Qure Skincare Reviews 

Excellent Customer service! I have only encountered 1 problem and it was immediately taken care of! I Love Love Qure! I just did my 6th bottle of Qure's anti wrinkle serum! My friends (who didn't know i was using Qure) gave me a lot of compliments on my face and Neck) then they asked me what am I using for skin care? I said it's Qure micro needling! Both of them said omg that's expensive! I laughed a little and said No it's not and you get to do it in the comfort of your own home!😃 it's under 200.00 for a 3 months supply you can buy a 6 month supply you can also mix your serum 1 for anti aging another one for dark spots uneven skin ect! Then use their Led face mask and the free Led neck mask when you buy the face mask it's a win win all the way around! So I showed them my box that my micro needling came in and they both read the Pamphlet! Then i showed them my face and neck mask and of course they had to try it out! 😉 Like I said it's A WIN WIN!!! Now Qure has acquired 2 more customers! In late August i will be turning 65 and I can't wait I also have a family wedding in November!! Thank you Qure Your the Best!!

Had to return the mask because my skin did not react well to it but I will say, customer service was 10/10. Rachel helped me understand what the causes could be and I really appreciated her help.

Kristin is an absolute Angel 👼 and absolute delight to deal with, compassionate professional and very efficient I have recommended Qure to all my friends n family

Ps

The product I have is the led mask, I have bought other brands but never fitted right n uncomfortable but this is the bomb

If your on fence about buying the product don’t be it it is a great product and with such amazing customer support you won’t be disappointed

Hand on heart ❤️

The mask and the Décolletage System came before the expected time, I couldn't use it for the first 2 weeks because of a treatment I was going through, wgen I started to use it I couldn't make the Décolletage part to function, I was a little disappointed, however I syarted the return/ replacement process and Qure' team help me right away to fix the problem so I can enjoy my product, is very easy to use.
I have only been using it for a couple,of weeks now, i will review again after 12 months.
Thank you for such a great product and helpful team.

Their customer service is fantastic. They genuinely strive to help you resolve issues, and while it might take a day or two to respond, they’re always quick to share good news.

The mask itself is okay, but it’s quite expensive and only lasts a couple of years. Mine, for example, never travelled with me and was handled with great care, yet it still stopped working.

DO NOT buy from this company. I ordered the LED mask bundle and NEVER received the mask. The company promised to make it right, sent a second tracking number and a week later I received water filters - AGAIN no mask. They tried to offer a third time and I said I wanted a refund. It is now seven days later and five requests in and they still have not responded or confirmed refund. I will be disputing with my credit card company. AVOID

Read Reddit forums before you consider this mask. Mine broke at 18 months on the dot - exact same story as just about everyone else. Not worth spending that much money on something that breaks so so fast. Customer service was terrible.

Edited to add: They reached out to me and have sent me a new mask which I appreciate.

Customer service is the best! When my face mask didn’t hold a charge they gave me suggestions to try, but unfortunately it didn’t work so they quickly handled the problem and will send me a new face mask!

Fabulous products and incredible customer service. I love the micro infusion device and serum and the LED mask is amazing. I’ve got both the Dr Dennis Gross one and the MZ Skin 2.0 version and this feels more comfortable to wear. I’m excited to see the long term effects. Really impressed by the whole brand so far ❤️

I had been using my Qure red light mask for about 14 months when it completely stopped working and would not charge. I had truly liked how it was helping my skin and had recommended it to several family and friends. My initial outreach to customer service was met with stonewalling and 'sorry, we have a 12-month warranty policy'. I pressed my case, suggesting it was unacceptable for such an expensive device to have such a short life span (I had noticed many other similar experiences on a Reddit search). After several emails, a new customer service rep - Rachel - got involved and was wonderful in her efforts to help. In the end, she was able to get me a replacement, for which I am very happy and grateful.

So far my experience with the company has been great. Only part of my original shipment was sent out. Their help center is easy to contact via WhatsApp. The response time was fast and the customer service person was able to change the order so the rest would ship out. I love the face mask so far so I'm excited to get the rest!

I love the Qure Red Light Rejuvenation mask! I especially love that it's a quick 3 minute process. My device did stop working after one year of use and customer service sent me a new device! I love it and I'm so happy I get to continue using it because I use it every single morning :)

I purchased the kit last year and definitely recommend the mask and microneedle kit. However, the reason for the 5 star review is for their customer service. I have have questions on how to schedule rhe treatments and I have received very prompt and efficient responses. I contacted Cian, today via chat and was quickly able to resolve an issue with the microneedle. I am very impressed with their excellent customer service

I am a new Qure customer, but have been impressed so far with their products and customer service. They have checked in with me on my products and I appreciate the personal care. The products are easy to use and are backed with clear and easy to understand instructions. I have high hopes for the effectiveness of the helmet and face mask!

I’ve done a couple dark spot and one wrinkle serum micro infusion and I’m seeing an improvement. I’ve been consistently using the LED mask which is easy to use. Much better than time consuming wands. Two weeks after the LED mask purchase, Qure offered a free neck decolage system with the purchase of the LED mask. I asked about getting the free neck system and was told yes! That is amazing. I’m looking forward to improving more areas of my body.

I’ve had nothing but exceptional service from this company and have had several others purchase the mask 😷

Have been using both Qure Mask & neck mask as well.
I use every night after shower & have very much noticed a good difference to my skin.
Have been using since July 2025

Had a pleasant experience with the qure team.

Unfortunately I had a faulty LED mask and thankfully the Qure team made it a simple experience with the warranty

I’ve been using micro-infusion for nearly 6 months now. My goal was to reduce the look of fine lines and some deep wrinkles around my mouth. I have noticed a nice change in my skin. It looks smooth and glowy and it feels so soft !
I’m working on the deeper lines the dermatologist says are caused by the way I sleep on my pillow. I’m saving up to take my efforts to the next level, purchasing the face mask, hair helmet, and more. Ina short time I’ve saved enough points to get the All- in-one-serum at no charge. I’ve had some issues placing orders in the past, and Customer service always gives me prompt, friendly, knowledgeable help in a patient and friendly,manner., even on Christmas Day ! I’m impressed with the company thus far, and will continue on my journey. To more self confidence in my appearance.

Customer service is basically nonexistent, to the point where this company actually seems like it's a scam. The mask I received did not come fully charged, as they claimed it would, and it would not charge. I followed all of their troubleshooting information, sent a video to customer service and NEVER heard back. So I scheduled a consultation... Crickets at the time of the scheduled call. So, I called them and spoke with a rep who confirmed they had the video and that they would look it over and get back to me within 24-48.... CRICKETS. I had to call again a week later to get an update and they still had done nothing with the video. At this point, I've requested a return/refund instead of an exchange because there is NO evidence that supports this product works or that the company intends to fulfill any kind of customer service obligation.

I have literally never experienced customer service this poor... and I say that because they clearly don't even try to support customers. Their systems are bogus. Their follow-up and follow through is nonexistent.

Qure as a company is a sham and scam. Full stop.