quooker.ie Reviews 

1,039
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and highly efficient engineers who consistently arrive right on time to service, repair, and install the kitchen taps. Many people deeply appreciate the friendly attitude, clean working habits, and incredibly helpful maintenance advice provided during appointments. The customer service team is also described as exceptionally welcoming and supportive when scheduling visits or answering questions. Some reviewers were not happy with certain product issues, mentioning troublesome problems like leaking tanks, unexpected water damage, or damaged finishes. A few other people also felt that the sparkling water feature lacked proper fizz or experienced mechanical difficulties with the tap levers.

What people talk about most

Staff

Users describe positive interactions with staff, noting that representatives always arrive promptly and... See more

Product

Clients share positive opinions on product, expressing widespread satisfaction and appreciation for reliable... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the exceptionally reliable... See more

Customer service

People report positive experiences with customer service, noting that support agents and engineers are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks Gheorghe. Brilliant service from start to finish. Gheorghe arrived on time, worked very efficiently and clearly knew the product inside and out. He quickly identified and fixed the issue wit... See more

Rated 5 out of 5 stars

I got a quick response to my service request. Ryan, their service engineer contacted me the day before the call to give me a time of arrival. After his survey he quickly identified the fault and offe... See more

Rated 5 out of 5 stars

I booked a service and had to postpone it twice. There was no problem whatsoever booking a new date each time. Then the engineer Ryan arrived exactly on time on the day. He sorted out a small issue... See more

Rated 5 out of 5 stars

Ryan Platts was on time, efficient and very clean. We explained where we wanted the under counter cylinder to meet our needs and was more than accommodating. Lovely personality. Quooker is lucky to ha... See more


Company details

  1. Kitchen Supply Store

Written by the company

A true revolution ... Quooker: the world's first and only true 100 degrees boiling water tap that immediately dispenses boiling water, filtered chilled and sparkling water. Tap on the worktop, tank underneath. A 100% Dutch invention taking over the world. Quooker have operated in the UK since 2006 and this is where the journey began.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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4.8

All reviews

(1,039)

293 reviews in the last 12 months

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Rated 5 out of 5 stars

Impressive Service

Ryan was extremely helpful and professional. I was very impressed with the overall customer service experience form the Quooker team.

November 9, 2026
Unprompted review
Rated 5 out of 5 stars

Thanks to Ryan (Platts)

Thanks to Ryan (Platts) for a very efficient and friendly service call. This was our first service since we acquired our Quooker tap and Ryan explained everything we needed to know about future care. Great job 👏
Ray (Kennedy)

November 11, 2026
Unprompted review
Rated 5 out of 5 stars

Engineer (Nigel H) phoned ahead and pre…

Engineer (Nigel H) phoned ahead and pre warned he was running a bit late but was on his way, great service, keeping customer informed. Kept workspace tidy and put down protection on tiled floor. He kept me informed on what he was doing and explained how the tap works and also the heating process.

November 3, 2026
Unprompted review
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Rated 5 out of 5 stars

My Quooker Engineer Ryan Platts

My Quooker Engineer Ryan Platts, arrived on time, he was very friendly, got to work straight away. His work was very efficient and clean, explained how to operate the system, giving me time to use all the different options and giving me advice on when I would need to reorder the equipment, and when the service was due. Thanks for your support. MaryMcG

October 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent, Ryan was very pleasant to deal with, arrived on time and sorted out the tap issue and serviced the tank, quickly and efficiently.

October 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent service by Ryan Platts

The service engineer who serviced our Quooker tap today was excellent.
He was courteous, friendly, arrived on time and did an excellent job.
He left the area clean after the service.
Ryan Platts was the service engineer and I’d highly recommend him.
Thank you

October 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Had to contact Quooker in relation to a minor leak from a 6 year old unit Very easy to organize a callout and found the engineer Ryan Platts to be very professional ,he arrived on time and communicated in advance exactly what time he would be arriving

October 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan Platts

Ryan Platts - On time and Very efficient. Have a post installation issue. Straightforward booking a call out. Crystal clear on if it was chargeable or not [not in my case]. Morning slot confirmed. Then 1 hour window finalised the day before.
Ryan arrived and knew exactly what he was dealing with, fixed within 30mins and walked me through the system in more detail.

October 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I ordered my quooker two weeks ago, it was delivered within a week and installed a few days later. Installation was swift and the engineer was very clean and polite. I'm delighted with my quooker cube.

October 13, 2026
Unprompted review
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Rated 5 out of 5 stars

Ryan was excellent

Ryan was excellent. On time and rang ahead. We have our Quooker 7 years in a hard water area and it was in a bad way. Ryan had it sorted in no time. Had the replacement parts required and was super efficient. Could not recommend highly enough. Tap that just had a trickle is now back to full capacity. Delighted.

October 12, 2026
Unprompted review
Rated 5 out of 5 stars

Ryan was exceptional

Ryan was exceptional from start to finish, so helpful and knowledgable and got the fix needed done so quickly and seamlessly. He’s also really friendly which always helps.

October 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Ryan was with us to repair our Qooker…

Ryan was with us to repair our Qooker tap, a gentleman and could not have been more helpful. Any issues i have had Qooker have been quick to resolve and I would highly recommend to anyone thinking of getting their systems in. There are other systems probably cheaper but I'm a firm believer in you get way you pay for. A++++++ ALL THE WAY FOR QOOKER...and Ryan

October 6, 2026
Unprompted review
Rated 5 out of 5 stars

Quooker tap service with Ryan

Ryan arrived on time and was very efficient at completing the service! He checked over everything to make sure my quooker tap was working properly and went through what he replaced.
A very sound lad. Tap is working perfectly.
Thanks a mill Ryan.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Greorghe came on time first thing in the morning. He expertly performed the installation and left everything neat and tidy. Excellent service.

October 6, 2026
Unprompted review

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