Qure Skincare Reviews 

DO NOT buy from this company. I ordered the LED mask bundle and NEVER received the mask. The company promised to make it right, sent a second tracking number and a week later I received water filters - AGAIN no mask. They tried to offer a third time and I said I wanted a refund. It is now seven days later and five requests in and they still have not responded or confirmed refund. I will be disputing with my credit card company. AVOID

It’s been a great experience from beginning to end. Would recommend to anyone

Excellent customer service! I had an issue with needle head on the first treatment and a few days later, decided to email about it. I received a prompt, detailed reply, followed by several more emails to ensure the issue was resolved to my satisfaction. I also REALLY appreciated the personal replies from a real person - not AI generated. This is how you earn and keep business. Well done!

My experience with customer service could not have been better. I had an issue to report concerning the product I ordered and was immediately contacted back. The representative was so helpful and saw to it that my issue was solved.

Excellent customer service.
My order didn’t arrive due to a problem with customs and Abby in the customer service team was extremely helpful and proactive to resolve the issue.

I had specific questions about their infusion product that I purchased a long long time ago. I was asking their advice on certain things and it said they would get back to me within 24 to 48 hours and it was less than 24 hours that they got back in touch, answered all my questions and I am so looking forward to using the product.

Although I haven't had the chance to use the skincare product yet due to having Sculptra sessions, I wanted to share my experience with the customer service team. They were incredibly responsive, friendly, and helpful in answering my questions and addressing my concerns. It's refreshing to receive such attentive and professional support. Based on my customer service experience alone, I'm very impressed and looking forward to trying the product

I’m extremely impressed with the service and the product is excellent too. I sought help tonight and had the most attentive customer service I’ve ever experienced from Janica.

They were fast to help and get my problem solved

Awesome customer service! I had a leaking vial and they quickly responded to my email and sent me confirmation of a replacement!

This company is awesome!! Their customer service department has been the best ever. They were super responsive, helpful and SO nice!! They took the time to help me with my issue (it was user error lol) and even followed up with me to make sure I was good. I was super grateful for them. I’m new to using the products I got but so far I love them! I can’t wait to be more consistent with them and see results.

After I made my purchase I found out I was going to have all my teeth pulled because of a gum disease. I needed to return the micro infusion set and they were very helpful. I was pleased with their customer service.

Read Reddit forums before you consider this mask. Mine broke at 18 months on the dot - exact same story as just about everyone else. Not worth spending that much money on something that breaks so so fast. Customer service was terrible.

Edited to add: They reached out to me and have sent me a new mask which I appreciate.

The service I received from Joseph M was impeccable. I haven't yet tried the products, but if they're half as good as the service I received from Joseph, I know I'll be a happy woman.

Fabulous products and incredible customer service. I love the micro infusion device and serum and the LED mask is amazing. I’ve got both the Dr Dennis Gross one and the MZ Skin 2.0 version and this feels more comfortable to wear. I’m excited to see the long term effects. Really impressed by the whole brand so far ❤️

They are very responsive and helpful. Also their treatment works! I’m happy with my purchase and the customer service.

I had been using my Qure red light mask for about 14 months when it completely stopped working and would not charge. I had truly liked how it was helping my skin and had recommended it to several family and friends. My initial outreach to customer service was met with stonewalling and 'sorry, we have a 12-month warranty policy'. I pressed my case, suggesting it was unacceptable for such an expensive device to have such a short life span (I had noticed many other similar experiences on a Reddit search). After several emails, a new customer service rep - Rachel - got involved and was wonderful in her efforts to help. In the end, she was able to get me a replacement, for which I am very happy and grateful.

I had a really tricky situation to deal with but Qure team absolutely amazing, helped me solve the problem promptly and efficiently. I couldn’t ask for more! Wish every company is able to provide the same customer service Qure is providing. Thank you for being so patient and helpful, very happy customer here and will definitely recommend to all my friends and family! Thank you Qure Skincare 🙏❤️

Any questions have been quickly answered with clear instructions.