quince.comReviews 

3,822
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and value of the products, noting that items are true-to-size and exactly as advertised. The customer service is frequently highlighted as exceptional, with many appreciating the quick, kind, and helpful responses, often resolving issues efficiently through chat or text. Reviewers are impressed with the personalized approach and the company's willingness to go above and beyond to ensure customer satisfaction, even in cases of stolen packages or address errors. However, some people mentioned issues with orders, such as items not arriving or receiving the wrong product, though these were often quickly resolved by customer service. A few other people also felt that the quality of certain products, like sheets or sweaters, was not as expected, with some experiencing durability issues or inconsistent sizing. Additionally, some reviewers reported dissatisfaction with customer service interactions, citing unhelpful responses or difficulty with returns for specific situations.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, highlighting it as stellar,... See more

Product

Reviewers highlight positive aspects of product quality, often describing items as high-quality, durable, and... See more

Quality

Reviewers mention positive feedback about quality, with many customers praising the high quality and value of... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Order

People report ambiguous experiences with order, with many customers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I just discovered Quince a couple months ago and I’m loving their business model. Good products, great value and terrific customer service. Clothing is true-to-size and fits well. Everything i... See more

Rated 5 out of 5 stars

I am a new Quince customer but have been really impressed so far with their products and customer service. I have purchased clothing and sunglasses and the quality and value are great. I recently cont... See more

Rated 5 out of 5 stars

Ordered from Quince for the first time. The product, a pair of cotton men's shorts, seem to be of high quality but the medium size was too big for me. Their return policy appears simple and quick. I a... See more

Rated 5 out of 5 stars

I’ve ordered MANY times from quince and am almost always pleased with the quality of items! Customer service help has always been quick, kind, and helpful in resolving the rare times I’ve needed assis... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(3,822)

3,006 reviews in the last 12 months

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Rated 5 out of 5 stars

Best Customer Service ever

Fast, friendly, very helpful, efficient. Sarah, the agent I talked to somehow found my order with almost no info from me, found that it had been lost in shipping, sent a free replacement that I received in 2 days & even went above & beyond by setting up tracking for me by text rather than their usual tracking through their app which I don’t have & requires an email address to set up. However, I can’t access my email at the moment. It was the best Customer Service experience I’ve have ever encountered

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great place to find quality products!

Great products, not always my style, but returns are easy and great! Me shipping is reasonable timeframe and bonus savings offered all the time! Customer service is exceptional! Good products, good prices and satisfaction of customers is taken into account. Thank you quince!!! and Ricardo.ill be ordering more soon!

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

I recently learned about Quince

I recently learned about Quince. The items I have purchased are terrific, great quality, and craftsmanship. Size true to stated, order delivery is good and returns are very easy. They tell you when the item you wanted is back in stock too.
I’m hooked!

July 3, 2026
Unprompted review
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Rated 5 out of 5 stars

An item I ordered was…

An item I ordered was missing..delivered to wrong address..customer service reviewed purchase history and made a prompt re-order at no expense to me..stellar Service

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

Quince customer service

Quince customer service was extremely helpful in resolving a delivery issue with CDL. Their quick communication with me and their navigation in dealing with the problem directly with CDL helped to resolve the issue. I will continue to be a loyal Quince customer.

July 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Not just great products!

I have always loved the products I received from Quince but I had not dealt with customer service before. Their customer service is a wonderful as their products. I needed assistance with an order and come to find out, I had made an error not them. Their customer service agent still helped me resolve the problem! They were helpful and kind.
Quince is a great company all the way around.

July 3, 2026
Unprompted review
Rated 5 out of 5 stars

I have been impressed with many aspects…

I have been impressed with many aspects of Quince, from product quality to quick delivery, this time it was with customer service. Customer service responded promptly and thoroughly and went above and beyond even though I had no expectations. Another reason to keep coming back!

July 2, 2026
Unprompted review
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