Quince & Cook Reviews 

549
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

A little gem of a store! I found this place online & ordered some Christmas gifts & was absolutely delighted. Everything came beautifully packaged & scrolling through the website, I could have order... See more

Rated 5 out of 5 stars

Its been a while since i've had a trully delightful in person shopping experience and Q&C delivered!! I love love this shop, the ambience, the selection of goods, the friendly staff - it was just the... See more

Rated 5 out of 5 stars

I love the beautifully curated selection of items here! It is a go to shop for gifting something special, which is exactly why I made my recent purchases. I highly recommend Quince and cook to anyone... See more

Rated 5 out of 5 stars

This wonderful shop was a great discovery. I was in search for a particular planter which was sold out from my usual online retailer. A quick Google search later I found my item. Delivery was prompt.... See more

Company details

  1. Home Goods Store

Written by the company

Quince & Cook was born of our two passions; Interiors and cooking. We have combined Quince Living, our home wares store with our Range Cooker Showroom to create a bricks and mortar store in Perth dedicated to premium cooking and unique interiors. At Q&C you will find range cookers from Aga, Bertazzoni, Esse, Everhot, Lacanche and Rayburn as well as handpicked interiors from UK Craft, Scandinavian design and Independent Makers. Each item is lovingly handpicked for our store with fresh new designs each season that you can find in store and online. Quince & Cook is also home to Wash House Store, Perth's first zero waste refill store dedicated to natural, vegan, plastic free cleaning materials plus body, skin and hair care. Shop small and help us support independent makers and creators across the world.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

549 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(549)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Suspect is corrupt

Has sign saying each spend chooses world however

. had taylor swift jigsaw on window display post 2022, her private plane use has caused extreme environmental damage
. flashing lights put on window display, the flashing lights are hazzordus on the eyes
. allowing bears big adventure to be displayed in store, which is in support of corrupt bias ymca

I advise avoiding its most likely run by fakes.

August 11, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent products

Excellent products! Well packaged and delivered in good time. Good experience and I shall definitely be shopping again soon.

May 28, 2026
Rated 5 out of 5 stars

Fabulous .

Fabulous .. such a good family run shop … really lovely lovely lovely things to buy! No where else needed for gifts and crisps!

May 5, 2026
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Rated 5 out of 5 stars

Not arrived, solution provided

I ordered an item and paid for 48hour delivery. It didn’t arrive but after emailing they have provided a prompt solution. Much appreciated.

February 2, 2026
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Reply from Quince & Cook

Hi Ruby,

I’m really sorry to see the one-star review.

As we are discussing over email, your order was dispatched promptly and is currently with Royal Mail.

From the tracking, it appears to be sitting in Edinburgh, which suggests it may have been routed to the wrong sorting office. Unfortunately, once parcels leave us, delays like this are entirely down to Royal Mail and are outside our control.

I completely understand how frustrating this is, but we do feel a 1-star review reflects Royal Mail’s service rather than ours.

We’ve done everything we can at our end and, like you, we’re now waiting for them to move it along. If we could magic it to the recipients doorstep we would.

As a small, family-run Perth business, negative reviews have a significant impact on us, so this is understandably upsetting for us.

We genuinely care about our customers and always aim to provide the best possible service, even when circumstances beyond our control make things difficult.

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Rated 2 out of 5 stars

You sent me the wrong colour nail…

You sent me the wrong colour nail polish.
Update: they are going to refund me for the polish and they were quick to get back to me. But still a bit disappointing. I do order from this company reasonably often and normally there are no issues.

January 9, 2026
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Reply from Quince & Cook

Ah no! We're super sad to see a 2-star review. You let us know that we sent the wrong nail polish this afternoon and we replied straight away to apologise for our mistake, the colours were so similar we had just picked the wrong one. We let you know that we would refund you, and that you could keep the incorrect polish free of charge, you then thanked us.

Please consider amending your review as the incorrect polish was down to human error and we rectified the issue quickly. Negative reviews have a huge impact on small family businesses.

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