Qure Skincare Reviews 

I purchased the Qure LED face mask expecting a premium, long-lasting device. Unfortunately, the mask stopped working despite being used properly and for less than one year.

When I contacted customer service, I was told that the warranty period has passed and they could not do anything. The only solution offered was a $100 credit toward purchasing another Qure device, which is unacceptable given that the original product failed so quickly through no fault of my own.

For an expensive LED device, this raises serious concerns about durability and quality control. Offering a small discount to repurchase another product after a premature failure does not reflect good customer care or confidence in their products. Based on my experience, I do not recommend purchasing from this company. I strongly advise choosing a brand that stands behind its products and offers fair warranty support when devices fail prematurely.

I had a very positive experience with Qure’s customer support.

I ran into an issue with my international shipment that was outside of my control, and Qure handled it professionally and efficiently. The support team was responsive, clear, and solution oriented throughout the process.

Kristian from the support team was very helpful, and communication was smooth and easy the entire time. I was glad I had shipping insurance in place, as it helped everything get resolved without unnecessary complications.

I haven’t had the chance to use the Q-Rejuvalight Pro-Facewear or the Neck & Décolletage System yet, but I’m looking forward to trying them, especially after hearing many positive reviews about the mask.

Easy customer service via chat. Sophia quickly processed a replacement pin for my LED mask, something that was missing from my order.

I was having a problem with my red-light mask losing its charge rather quickly. Henry M. gave me advice on how to correct the issue and followed up with updates and to see if the problem was solved. It was because Henry was so helpful and thorough that my problem was resolved.

Loving my Qure mask & love both the customer service & support from this company.

The customer service I received from Elmo was outstanding! I was having issues with my LED mask and it is no longer under warranty and she walked me through the steps to trouble shoot it to try & resolve the issue. She went above and beyond with my case to resolve the issue and I am extremely pleased with the outcome. She was patient, kind, understanding and showed a great deal of compassion with my problem. She answered all questions in a timely manner and was overall just wonderful. She made me feel like a valued customer. Thank you Elmo! You are truly amazing!

Had a problem with the charge for face mask. Joe assisted me and resolved my issue even though it was over 1 year and 2 months of using. Thank you .

Really great customer service! They responded me very quickly. After 3 weeks of using my LED mask I see already an awesome result!

I ordered the Q-Rejuvalight Pro Facewear from Qure and had one of the worst online shopping experiences I’ve ever had. The mask arrived looking used, with a visible hair and fingerprint on it, and the box was poorly sealed. On top of that, several standard items were missing from the package, including the head strap, latch, charger, goggles, manuals and storage bag.
I contacted customer service and was initially asked to check compartments in the packaging, despite having already clearly explained and shown that the accessories were not there. After further back and forth, they finally agreed to a return but tried to deduct a restocking fee and shipping costs – even though the product they sent me was incomplete and appeared previously used.
As a UK consumer, I am entitled to reject goods that are not as described or of satisfactory quality and to receive a full refund without being penalised. Having to argue this point and push back on fees for their own error has been stressful, time‑consuming and completely unnecessary.
This was meant to be a celebratory gift, but instead it has been a deeply frustrating experience that has completely eroded my trust in this company. Based on my experience with both the product condition and the way the return has been handled, I would not recommend Qure.

From start to finish, ordering from Qure was a great experience. The shipping, packaging, easy to follow instructions and the products are 5 stars! I’m loving my mask and how I can get the results wanted with only 3 minutes. Pop it on while I make my coffee and I’m multitasking my way to beautiful skin.

I purchased the LED mask and it is difficult to say if it had great results, but it did what it claimed. The design may be a challenge for some, because it is a hard mold which may not be suited for all facial shapes and sizes. It also means that key areas are not getting covered, and there's no easy way to jerry rig it. My biggest problem is that the electronics started to fail early on. The unit stopped charging properly and therefore became essentially unusable with cycles of less than 2 minutes as the max time it would work. I believe they guarantee the lights to work 1000s of hours, but if your mask won't turn on, that's irrelevant. I probably had less than 20 hrs of use out of an item that is listed for $400. I've bought laptops for less and used them for years and years. At this price point, one expects a reasonable amount of longevity. They have a short warranty in comparison to other products on the market, at only one year, and they are not interested in fixing problems with their product. You can read on reddit case after case of the same problem with the charging port. So it's something they must be aware of. You have too many options now for infrared, including an infrared blanket, to waste your money taking the chance on this one. It may serve its purpose but be prepared to have to buy a replacement year over year. Update: the "make it right" offer in the reaponse was $100 off *another* purchase. I've already seen the poor ROI - why would I buy more.

Absolutely amazing customer service. They replaced my defective mask even after many uses. Also I LOVE this mask. It's so comfortable and it works fast.

Well I’m a long time customer and will only use their red light mask as it’s so quick , easy to pop on and off and the effect it gives is amazing. They respond within minutes if you have a question and always discounting when they can. I honestly customer care is a big deal for me and this company is quality. Can you tell I love them 😊

Ordered the LED mask. The hard mold may make it a poor fit for some faces and it definitely minimized ways to use it, although I did use it over my hands and neck. Hard to say if it made a difference, in part because it stopped charging properly. I've bought laptops which cost less and lasted much longer - the charging issue is a common complaint on reddit and other threads. For several hundred dollars and a device which sees no wear and tear, one should expect it to last. I certainly won't be replacing it with more shoddy electronics from here.
I believe they guarantee the lights to work 1000s of hours, but if your mask won't turn on, that's irrelevant. I probably had less than 20 hrs of use out of an item that is listed for $400. They have a short warranty in comparison to other products on the market, at only one year, and they are not interested in fixing problems with their product. You can read on reddit case after case of the same problem with the charging port. So it's something they must be aware of. You have too many options now for infrared, including an infrared blanket, to waste your money taking the chance on this one. It may serve its purpose, but be prepared to have to buy a replacement year over year.
Update: I was contacted by this company and asked to send a video of the problem, which gave me some hope that there might be a resolution. However, after going through all of that, they said was it was out of warranty, which we all knew to begin with, but that I could buy another from them with basically a Black Friday discount. Whatever information they were trying to collect with the video had nothing to do with customer service and who would continue to buy a product that you know is going to fail.

I purchased the Q-Rejuvalight LED mask, Neck & Décolletage LED, and several Micro-infusion systems. I’m a 55 yr old female who is realistic with the expectations, which is that I’m not reversing existing wrinkles and damage, but preventing worsening of those signs. I’m several months in, and thus far I’ve been pleased with the quality and ease of use of each of these products.
These services at an aesthetician or dermatologist would be medical grade strength, the cost exorbitantly more, and very high results expected. I feel Qure’s pricing is in line with the product offered. While the price may seem high to some, consider that it’s an at-home product that can be used weekly or bi-weekly (for the micro-needling) and daily for LEDs. These are maintenance products, not miracle products or even very high result products. For those who’ve never been to a dermatologist or aesthetician, the cost reflects the expected results and is a fraction of what would be spent at a professional’s office.
The LEDs come with a one year warranty when properly used and cleaned. Even if it stops working after one year, I feel I’ve realistically gotten my money’s worth. Some reviewers have complained that it stopped working after 2 yrs - consider yourselves lucky! The cost of each of the LEDs is what you’d pay for 1-2 sessions in a derm’s office. Again, it’s a maintenance product, not an age reversing product, and with regular use I’ve been pleased with my results.
If you have sensitive skin or any skin allergies, ask customer service about the ingredients and metals used on the micro needles BEFORE you invest in the products. That’s your responsibility, not Qure’s. You should be doing this for any skincare product, not just Qure. Again, I’ve read reviews of people complaining about skin reactions. If you’re truly concerned about your skin do your due diligence or, better yet, just don’t buy online skincare products you’ve never used.
Last thing and I’ll get off my soapbox - the more people who return products for petty and irresponsible reasons, the more the prices are driven up. This helps no one and loyal customers shouldn’t be paying for other people’s neglect.
If you've read this far, you’ll be glad to know I’ve reached the end of my review, I love the products, I’ve had nothing but positive customer service responses, and I consider myself a loyal customer.
Hope this is a helpful review to all…

I was having issues with my Qure face mask. I emailed customer service and Joseph was quick to respond. We carried on email correspondence and he was always kind and professional, always quick to respond to my many questions. He solved the issue, and I cannot recommend Qure customer service and products more highly. 10 stars!

I asked some questions about the mask and within minutes received a response. LOVE the mask!! it is used every day. My husband is a fan also. Makes a difference

I was having technical issues with the light mask not charging. I reached out to the Qure team. They were quick to respond to help resolve my issue. I was busy for a couple of days and they reached out to me several times before I was able to respond. Great quality product and service. Thanks Qure!!!

I am 100% over the moon thrilled with this mask and company. First, Marianne at customer service really went above and beyond to serve! If you think this mask is too expensive you must reconsider! You are getting the security of knowing if anything goes wrong you have the backing of a company that truly cares. I have had my mask since 2023 and when I had a minor issue they were eager to help me fix it. Marianne reached out to me until the problem was solved and her patience and kindness with all her emails will not be forgotten. A+++ one of my best experiences with any company!! Not to mention the product itself works wonders when used religiously. When I dedicated the time everyday I truly saw a difference in my dark spots from younger sunbathing days. The science is out there and only getting clearer that red light therapy is a game changer! I am excited to try the micro infusion kit next! Thank you to all that helped to ensure I get even more years out of your amazing mask!

My Qure LED mask stopped working after two years, which was disappointing given the cost and lack of repair options. Initially, I was offered a $100 voucher, but after further discussion, Qure’s management team reviewed my case and approved a full replacement as a one-time courtesy.

I appreciate how professionally and fairly they handled the situation. It’s reassuring to see a company stand behind its product and make things right — thank you, Qure.