stay on hold for half an hour and then get hung up on - done this multiple times now.
February 18, 2021
Unprompted review
WARNING
WARNING
I placed an order for a pair of jeans. It’s been a month, I’m still waiting. Eventually after 8 emails I received a reply. Their clothing comes from Europe. They have a massive backlog of items to sort out due to new custom regs. So no jeans, waisted time and money. Appalling communication with customers, company not fit for purpose, be warned.
January 23, 2021
Unprompted review
Poor customer services
Do not use this company no customer services faulty goods do not reply to emails or phone calls. Waste of money....
September 4, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.