Henry the representative was amazing. My helmet wasn’t working after approximately eight months after purchase. And Henry was so patient he took about three months, but he educated me step-by-step on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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I had a problem with removing the shower cover, so I could replace the filter. I spoke with customer service and they had me email a video. Someone followed up with me right away. Once they determi... See more
Company replied
I had a great experience with Qure! One of the products I received arrived damaged, but their customer service was amazing. I reached out to them, and they responded so quickly and kindly. They aske... See more
Company replied
I wasn't sure about this when I ordered it. I've tried other things before that didn't do much. But seriously, after just one treatment, my face is smoother and appears lifted. I'm excited to cont... See more
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Company details
Written by the company
At Qure™, we are rethinking skincare by making clinical-grade technologies and products accessible for effective skin therapies in the comfort of your home and at an affordable price. Empowerment: We aim to break down beauty barriers, enabling our customers to achieve their best skin health. Confidence Building: Our focus goes beyond selling products; we are dedicated to fostering self-assurance in our customers. Quality Assurance: We prioritize excellence in our product development process, ensuring all items meet the highest standards of efficacy and safety. Product Offering: Innovative skincare technologies designed for home use, enhancing skin health and beauty without the premium price tag. Commitment to Customers: We strive to enhance our customers' experiences and results with every product we develop.
Contact info
651 N Broad St, Suite 201, 19709, Middletown, United States
- +1 (240) 702-2228
- support@qureskincare.com
- qureskincare.com
4.5
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
mask
My skin has never looked better
My skin has never looked better! Purchased a mask 4 months ago and I love it. After three decades of fighting acne, that fight is over and my skin is clear and glowing.
Customer service, especially Henry, is the best. Technical troubleshooting is getting there :)
Emily
July 19, 2024
Unprompted review
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Outstanding Customer Service
Cian was my CSR and I expressed my concern about the Q-Rejuvalight Pro Facewear (LED Mask) and he quickly took action. Although his engineering team said that it was not a problem, he took it a step further and exchanged out my mask anyways because he didn't want me to worry. WOW! They certainly go the extra mile to keep their customers happy.
July 13, 2024
Unprompted review
Reply from Qure Skincare
Hi arobillon,
We are deeply appreciative of your kind words. Your recent feedback on our customer service, and specifically on Cian, has filled us with gratitude. Such positive reviews are invaluable to us and reinforce our dedication to providing top-notch skincare solutions and customer support.
Should you have more feedback, suggestions, or inquiries, please feel free to contact us. We are always ready to support you and ensure your ongoing contentment with our offerings.
We thank you once again for your gracious comments and for being an esteemed part of the Qure family.
Stay beautiful!
I have used the micro/infusion system…
I have used the micro/infusion system for 1month today. I can see a major improvement in my skin texture. Sun damaged skin on just below my eyes is remarkably improved. I have an ice pick scar on my chin. It is already amazingly diminished. It’s barely noticeable now. I’ve been trying to get rid of it for years. I have also been using the red light mask for about 4 months. My skin looks amazing. I am 70. I have people asking if they can touch my skin. They can’t believe how smooth it is. I’m very pleased.
July 17, 2024
Unprompted review
Reply from Qure Skincare
Hi Pj,
We would like to take this opportunity to express our heartfelt thanks for your recent feedback on our Qure products.
Your positive review is incredibly meaningful to us and reinforces our dedication to providing top-notch skincare solutions and customer service.
At Qure, our goal is to craft products that not only satisfy but surpass our customers' expectations. Learning about your excellent experience with our product and service is a true highlight for our team.
Should you have any more feedback, suggestions, or inquiries, please feel free to contact us. We are always available to support you and ensure your ongoing contentment with our products.
Thank you once again for your generous words and for being an esteemed part of the Qure community.
Stay radiant!
product arrived defective and unusable
product arrived defective and unusable. The customer service agent refused to acknowledge that there was an issue and instead sent instructions for something totally irrelevant over and over. Reporting them to my credit card so that i can get a refund as Qure won't provide any kind of refund or exchange, despite the mask being broken to the point of being unusable out of the box.
July 12, 2024
Unprompted review
Reply from Qure Skincare
Hi CR,
I hope your day is going good so far! Appreciate it a lot for bringing this one up to our attention. I would like to personally apologize for the inconvenience caused. I promise you that this is not the type of experience we wanted you to have with our products and service.
I would like to know more about the item that you've received from us. If you can share your Order Number or Email Address, I can easily pull up your account and communication history so that I can have the chance to review it further.
I hope you could give me a chance to turn things around for you.
Looking forward to your response. Stay beautiful :) ❤️
Helpful staff
Helpful staff, Ford was able to help me check on my mask battery status with step by step guide
July 16, 2024
Unprompted review
Reply from Qure Skincare
Hi Van,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Customer Service Rep. Ford.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and customer service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
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I had questions regarding my Qure LED…
I had questions regarding my Qure LED mask and the customer service I received was great! There are some other products I want to try and will definitely order again in the future after receiving such great service.
July 12, 2024
Unprompted review
Reply from Qure Skincare
Hi Melanie,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Customer Service Rep.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and customer service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
Great customer service and an even better Mask
I had a great experience with customer service. They responded to my concerns quickly and took great care in addressing them. They checked in on me and remained attentive even while I was away on a trip. Their dedication and attentiveness truly stood out. Thank you for making the process smooth and stress-free!
July 14, 2024
Unprompted review
Reply from Qure Skincare
Hi Dani,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our product and Customer Service Rep.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and customer service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
LOVE my Qure LED
I had a question about the charging process and the support team quickly responded to me. I absolutely love my Qure mask which is so easy to use and it makes it easy for me to be consistent with my skin care.
July 12, 2024
Unprompted review
Reply from Qure Skincare
Hi Meredith,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our product and Customer Service Rep.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and customer service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
Exceptional Service
After a technical issue with my mask I reached out to Customer Support, who were extremely helpful in resolving my concern, the speed and efficiency of their support was incredible and I was kept informed all along the way. Very happy indeed.
July 8, 2024
Unprompted review
Reply from Qure Skincare
Hi Michael,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Customer Service Rep.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and customer service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
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Top! I love the LED Mask
What i can say at first is Customer Service is the best ever!
July 3, 2024
Unprompted review
Reply from Qure Skincare
Hi Nvm,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure products and Customer Service.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
Customer Service is top notch
I bought a Qure led facial mask from a third party and turn out it was defective, so I contacted Qure on Saturday and asked them if they could help me. By Tuesday, they had already processed a replacement. I am quite amazed at the quick and kind customer service Qure team has, way to go!. Thank you Katrina!
July 2, 2024
Unprompted review
Reply from Qure Skincare
Hi Monica,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure products and Customer Service Rep Katrina.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our product and service is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
I am so in love with this mask and neck…
I am so in love with this mask and neck attachment. This is by far the best mask I have ever owned or used. I ordered the bundle deal and my serum was missing and the customer service i received was awesome and they shipped me out the serum and even gave me a second one for free to make up for there mistake which was really impressive to me and I am happy to continue giving them my business as there items are the best on the market!
June 27, 2024
Unprompted review
Reply from Qure Skincare
We wanted to take a moment to express our sincere gratitude for your recent feedback on our (Qure products or Customer Service. Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with our (product or customer service) is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Great customer service!
I contacted Qure customer support regarding an issue with my order and was assigned Cian J. Cian helped me with my issue and was very apologetic and understanding. Cian was very responsive and promptly provided updates. Thanks to the great customer service, my issue was resolved within 2 days of the initial contact. I love the mask and will definitely be trying their other products!
June 19, 2024
Unprompted review
Reply from Qure Skincare
Hi Kelly,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure products and Customer Service Cian J. Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
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Spot patches, micro-needles, and delivery
I started the micro-needles first and then got the spot patches. When I first got everything, I didn't use them consistently. In my first month and a half, I didn't have any positive results. I could blame my work schedule, my studies at school, or my busy life. But, I should hold myself accountable. I got what I put in. This product was at the top end of my budget, maybe I wanted to stretch 3 months into a year, but that is an option for skin care changes. Once I started a consistent weekly routine with the spot patches (2 on the corners of my mouth deep creases and 2 for my eye's wrinkles). After two months, the lines around my mouth have less length and depth. The skin is plump and glowing. The eyes have fewer wrinkles but actually, the skin is more moist and plump up. The micro-injections at first scared me about the needles. I am not into pain or making my acne scars look worse. However, I was pleasantly surprised that the bi-weekly usage was not painful or uncomfortable. The treatment was easy to do at home in front of a mirror. I also really really loved that the acne scars weren't enhanced but minimized in appearance. My skin was hydrated, had a silky texture, even tone, less redness, and a healthy glow. My results are based on my personal experience and consistent generous usage of the products. This product required dedication like a long-term relationship. My order was delivered about two weeks after payment was accepted online. The carrier was not accurate about the package location but I expected the products to arrive within two to three weeks due to the high order demand. I purchased the products during a sale promo, so I didn't expect fast delivery. I was offered the option to pay for expedited delivery if I wanted it faster, but I was willing to wait. The delivery time did make me think on my next order to double my order for six months instead of three so I would have time to wait for the next shipment. Overall, my packages arrived in great condition in beautiful packing. The spot patch boxes are high quality. I'm planning to recycle them for personal storage organization for tiny items. I'm over 45 years old with sensitive combination skin. I didn't have any redness, breakouts, rashes, itching, or issues from these products. I absolutely recommend these products. Skin care needs a consistent dedicated routine to achieve any results. If you are not into waiting... you could increase your order from three months to six or twelve months. I think you will be happy with your results like I have been. I love the improved appearance and new silky texture that I've never had before. It's an amazing product if used consistently as directed. I can't wait to try the serum and the mask.
June 19, 2024
Unprompted review
Reply from Qure Skincare
Hi Reyna!
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure products. Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
Darlyn was super helpful!
Darlyn was super helpful and friendly. I had some questions about the Qure mask and he was very quick to respond and knowledgeable! Great customer service!
June 17, 2024
Unprompted review
Reply from Qure Skincare
Hi!
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure Customer Service Rep Darlyn.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
Great purchase
Well, upon unboxing my mask, I placed it on the bag that was included. I thought that would be safe. I needed time to read directions and such. I later noticed there were dark marks on the front of the mask. I didn't think about it coming from the bag. I thought I got dirty mask, maybe a return. After emailing customer service and sending pics, Katrina asked me had I used the bag. That is when I put it together. Katrina was so nice. She recommended I wash the bag before using. It is fading off the mask as I continue to wipe it down. Let's talk about the mask. I love it, it is working. It is not a miracle or magic wand, it will take time. I see a difference after one week. It also has given me incentive to have a better skin routine. A loyal skin routine. I will update this review in 6 months to.
June 19, 2024
Unprompted review
Reply from Qure Skincare
Hi Rosie!
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure Product and Customer Service Rep Katrina.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
CS answer questions in promptly
I asked CS two questions about their serum mls and also size of mask.
They answered within a timely manner, within 12 hours (and considering I live in HK, and their company operates in CA/US), its pretty fast.
June 16, 2024
Unprompted review
Reply from Qure Skincare
Hi Elaine,
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure Customer Serviice.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
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Subpar Product
1 star rating only and that is for the customer service. Qure's customer service is amazing, but the quality of the products is not good. I ordered the LED face mask which was inoperable as the app features were not working properly. I was unable to use the "customizable settings." Further, I received poorly packaged micro-infusion skincare, which I later was accused of destroying. I was looking forward to using this mask and making it part of my daily regimen.
June 13, 2024
Unprompted review
Reply from Qure Skincare
Hi,
I hope your day is going good so far! Appreciate so much for bringing this one up to our attention. I would like to personally apologize for the inconvenience. I promise you that this is not the type of experience we wanted you to have with our product.
To better understand the situation and to find a suitable resolution, could you please provide more details about your experience? We want to ensure we address all your concerns and improve our service for you and other valued customers.
Looking forward to your response. Stay beautiful❤
I had to get a new mask because my old…
I had to get a new mask because my old one broke. It was still under warrenty, so Joseph at customer service was very helpful in helping me get a replacement.
June 13, 2024
Unprompted review
Reply from Qure Skincare
Hi Leticia!
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure Customer Service Rep Joseph.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
There was an issue with my mask after 2…
There was an issue with my mask after 2 weeks of using it and the company helped me immediately and assisted me with an exchange, once I provided video evidence of an issue. They were extremely responsive, helpful, and fast. I have my new mask now, and although have only just started using it (so cant speak to its endurance), can definitely report that dealing with the company has been nothing but a seamless pleasure.
June 9, 2024
Unprompted review
Reply from Qure Skincare
Hi A Y!
We wanted to take a moment to express our sincere gratitude for your recent feedback on our Qure Customer Service.
Your positive review means the world to us and reaffirms our commitment to delivering high-quality skincare solutions and customer service.
At Qure, we strive to create products that not only meet but exceed our customers' expectations. Hearing that you had a great experience with us is incredibly rewarding for our entire team.
If you have any further feedback, suggestions, or questions, please do not hesitate to reach out. We are always here to assist you and ensure your continued satisfaction with our products.
Once again, thank you for your kind words and for being a valued member of the Qure family.
Stay beautiful! ❤
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