Qure Skincare Reviews 

This is a fantastic red light mask, super easy to use with a user friendly app. I am noticing an increased improvement in my skin. I have also found their customer service to be 10/10. I am a very happy customer!

The customer service is excellent. Any questions or concerns are answered immediatley. If you prefer to speak to a representative they will set up a same day appt. They are there to insure you have the best experience and it shows . I am 76 years old and have asked them to confirm how to charge the mask and they gave me very clear step by step directions. I have had other questions and they were very happy to help. Not something you get these days. I have only been using the mask for a week but my complexion looks brighter. I am looking forward to seeing more results as time goes by.

My Qure LED mask stopped working after less than 2 years. For such an expensive product, this is completely unacceptable. I sent Qure a video showing the issue, but they refused to replace it because the warranty had expired. Instead, they offered me a $100 store credit — while they already have a $100 promotion on their website. Very disappointing product quality and customer service.

Amazing LED mask but horrendous amount of packaging in solid plastic. A cardboard box would do it. Companies need to be more responsible.

⚠️ BUYER BEWARE — My Experience With Qure

I strongly recommend thinking twice before ordering from Qure. Even when they say resolved it’s been a month with no human engagement, help or a product so don’t believe this.

I ordered a Qure LED face mask and have now been waiting approximately one month for my order. The tracking shows that the package is stuck in customs in Panama, and I have received no communication from customs requesting additional information.

The biggest problem is that Qure has provided me with no workable solution. I live in Panama City, Panama, and there is no practical way for me to contact the customs office to locate or release the package. I contacted Qure expecting them to help resolve the shipping issue, but instead I was essentially told that because the package is still considered “in transit,” they will not refund my money.

So let me understand this: I paid Qure for a product, I haven’t received the product, the package is apparently stuck in customs, I have no way to contact customs myself, and Qure won’t retrieve the package, resolve the issue, or refund me.

That leaves the customer in an impossible position — no product and no refund.

I have been patient and tried to resolve this directly with the company, but their response has been extremely disappointing. If a company takes your money and then leaves you responsible for dealing with an inaccessible customs situation while refusing to refund an undelivered order, that is a major red flag for me.

I am sharing this because I don’t want other customers to find themselves in the same situation.

Before ordering from Qure, especially if you are ordering internationally, be very sure you understand what happens if your package gets stuck in customs — because based on my experience, Qure may not take responsibility for resolving the problem or refunding you.

I am still waiting for Qure to make this right by either delivering the product or issuing a full refund.

Buyer beware.

I had a minor issue with a red light mask and they took care of the pollen right away. Top notch customer service.

My LED face mask stopped working after seven months. Qure immediately helped me figure out that it was no longer holding a charge. Qure initiated the warranty process immediately. Great company!

These products are amazing. I've had great results with the micro infusions, LED Mask and neck and décolletage LED systems. Oh, and the shower and faucet filters! I have the whole line, I think. All of them are easy to use and the filters to install. The company provides all of the supplies you need to be successful. Best of all, these work just like promised. I'm so glad to have found Qure.

There are so many companies out there, offering these types of products. It was a little overwhelming. I spent some time looking at the reviews, looking at the systems and ultimately went with qure. I’m glad I did. I started with just the LED mask and just ordered the micro infusion system. Been using the LED system now for approximately six weeks and I have noticed a change, especially in the wrinkles around my eyes. I’ve reached out a number of times on their chat and I’ve always been very happy with the support I received.

I am so very frustrated with Qure. I bought the red light mask but unfortunately it left red marks on my face so I could not continue to use it. I called Qure to return the mask- since the advertise- "no-hassle" returns- well that certainly is NOT true. They are making me jump through hoops to return the product!!! This has been going on for over one week. Be careful purchasing from them. If something does't work they do NOT stand behind their productI. Their customer service is basically non-existent. They try to wear you down with their constant requests for more information! Do yourself a favor- and shop elsewhere. I will be stopping payment on my credit card. I have had enough aggravation with them to last a lifetime!

After using my mask along with the app for a few months, the app suddenly stopped working. With help from Qure support I was able to figure out how to use my mask without the app for a few days until I could get the app to work again. I received several emails checking in to see if I was able to use the app and giving me useful advice along the way.
What great customer service!

I did a big purchase from Qure Skincare at 2 am !! I was still on shift, I had an inconvenient and the Qure Customer Care Team solve my issue within the first hour. They made my purchase easier, I am loving my treatments and face LED pro mask, I appreciate the quick response from the team, I will continue purchasing my skincare treatments from this site! It is so convenient to do at home. 🩵🩵🩵

I love the QURE face mask! I am sure I will love my neck mask. I had to reach out to Customer Service about my neck mask and they are exceptional with their service , they immediately sent me a new one and I can’t wait to get it! Keep up the good work! Thank you…

I was having an issue with my mask charging. I contacted customer service and they were very prompt in responding and offered steps to try. The instructions they offered worked and my mask is charging and functioning well. They also sent follow up emails to check on how things were going. This positive experience gave me a lot of confidence in this company and the products that they stand behind.

I've been using my Qure red light therapy mask almost every day for about 1½ years, and it has honestly become part of my daily routine. Recently, it started having trouble charging and wouldn't hold a charge consistently. I contacted customer service, and I was so impressed with how they handled everything.
They responded quickly, asked for a few photos and short videos so they could see the issue, and kept me updated throughout the process. Once they confirmed the problem, they immediately sent me a brand-new replacement mask. Arrived on Aug 4 2026.
It's rare to find a company that stands behind its products the way Qure does. Their customer service was professional, responsive, and genuinely caring. This experience made me an even more loyal customer, and I highly recommend both the product and the company. Thank you Dipali S.

Perfection!!!
I did a lot of research until I decided to go with the Qure led mask and it was my firs ever purchase from the brand and when I faced some trouble the team was so amazing of handling everything and made it easy and really made me feel that I took the correct decision buying from Qure thanks for being awesome and amazing

I have made a couple of phone calls to Q customer service. Both were women and very helpful and understanding of my questions regarding my Facial mask and neck masks. I also texted with a gentleman, Jerald, in customer service support. My experience has been very positive. Thank you.

I rarely write reviews, but I felt this experience deserved recognition.

I purchased both the Qure Face Mask and the Neck & Chest Device. When I first received the face mask, I thought it was defective because it was difficult to turn on and I didn’t realize the head strap needed to be installed manually. Convinced something was wrong with the product, I contacted customer support.

Over the course of 39 emails, Rachel from the Qure support team patiently worked with me to troubleshoot the issue. We tried different solutions, and after I finally sent a video, she was able to identify that the problem wasn’t the product at all, it was simply my misunderstanding of how to assemble it.

What impressed me wasn’t that we found the solution. It was how Rachel treated me throughout the entire process.

At no point did she become impatient, dismissive, or make me feel foolish for what ultimately turned out to be user error. She never blamed me or gave me attitude. Instead, she remained gracious, respectful, empathetic, and genuinely appreciative of my business from beginning to end.

This is the kind of customer service that creates lifelong customers. When people feel heard, supported, and treated with kindness, it builds trust and loyalty far beyond a single purchase.

Rachel’s professionalism, compassion, and emotional intelligence deserve recognition from Qure’s leadership. Her approach should be highlighted as an example of best-in-class customer service and incorporated into training for future team members. Technical skills can be taught, but genuine compassion is much harder to instill, and Rachel clearly has it.

Thank you, Rachel, for turning what could have been a frustrating experience into one that left me feeling valued as a customer. Well done, and thank you, Qure, for having people like Rachel on your team.

I had a delivery issue with my order, but when I reached out to Qure customer service, they responded very quickly. Rachel from Qure Customer Support promptly resolved the issue, and I didn’t even have to wait 24 hours. I am very satisfied with their customer service. Regarding their product, I personally used the LED mask once last night, and I haven’t seen the results yet. However, my mom has been using the micro-infusion for wrinkles and the LED mask for almost 7 months now, and she is really happy with the results. That’s why she recommended I get it too for the dark spots. I’ll give more feedback later once I see the results—or don’t see them, lol.

Ordered the bundle (Face and neck mask) on June 11. The neck piece came quickly; however, as of July 7, I have not received the face mask and was notified that the face mask has just shipped from China (furthermore, the shipping information wasn’t even received by the shipper until July 7, almost a month AFTER I ordered the product). Given Qure’s overly complicated return policy which states returns must be requested within 30 days of purchase (and the fact that Qure is not responsible for any shipping delay), if for some reason I am not happy with the product, the return window will most certainly be closed and therefore, I will be out the $428 I’ve paid.

I would suggest that any potential buyer perform due diligence prior to ordering. Read all customer reviews, carefully along Qure’s return policy and realize that this product is being shipped from China. The customer should NOT be held responsible for the company’s untimely shipment notification, as shown in the actual tracking information below:

Tuesday
July,07,2026
15:36:36 Local time
Shipment information received