Quintain Living Reviews 

1,012
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and resident teams for their exceptional helpfulness, friendly demeanor, and efficiency in resolving issues, often highlighting quick response times. Many appreciate the well-maintained buildings and modern facilities, including gyms and shared spaces, alongside convenient locations that enhance their overall living experience. However, some customers also noted concerns regarding the moving-out process, citing experiences of poor communication, unexpected fees, and a perceived change in treatment after giving notice. These reviewers mentioned feeling disappointed by the handling of their departure, contrasting with their otherwise positive living experiences.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers consistently praising the teams for being... See more

Service

Consumers find service to be positive, with many reviewers praising the team's commitment, professionalism,... See more

Location

Reviewers mention positive feedback about location, highlighting its convenience, safety, and overall appeal.... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting the high quality, modern... See more

Customer service

Users describe positive interactions with customer service, highlighting that representatives are often quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstair... See more

Company replied

Rated 5 out of 5 stars

What an amazing service these team have in Ferrum especially a big thanks for the maintenance team for being available 24/7 and taking care of the people living in the flat You can always conta... See more

Company replied

Rated 5 out of 5 stars

Ciara is truly the glue of this building. She keeps everything running so smoothly and is incredibly efficient - things just get sorted quickly and without any fuss, which makes a huge difference day... See more

Company replied

Rated 5 out of 5 stars

During my visit to Canada Gardens, I had to use the parcel room and honestly found it pretty confusing and disorganised at first. After trying to figure it out myself for a while, I asked the receptio... See more

Company replied


Company details

  1. Apartment Building

Written by the company

Brand new studio to 4 bedroom apartments to rent at Wembley Park. There are no hidden fees. Bills are all set up and ready to go. Find your brand new home today.


Contact info


4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,012)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nice flats fun Events

Nice flats. Events team putting on more events. Halloween event was fun. Great setup lots of drinks food. Friendly staff. Could increase number of residents to events space can accommodate more.

November 1, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Conor,

Thank you for your lovely review! We’re so glad you enjoyed the Halloween event and our team’s efforts. We appreciate your feedback about event capacity and will keep it in mind for future events.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Massive shoutout to Jonathan

Massive shoutout to Jonathan - he always goes above and beyond for me and all residents! Thank you!

October 31, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Callum,

Thank you so much for the wonderful feedback! We’ll be sure to pass your kind words on to Jonathan.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Incredible Service - Patricia of Canada Gardens

Absolutely incredible service from Patricia - she really did go above and beyond to ensure our move in was as smooth as possible!

October 25, 2025
Unprompted review
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Reply from Quintain Living

Hi Morgan,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Patricia.

If there is ever anything we can to do to help you settle in, please feel free to reach out to the us.

Kind regards

Greg - Resident Manager

Rated 5 out of 5 stars

Dream flat and super helpful residents team

It’s coming up to 6 months living here and I absolutely love it - it’s a fantastic location, and the amenities are great (especially the gym and co-working space). The resident team are incredible - so helpful and kind, quick to resolve issues, and it’s so nice to always have a friendly face to greet you. Special shoutout goes to Ciara who consistently goes above and beyond for me and my flatmate!!

October 21, 2025
Unprompted review
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Reply from Quintain Living

Hi Anna,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Ciara.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Kumar was absolutely brilliant

Kumar was absolutely brilliant! Professional, incredibly knowledgable, friendly, and answered all of the questions we had. He happily took time out of his day to show us multiple developments as well as studio and one bed flats. If you are looking to be taken around Quintain living facilities, Kumar is your go to!!

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Simple and straightforward

Extremely quick, simple and straightforward to rent an apartment. Kumar especially was amazing in helping me find a room to move into and made the whole moving-in process really simple.

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from Komar!

From the very beginning, Komar was incredibly professional, friendly, and helpful. He made the whole move-in process smooth and stress-free, answering every question clearly and patiently. You can tell he genuinely cares about his clients and knows exactly what he’s doing, a true professional and a great salesman! I’m really happy with the whole experience.

October 17, 2025
Unprompted review
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Reply from Quintain Living

Hi Bassel,

Thank you so much for your wonderful feedback!

We’re delighted to hear that Kumar made your move-in experience smooth and stress-free. Your kind words mean a lot, and we’ll be sure to share them with him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

I had a great experience with my stay

I had a great experience with my stay, the concierge especially Kusum was quite helpful.

October 15, 2025
Unprompted review
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Reply from Quintain Living

Hi Kayuri,

Thank you for your kind words.

We’re glad you had a great stay and that Kusum was able to help. We’ll be sure to share your feedback with her!

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Ken was a great sport and everything…

Ken was a great sport and everything was perfect. 10/10 recommend!

October 14, 2025
Unprompted review
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Reply from Quintain Living

Hi Antoneta,

Thank you so much for leaving us a review and we are happy to hear that Ken was helpful during your stay!

If there is anything we can ever support with, do not hesitate to get in touch.

Best,
Karolina - Resident Manager

Rated 5 out of 5 stars

Great Location for stadium events

We arrived here on Friday and had a wonderful experience staying at the Robinson. The staff is very helpful and welcoming. Answering all our questions and making us feel at home. We will definitely be returning to the Robinson in the future.

October 13, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Bader,

Thank you so much for your lovely feedback! We’re delighted to hear that you had such a wonderful experience at The Robinson and that our team made you feel welcome and at home. It’s always our goal to ensure every guest feels comfortable and well looked after.

We truly appreciate your kind words and look forward to welcoming you back again soon!

Best,
Karolina

Rated 5 out of 5 stars

Quick Studio Find & Top Help from Kumar

The Quintain Living leasing team was fantastic! They helped me quickly secure the perfect studio apartment at a great price, and I loved the whole atmosphere of the process.

A huge thank you to Kumar for making the viewing and follow-up so smooth, especially for providing essential info on the referral scheme to help me save money. Highly recommend!

August 20, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Yongqi,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Kumar.

If there is ever anything we can to do to help you settle in, please feel free to reach out to the us.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Been loving living here the last few…

Been loving living here the last few months! The Luna building has more residents in it, making it feel a bit more like a community of people. I especially love meeting whoever's at the desk downstairs, especially Ciara - she might genuinely be one of the nicest people I've met! Super friendly, cheery, always down for a chinwag, ultimate lifesaver, and she makes this place feel more like home. 💕

October 8, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi H S,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Ciara.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Had a great tour with Sahl

Had a great tour with Sahl, I really liked both of their new buildings (luna) but particularly identified with Solar. Would highly recommend it for anyone looking to rent in the Wembley area.

Special thanks to Sahl, he was a professional from start to finish.

October 6, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Armando,

Thank you so much for leaving a review.

We will be sure to pass on your kind words to Sahl.

Kind regards

Daniel - Resident Manager

Rated 5 out of 5 stars

Thanks Kumar

Thanks Kumar, assisted finding a suitable unit.

October 3, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Ahmad,

Thank you for taking the time to leave us a review.

We're glad to hear that Kumar was able to help you find a suitable unit, and we'll be sure to pass your kind words on to him.

Kind regards,
Petra, Resident Manager

Rated 5 out of 5 stars

Fantastic place to live

Been living at Madison for about a year now and have nothing but great things to say about my experience so far; the building, flat, amenities (especially the gym), and concierge team are all top notch, and shoutout to Shane for his friendliness and professionalism!

October 2, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi Ali,

Many thanks for sharing your experience.

We are so happy to hear that you have been enjoying living at Madison and making the most of the building's amenities.

I will be sure to share your lovely feedback with Shane and the whole Resident team - I am sure it will make their day!

Kind regards,
Noemi, Resident Manager

Rated 5 out of 5 stars

Great customer service

Great customer service! Julia helped us so much to ensure we could move in smoothly. Recommended!

September 30, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hello Shitong,

Thank you for sharing your experience!

We’re delighted to hear that you received great customer service and that Julia was able to support you throughout your move-in. She’ll be so pleased to know her help made things smooth for you.

Kind regards,
Karolina - Resident Manager

Rated 5 out of 5 stars

Joanna at reception was very helpful…

Joanna at reception was very helpful during our stay. Great service throughout the stay time. Highly recommended.

September 25, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi D House,

Thank you for leaving a review! We really appreciate the feedback and kind words about Joanna. Will be sure to pass this onto her.

Kind regards

Faysal - Resident Manager

Rated 5 out of 5 stars

The team ar饿 送 friendly

The team ar饿 送 friendly, including Joanna.

September 14, 2025
Unprompted review
Quintain Living logo

Reply from Quintain Living

Hi 诗扬 肖,

Thank you for leaving a review! We really appreciate the feedback and kind words about Joanna and the team. Will be sure to pass this onto them.

Kind regards

Faysal - Resident Manager

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